DX

I love that the product (or better to say products, because we use DX survey, Catalog, Scorecards) is easy to configure and configure. It is flexible and provides support like AI driven SQL builder which makes custom statistic gathering way easier. I love that the product provides measurable metrics that can be used to compare us to our previous cycles and other companies. This allows us to track progress and compare where certain metrics could be improved and where there are common pitfalls in the industry. I like to have statistics that are easily translatable to business language. This allows time to communicate with stakeholders and to receive time for engineering initiatives. The support is awesome. We do use slack to communicate which allows us to get quick feedback and suggestions as well as provide our notes on what could be improved. It's great to have this quick and professional but also informal two way communication.

1) Data Studio is an exceptionally powerful tool for creating custom reports. The integrated DX AI is a game-changer: it allows us to build complex SQL queries using natural language, enabling us to tailor metrics to our specific needs with 99% accuracy and minimal effort. 2) The support team goes beyond standard troubleshooting; they act as strategic partners. They are incredibly responsive to feedback and willing to adapt their roadmap - foe example, unlocking specific permissions or features quickly when we demonstrate a business need. 3) By ingesting data from multiple tools (e.g., Jira, GitHub, PagerDuty), DX eliminates manual data collection and delivers value from day one. We gain immediate insights through the ready-to-use reports but, crucially, by leveraging the ingested data within Data Studio to create new, custom reports tailored to our specific context.

1. The ability to take quarterly snapshots across the organization and measure it against industry trends has acted as a barometer to figure out where additional developer investments need to be made. 2. PlatformX allows us to integrate our internal tooling and survey users in near real-time to improve our internal products. We also love doing follow up studies based on sentiment on yhose products - this is all made pretty easy through DX 3. The team. Weve been able to work with DX quite closeley and theyve been very receptive to our feedback - often making product changes that better align with our goals - and have been available to assist us with onboarding needs at any turn.

I work on the DevEx team so it is difficult to fill out a survey - to separate what I see as a problem in my team VS what I see as a problem in engineering.

1) Currently, keeping team rosters up to date requires manual effort. We are still investigating how to solve this problem. 2) We appreciate the fast pace of product releases, but this velocity can sometimes act as a double-edged sword. We have occasionally encountered regressions or UI bugs introduced by new updates. While the support team i extremely fast at fixing them, slightly more stability in releases would be ideal. 3) Aligning the platform's service catalog with our internale data sources required more manual configuration and 'wiring' than expected.

1. As DX is continuously learning, sometimes their DX Snapshot questions change to better match new industry trends. Although I can understand the importance of this - it's sometimes difficult to adjust to these new questions and lose some trend data. 2. Their AI integrations are still a bit limited. But I imagine this will only improve. 3. Their user import mechanism feels clunky. But they were willing to help us manually get users in as a stop gap.