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Logo of Guru

Guru

byGuru
in
4.7
Market Presence: Knowledge Management (KM) Software (Transitioning to Generative AI Knowledge Management Apps/General Productivity), Enterprise Search Engines (Transitioning to Enterprise AI Search)

Overview

Product Information on Guru

Updated 25th March 2026

What is Guru?

Guru is an AI knowledge platform that serves as the AI Source of Truth for enterprises. It connects information from systems such as Slack, Microsoft Teams, Google Workspace, Salesforce, and other enterprise applications into a single, governed, permission-aware knowledge layer. Guru delivers cited AI answers, chat, and research directly within existing workflows, enabling employees and AI assistants to access verified knowledge securely and efficiently. The platform applies verification workflows, usage-based signals, and centralized governance to continuously improve knowledge accuracy over time. By structuring and governing knowledge across systems, Guru reduces duplication and manual maintenance, strengthens information governance, and enables trusted, explainable AI across the organization. Updates and corrections propagate across workflows and connected AI tools, ensuring consistent and reliable answers at scale.

Guru Pricing

Guru offers flexible, seat-based pricing designed to scale with your organization. Plans start at $25 per seat per month (billed annually) and include AI Knowledge Agents, verified AI search, chat, and research, with built-in AI usage limits. Enterprise plans offer custom pricing for larger teams, with advanced governance, security, and dedicated support.

Overall experience with Guru

Customer Service & Support Associate
250M - 500M USD, Travel and Hospitality
FAVORABLE

“Guru Streamlines Information Sharing But Card Format Limits Complex Documentation Access”

5.0
Apr 8, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Business Development Associate
<50M USD, Software
CRITICAL

“Overall good system, similar to others in the space and user friendly! ”

3.0
Jan 12, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 11th April 2025

Guru connects your team to the knowledge they need to stay aligned and productive. Guru helps teams find, document, and share information. Share important updates, document critical info, and instantly find what you need without leaving your workflow. End repeat questions once and for all.

Company Details

Updated 11th April 2025
Company type
Private
Year Founded
2013
Head office location
Philadelphia, United States
Website
https://www.getguru.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Guru Reviews and Ratings

4.7

(138 Ratings)

Rating Distribution

5 Star
68%
4 Star
26%
3 Star
5%
2 Star
0%
1 Star
1%
Why ratings and reviews count differ?
  • Customer Service & Support Associate
    50M-1B USD
    Travel and Hospitality
    Review Source

    Guru Streamlines Information Sharing But Card Format Limits Complex Documentation Access

    5.0
    Apr 8, 2026
    My overall experience with Guru has been very positive. It has significantly improved how our teams access, share, and trust information, especially in fast-paced environments like support and sales. The ability to surface verified knowledge directly within workflows has saved time, reduced errors, and helped new employees ramp up quickly. That said, its effectiveness depends on active content management—search can get cluttered as the knowledge base grows, and complex or long-form documentation can feel limited in the card-based format. Despite these minor challenges, Guru’s speed, reliability, and in-the-flow accessibility make it an invaluable tool for keeping team knowledge organized and actionable.
  • Customer Service & Support Associate
    50M-1B USD
    Travel and Hospitality
    Review Source

    Guru Streamlines Information Sharing But Card Format Limits Complex Documentation Access

    5.0
    Apr 8, 2026
    My overall experience with Guru has been very positive. It has significantly improved how our teams access, share, and trust information, especially in fast-paced environments like support and sales. The ability to surface verified knowledge directly within workflows has saved time, reduced errors, and helped new employees ramp up quickly. That said, its effectiveness depends on active content management—search can get cluttered as the knowledge base grows, and complex or long-form documentation can feel limited in the card-based format. Despite these minor challenges, Guru’s speed, reliability, and in-the-flow accessibility make it an invaluable tool for keeping team knowledge organized and actionable.
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User Sentiment About Guru
Reviewer Insights for: Guru
Deciding Factors: Guru Vs. Market Average
Performance of Guru Across Market Features

Guru Likes & Dislikes

Like

What I like most about Guru is how it delivers trusted knowledge exactly when and where its needed. The integration into daily workflowslike helpdesk tools or browsersmakes finding answers seamless and fast, eliminating wasted time searching through scattered documents or asking colleagues. I also value the verification system, which ensures content stays accurate and up-to-date, building real trust in the knowledge base. Combined with its simplicity and ease of use, these features make Guru extremely effective at keeping teams aligned, informed, and productive.

Like

What I like most about Guru is how it delivers trusted knowledge exactly when and where its needed. The integration into daily workflowslike helpdesk tools or browsersmakes finding answers seamless and fast, eliminating wasted time searching through scattered documents or asking colleagues. I also value the verification system, which ensures content stays accurate and up-to-date, building real trust in the knowledge base. Combined with its simplicity and ease of use, these features make Guru extremely effective at keeping teams aligned, informed, and productive.

Like

What I like most about Guru is how it delivers trusted knowledge exactly when and where its needed. The integration into daily workflowslike helpdesk tools or browsersmakes finding answers seamless and fast, eliminating wasted time searching through scattered documents or asking colleagues. I also value the verification system, which ensures content stays accurate and up-to-date, building real trust in the knowledge base. Combined with its simplicity and ease of use, these features make Guru extremely effective at keeping teams aligned, informed, and productive.

Dislike

Wish we could customize even more - there are certain limitations with fonts and things on card content. Additionally, for some of the page functionality (that is similar to pages you may see in other tools in this space) wish this would pull into searches - for example we might build out a full product page but if someone is searching they won't be directed to that full page. Lastly, wish the analytics were a bit more user friendly and robust.

Dislike

Wish we could customize even more - there are certain limitations with fonts and things on card content. Additionally, for some of the page functionality (that is similar to pages you may see in other tools in this space) wish this would pull into searches - for example we might build out a full product page but if someone is searching they won't be directed to that full page. Lastly, wish the analytics were a bit more user friendly and robust.

Dislike

Wish we could customize even more - there are certain limitations with fonts and things on card content. Additionally, for some of the page functionality (that is similar to pages you may see in other tools in this space) wish this would pull into searches - for example we might build out a full product page but if someone is searching they won't be directed to that full page. Lastly, wish the analytics were a bit more user friendly and robust.