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  3. Experience OS
Logo of Experience OS

Experience OS

byMastercard (Dynamic Yield)
in
4.5
Market Presence: Personalization Engines, A/B Testing Tools

Overview

Product Information on Experience OS

Updated 13th October 2025

What is Experience OS?

Experience OS is a software designed to facilitate personalization and customer experience management across digital channels. The software provides tools for data integration, segmentation, personalization, testing, and recommendations. It enables businesses to unify customer data from various sources, segment audiences, and deliver tailored content, offers, and product recommendations. By leveraging real-time analytics and behavioral insights, the software helps users optimize website, mobile app, email, and other digital touchpoints. It addresses the business challenge of creating consistent and relevant digital experiences, supporting experimentation and ongoing optimization to improve engagement and conversion rates. The platform integrates with existing technology ecosystems to streamline data flow and workflow management.

Experience OS Pricing

Experience OS software applies a tiered subscription-based pricing model, which is determined by factors such as business size, number of monthly visitors, and specific features required. Pricing is customized according to the scope of usage and may include additional charges for advanced modules and integrations. Expansions to higher tiers provide access to broader functionality as needed for organizational requirements.

Overall experience with Experience OS

VP of Technology
50M - 250M USD, Retail
FAVORABLE

“Overall great solution for Testing and Personalization”

5.0
Apr 17, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Digital Specialist
50M - 250M USD, Travel and Hospitality
CRITICAL

“Multi-Touchpoint Journeys Impress Amid Tracking Challenges With DY Platform”

3.0
Feb 12, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 16th April 2026

Mastercard is a global technology company in the payments industry, enabling secure transaction processing across more than 200 countries and territories. Beyond its core network, Mastercard delivers a range of value-added services—including data analytics, cybersecurity, consulting, and personalization—to help businesses grow and enhance customer engagement. A key part of this strategy is Dynamic Yield, a Mastercard product, which focuses on personalization and optimization of digital experiences. Its Experience OS integrates with existing CMS and commerce platforms to tailor content, products, and offers to individual users in real time. By leveraging AI, Agents, data-driven decisioning and experimentation, Dynamic Yield helps organizations increase engagement, drive revenue, and build stronger customer loyalty.

Company Details

Updated 16th April 2026
Company type
Public
Year Founded
1966
Head office location
New York, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
www.mastercard.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Experience OS Reviews and Ratings

4.5

(130 Ratings)

Rating Distribution

5 Star
58%
4 Star
39%
3 Star
2%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Digital Specialist
    50M-1B USD
    Travel and Hospitality
    Review Source

    Multi-Touchpoint Journeys Impress Amid Tracking Challenges With DY Platform

    3.0
    Feb 12, 2026
    Overall, we've had mixed experiences with DY. When it comes to creating the actual experiences with CSS, it's been mostly successful - AB testing and personalisations show us which versions saw the greatest uplift when we set our primary KPIs. However, we regularly get incoherent metrics when we set Targeting and Goals, as the revenue generated from certain campaigns often don't correspond with other sources like GA360.
  • Digital Specialist
    50M-1B USD
    Travel and Hospitality
    Review Source

    Multi-Touchpoint Journeys Impress Amid Tracking Challenges With DY Platform

    3.0
    Feb 12, 2026
    Overall, we've had mixed experiences with DY. When it comes to creating the actual experiences with CSS, it's been mostly successful - AB testing and personalisations show us which versions saw the greatest uplift when we set our primary KPIs. However, we regularly get incoherent metrics when we set Targeting and Goals, as the revenue generated from certain campaigns often don't correspond with other sources like GA360.
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Recommended Gartner Insights

  • Critical Capabilities for Personalization Engines
  • Magic Quadrant for Personalization Engines
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Experience OS Likes & Dislikes

Like

Solid testing platform with full suite of features, good recommendation algorithms and data analytics. Overall it certainly seems like a best in class solution for onsite testing and personalization.

Like

Solid testing platform with full suite of features, good recommendation algorithms and data analytics. Overall it certainly seems like a best in class solution for onsite testing and personalization.

Like

Solid testing platform with full suite of features, good recommendation algorithms and data analytics. Overall it certainly seems like a best in class solution for onsite testing and personalization.

Dislike

As mentioned, since campaign results don't always correspond with our other sources like GA360, we end up trying to diagnose and audit reporting issues more than actually working on optimisations, which is what counts more. It feels like the tool is excellent for ecommerce platforms like Shopify, but a little more complicated for larger resorts where websites have both ecommerce and promotional elements.

Dislike

As mentioned, since campaign results don't always correspond with our other sources like GA360, we end up trying to diagnose and audit reporting issues more than actually working on optimisations, which is what counts more. It feels like the tool is excellent for ecommerce platforms like Shopify, but a little more complicated for larger resorts where websites have both ecommerce and promotional elements.

Dislike

As mentioned, since campaign results don't always correspond with our other sources like GA360, we end up trying to diagnose and audit reporting issues more than actually working on optimisations, which is what counts more. It feels like the tool is excellent for ecommerce platforms like Shopify, but a little more complicated for larger resorts where websites have both ecommerce and promotional elements.

Reviewer Insights for: Experience OS
Performance of Experience OS Across Market Features