Esker is a global cloud platform built to unlock strategic value for Finance, Procurement and Customer Service professionals, and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s solutions incorporate AI technologies to drive increased productivity, enhanced visibility, reduced fraud risk, and improved collaboration with customers, suppliers and employees. Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.
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Efficiency and time saving.
Auto match payment - invoices to payment in multiple options by value, date, remittance and customer. Remittance mapping - AI learning and automatic mapping Push to ERP - Whilst I have it set to update our ERP on the hour, I can push this at anytime to update the system and avoid wait times! I can then close the sync when I need downtime to close accounting periods also.
Open and clear communication - helps manage business expectations and effective stakeholder management Stable solution - few incidents caused or responsible by Esker solution (for Global deployments / rollouts to many geos) Ability to create teaching requests to better manage OCR capabilities through customer specific logic
Having to rely on the team to teach the solution on how to read certain remittance advices. When the solution has failed world wide, the time it took to come back online. How heavily reliant we are on the solution.
Training by Esker staff - Trainer was not across product or slides that were displayed. Training was not at the right level. Dashboards and Reporting should have been part of the system. This was not provided until very late after integration and took many attempts to obtain a reasonable dashboard with analytics Errors cannot be filtered or sorted (to the top) when allocating a payment. Need to go through each screen to find the 'red' boxes.
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