Overview
Product Information on GEP SMART
What is GEP SMART?
GEP SMART Pricing
Overall experience with GEP SMART
“A Solid Implementation with Room to Optimize: Our Experience with GEP SMART”
“GEP stands out as a collaborative partner to deploy a user-friendly solution in your organization”
About Company
Company Description
GEP is a global enterprise specializing in transformative supply chain solutions. It offers agile and resilient operations to enhance efficiency and productivity, while boosting profitability and shareholder value. GEP is comprised of three entities: GEP SOFTWARE, GEP STRATEGY, and GEP MANAGED SERVICES, all of which work collectively to address supply chain challenges. With the aid of its innovative products and dedicated team, GEP continues to cater to enterprises globally, assisting in the attainment of strategic, financial, and operational goals. As an AI-first, cloud-native company, GEP uses digital business platforms to support and streamline processes. It is a global enterprise, headquartered in Clark, New Jersey, with operational centers across Europe, Asia, Africa, and the Americas.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About GEP SMART
Reviewer Insights for: GEP SMART
Deciding Factors: GEP SMART Vs. Market Average
Performance of GEP SMART Across Market Features
GEP SMART Likes & Dislikes
The GEP SMART solution offers a highly-customizable platform that is extensive in functionality, focusing on keying users in a singular platform, which allowed us to easily streamline our business processes in numerous areas. Additionally, the implementation team was overall extremely helpful in developing the solution quickly and ensuring it would bring significant improvement to our organization. Most users find the platform to be incredibly user-friendly and much more modern than other solutions in the space. Finally, the built-in AI and automation in the tool to offer user assistance and insights was a significant value add for us. The chatbot in particular is going to be very beneficial as it will handle many of the level 1 incident tickets we receive and will ultimately reduce the level of effort our support team.
Supplier Portal is a very interesting feature offered by GEP. User-friendly platform in English, and users can adapt easily to this new platform (rapid learning curve).
Standout features and strengths include an intuitive interface, customizable and scalable modules, and an excellent reporting and analytics interface.
1. Usability, while significantly better than an ERP solution, still has room for improvement. While our users find the interface to be user-friendly, there are some areas of inconsistency in terminology and the experience can vary from module to module. For users who are not used to an online platform this can be confusing and frustrating. Additionally, the out-of-the-box notifications from the platform are not user-friendly and most of our user-base has found them confusing, leading us to need to rewrite 1000s of communications. 2. The reporting capabilities, while functional, could be built with more flexibility. It seems to require a deeper knowledge than the average business user would have and often times the field naming conventions which are reflected in the UI are too long and illogical. The capabilities of the reporting functionality and dashboards don't align with standard sourcing, procurement, or contracting KPIs which resulted in a significant amount of effort for us to get what we needed well past the launch of the modules. 3. Contract lifecycle management lacks some of the more advanced capabilities offered by dedicated CLM platforms. For example, the collaborative redlining and ability to easily modify or amend a contract are clunky, non-user-friendly experiences. The OCR capabilities of uploading existing contracts lacks critical functionality, such as the ability to share and review a contract prior to finalizing the upload into the tool. This required an additional cost for GEP to assist us in loading them into the tool on our behalf.
Unstable during releases, which means that we must be aware and reactive to open tickets and solve them with GEP support team.
Manual workarounds for things that could be automated.
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Peer Discussions
GEP SMART Reviews and Ratings
- SR. PRODUCT MANAGER1B-10B USDManufacturingReview Source
A Solid Implementation with Room to Optimize: Our Experience with GEP SMART
From the beginning of our engagement with GEP we have had a worthwhile experience. While we do see opportunities for improvement in some areas of the application's overall usability and consistency, we do believe we have setup a wonderful platform for our organization that has led to rapid improvement to our processes and will continue to help us grow in the future. GEP's sales organization was a pleasure to work with and always came prepared and willing to get into a deep review of our current processes and solutions to ensure we were making the right decision for our organization's future. The overall implementation process was a positive experience, but we did hit a few bumps along the way. Particularly with migrating our data and addressing change management within our organization. - Procurement specialist50M-1B USDInsurance (except health)Review Source
Powerful Procurement Platform that offsets upfront cost through long term strategic value
Our experience has been generally positive. Their contract repository solution has provided a centralized and structured way to manage our contracts, improving visibility, accessibility, and compliance tracking across teams. - Continuous Improvement Manager10B+ USDConstructionReview Source
GEP Reduces Workload for Some Teams but Causes System Reliability Concerns
My overall experience with GEP has been mixed. I work on the technical side, so I work closely with business and technology, and while some teams have found their processes streamlined with the system, other teams have had the opposite experience. - DIRECTOR, PROCURMENT SYSTEMSGov't/PS/EdEducationReview Source
Spend Analytics and Responsive Support Team Praised Amid Documentation Shortfalls
1. Customer Success Team - Open and receptive to our requests and needs 2. Product Engineering Team - Allow us to speak directly with the Product Engineering team to discuss or explain our vision for enhancements, or any other product improvement ideas 3. Cost - Competitive pricing - Supply Chain Business Analyst50M-1B USDEnergy and UtilitiesReview Source
GEP Balances Client Needs With Industry Standards Amid Challenging Project
The GEP team has done a good job of balancing the needs of the client with their own industry best practice recommendations. They have also gone above and beyond to support the client and meet project milestones.