Overview
Product Information on Guru
What is Guru?
Guru Pricing
Overall experience with Guru
“Customizable AI Agents and Responsive Support”
“Exploring Guru's Approach to Intuitive Knowledge Management”
About Company
Company Description
Guru connects your team to the knowledge they need to stay aligned and productive. Guru helps teams find, document, and share information. Share important updates, document critical info, and instantly find what you need without leaving your workflow. End repeat questions once and for all.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Guru
Deciding Factors: Guru Vs. Market Average
Performance of Guru Across Market Features
Guru Likes & Dislikes
I appreciate how Guru continues to improve the quality and speed of the AI. The AI has evolved from just one default agent to customizable ones, and I'm especially happy that we are completely free to write the prompts so that the agents function as we want them to. I also welcome Guru's efforts by investing in Guru Learn, so that users can learn about updates through tutorials at any time. However, I am most appreciative of Guru's customer servicethey have so far always been able to reply within 24 hours, even during busier times of the year, like Christmas and New Year's
Read Full ReviewI liked how Guru helped us to centralize our company knowledge and it seemed like a relief. It provides a simple way of documenting and sharing everything from company procedures to frequently asked questions for clients.
Read Full ReviewWhat I like most about Guru is how seamlessly it fits into my day-to-day work. The browser extension is super handy. I can quickly find the info I need without jumping between tabs or breaking my flow. I also really value the verification system; it gives me peace of mind knowing the content is accurate and current. It saves a lot of time and helps keep everyone on the same page.
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I highly recommend creating a user hub, where one's personal bio, the organization chart, drafts, tasks, etc. can live on a single page. Right now, these features are spread over multiple buttons, which might confuse users. Having so many buttons makes Guru's features seem more complicated than they are. I also suggest enlarging the Create a Card button and placing it directly to the left of the search bar.
Read Full ReviewIt is like trying to look for a needle in a haystack when in search of useful information. Sometimes the search terms that I use lead me to unrelated information which makes me have to wade through lots of information in order to get what I need.
Read Full ReviewWhat I find most challenging about Guru is keeping the content up to date. It can be tricky when card owners forget to verify or maintain their cards, and over time that can lead to outdated or conflicting info. Itd be great if Guru had more proactive reminders or smart suggestions to flag old content or recommend updates based on how often somethings being used.
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Peer Discussions
Guru Reviews and Ratings
- Content Developer<50M USDConsumer GoodsReview Source
Customizable AI Agents and Responsive Support
The initial learning curve was pretty tough as our team's admins needed to understand the granular permissions settings fairly quickly. It took us quite some time to simplify Guru's concept and structure for the rest of the team, but everyone did gradually become more comfortable with Guru the more frequently they used it. I am glad that the Guru team did provide us with quite a comprehensive tutorial package and the option to video call them. - CustomLead supporter Service & Support Associate50M-1B USDServices (non-Government)Review Source
Great for Knowledge Management, If Well Maintained
Guru has been a really helpful tool for keeping all our important info in one place. It makes it so much easier to find what we need without having to ask the same questions over and over or dig through different platforms. The verification feature is great for keeping things accurate, though it does need some upkeep. Overall, it’s made a noticeable difference in how efficiently our team works and communicates. - Artist Support1B-10B USDIT ServicesReview Source
Guru; a contemporary knowledge base platform. Easy-to-access design fit for agents of yesterday, today and tomorrow.
A sleek and compact knowledge base platform that exceeded source file expectations in terms of adaptability, availability and reliability in real-time updates and formal process discussions. A design worth paying attention to in the future of outsource corporations and the like. - Customer Service & Support Associate<50M USDTelecommunicationReview Source
Advisor's overview
Guru is the best and quickest option to reach out when an advisor like myself has to check the troubleshooting steps or the correct workflow to solve a customer's issue in real-time support chat. AI integrated search helps find the correct card easily and the workflow can be detailed with screenshots, videos and anything we need to solve the customer issue. - Customer Success Manager<50M USDSoftwareReview Source
Reliable Knowledge Sharing That Scales with Your Team
Guru has been a strong addition to our workflow. It helps reduce new employee ramp time, improves consistency across teams and makes it easy to access the right information without context switching.. Once it's set up and maintained, it has become the go-to tool for CS and support. The only challenge has been keeping content verified. You need clear ownership of pages for it to stay useful.