Overview
Product Information on Epicor Kinetic
Updated 13th October 2025
What is Epicor Kinetic?
Epicor Kinetic Pricing
Overall experience with Epicor Kinetic
IT Manager
500M - 1B USD, ManufacturingFAVORABLE
“Great product; Room for lots of improvement”
Really great product. Most of the time, Epicor support is great, but sometimes, the support personnel can be difficult to work with. At times, we are not able to understand and/or get answers from support on how certain things work, like the formula behind a calculation, process, etc. Native integration with Avalara for tax calculations is not strong/configurable. There is no capability of end dating a master data in many places. Missing important data like created_by, updated_by, created_date, updated_date in each tables. Change log is not slick enough to parse easily to report.
IT Manager
50M - 250M USD, ManufacturingCRITICAL
“Benefits Offset by Difficulties in Upgrades and Responsiveness”
Support has been challenging to get ahold and not overly responsive.
About Company
Company Description
Epicor equips hard-working businesses with enterprise solutions that keep the world turning. For 50 years, Epicor customers in the automotive, building supply, distribution, manufacturing, and retail industries have trusted Epicor to help them do business better. Innovative Epicor solution sets are carefully curated to fit customer needs and built to respond flexibly to their fast-changing reality. With deep industry knowledge and experience, Epicor accelerates its customers’ ambitions, whether to grow and transform or simply become more productive and effective.
Company Details
Company type
Private
Year Founded
1972
Head office location
Austin, United States
Number of employees
1001 - 5000
Website
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Epicor Kinetic
Reviewer Insights for: Epicor Kinetic
Performance of Epicor Kinetic Across Market Features
Epicor Kinetic Likes & Dislikes
I like the customization capabilities, user interface, administration UI, configuration capabilities, Data management tool, BPM capabilities, UD tables, UD columns.
Read Full Review(1) Cloud & on-prem options (2) Relatively easy to use (3) Large number of add-ons and tie-ins to consider
Read Full ReviewEasy to learn, doesn't require long, expensive deployment. Business Intelligence module is useful.
Read Full Review
Paid education/training availability. Change log recording. master data end_date feature.
Read Full Review(1) Poor response from account manager. (2) Poor response from Epicor consultants. (3) Hard to upgrade with customizations.
Read Full ReviewThe billing process has been difficult, customer support is difficult to reach and the platform has down times.
Read Full ReviewTop Epicor Kinetic Alternatives
Peer Discussions
Epicor Kinetic Reviews and Ratings
Last 12 Months
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- IT Manager50M-1B USDManufacturingReview Source
Great product; Room for lots of improvement
Really great product. Most of the time, Epicor support is great, but sometimes, the support personnel can be difficult to work with. At times, we are not able to understand and/or get answers from support on how certain things work, like the formula behind a calculation, process, etc. Native integration with Avalara for tax calculations is not strong/configurable. There is no capability of end dating a master data in many places. Missing important data like created_by, updated_by, created_date, updated_date in each tables. Change log is not slick enough to parse easily to report. - VP, Finance50M-1B USDTravel and HospitalityReview Source
Cloud-Based ERP Simplifies Deployment But Faces Challenges With Billing and Support
Cloud-based ERP easy to deploy and scale. Great fit for small and mid-sized companies. - SENIOR PROJECT MANAGER10B+ USDIT ServicesReview Source
Smooth SaaS Transition with Epicor's Dedicated Team and Partners
We have been pleased with the level of partnership we have experienced with Epicor. We were on premises for 20 years before I migrated to SaaS. The Epicor Team navigated us from 7.4 Service Pack 2 to 10.1 Cloud and supported us through each implementation and we are now on Kinetic. With each deployment our internal teams benefited from Steven Swed's experienced Epicor consultants and Rubin & Graham made sure we continued to migrate to best solutions including Precise's ARM, Handhelds and Tablets for our warehouse and fulfillment teams, FP&A for our Financial Reporting Teams to address our Budget and Drill-down requirements, Creative 8 working with Paul Garcia, ECM and more. The Team of Rubin, Steven & Graham, and Epicor Alliance Partners always put our requirements ahead of all else. - BUSINESS UNIT MANAGER<50M USDBankingReview Source
ERP System Offers Programmatic Interface and High Operational Efficiency Features
This ERP is very programactic and easy to use. The efficiency is spectacular. - Sr. Business System Analyst50M-1B USDHardwareReview Source
Exploring Epicor's Affordable and Comprehensive ERP Solution
Epicor is one of the most cost-efficient ERPs and customer focused software platforms I have worked with.
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