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  3. IBM IT Services for Communications Service Providers, Worldwide
Logo of IBM IT Services for Communications Service Providers, Worldwide

IBM IT Services for Communications Service Providers, Worldwide

byIBM
in IT Services for Communications Service Providers, Worldwide
4.8

Overview

Service Information on IBM IT Services for Communications Service Providers, Worldwide

Updated 13th October 2025

What is IBM IT Services for Communications Service Providers, Worldwide?

IBM IT Services for Communications Service Providers, Worldwide is a service designed to support communication service providers in managing and optimizing their IT operations. The service includes network management, cloud integration, and data analytics solutions, aiming to improve operational efficiency and enhance digital transformation capabilities. By leveraging automation, security measures, and scalable infrastructure, the service assists providers in handling large-scale data, improving customer experience, and streamlining business processes. The focus is on enabling reliable service delivery, supporting new technology implementations, and aligning IT systems with evolving industry standards to address challenges such as network modernization, cost efficiency, and regulatory compliance.

IBM IT Services for Communications Service Providers, Worldwide Pricing

The service uses a customized pricing model that typically involves tailored contracts based on the specific requirements and scale of each communications service provider, with pricing determined by the scope of services, level of support, and deployment needs. Subscription and pay-as-you-go billing models may also be available depending on the service components selected.

Overall experience with IBM IT Services for Communications Service Providers, Worldwide

CIO
500M - 1B USD, Telecommunication
FAVORABLE

“Transparent & Fair Partner”

5.0
Apr 29, 2022
We have had great partnership in operating and supporting our applications, not only in existing platforms but as we transition to new technologies.
CIO - Enterprise Business & Networks
10B - 30B USD, Telecommunication
CRITICAL

“Account Management has huge scope for improvement”

3.0
Jul 2, 2019
IBM technical expertise presence in India seems lacking as compared to Global teams. Solutions need to be relevant in our context and be supportive and understanding of the Indian Telco Industry dynamics

About Company

Company Description

Updated 15th January 2024

IBM is a well-established entity focused on technology and development. The primary mission revolves around fostering technological growth and enhancing infrastructure, achieved through focused developments and consulting services. By encouraging inventiveness and innovation, it is geared towards facilitating the transition of theoretical ideas into practical realities, thus improving global functionalities. IBM brings about transformation by creating advanced solutions that reshape and redefine the world.

Company Details

Updated 15th January 2024
Company type
Public
Year Founded
1911
Head office location
Armonk, New York, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.ibm.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: IBM IT Services for Communications Service Providers, Worldwide
Performance of IBM IT Services for Communications Service Providers, Worldwide Across Market Features

IBM IT Services for Communications Service Providers, Worldwide Likes & Dislikes

Like

This vendor has been very flexible in changing course when needs have changed. This includes adapting our contractual relationship when necessary. They have always been truly transparent when we had disruptions and changes from a partnership perspective. We have required resources go above and beyond on good faith that we will everyone does the right thing later, there has been a need for this in several cases. Very cost effective solution and the vendor has really gone out of their way to ensure we get the highest value service for our budget.

Like

The NOI capability is best liked in our company as in the Telco Industry

Like

Digital Transformation Insights. Project Approach. Telecom experience. Deliver on time and quality. Method and Team knowledge and experience

Dislike

Not always clear what technology related issues stem from, so we can seek permanent resolution. Resources do as they are asked, not always pushing back if what they are asked to do does not make sense for that particular problem or technology.

Dislike

Adoption of new-age DevOps methodology and ease of configuring the rules, enrichment and co-relation

Dislike

IBM spend to much time for presenting a proposal and they are expensive in comparison with other vendors

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Peer Discussions

IBM IT Services for Communications Service Providers, Worldwide Reviews and Ratings

4.8

(20 Ratings)

Rating Distribution

5 Star
60%
4 Star
20%
3 Star
20%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.1

Planning & Transition

4.3

Delivery & Execution

4.2

Service Capabilities

4.3

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • CIO
    50M-1B USD
    Telecommunication
    Review Source

    Transparent & Fair Partner

    5.0
    Apr 29, 2022
    We have had great partnership in operating and supporting our applications, not only in existing platforms but as we transition to new technologies.
  • Sub Director de Operationes DEUR
    10B+ USD
    Telecommunication
    Review Source

    Digital Transformation Program (Paperless)

    5.0
    Apr 29, 2022
    Excellent service and commitment to success. I started working with IBM for the first time in 2016 and I continue working with them until now. I recognize IBM commitment to achive my program success
  • Manager IT Design and Development
    1B-10B USD
    Telecommunication
    Review Source

    Fantastic team of people commited to common goals, totally achievements oriented company

    5.0
    Apr 22, 2022
    IBM has helped us to transform the work model of Commercial Offer projects, sharing challenges and commitments to accelerate our Time to Market and the quality of the delivery
  • Director, IT Program Mgmt
    10B+ USD
    Telecommunication
    Review Source

    Responsive, Flexible and Customer Focused Solutions

    5.0
    Apr 22, 2022
    Exceptional customer focus and attentiveness. Goes above and beyond to resolve when issues are encountered. Excellent employee retention so knowledge continuity is maintained.
  • Sr Dir Application Engineering
    1B-10B USD
    Telecommunication
    Review Source

    IBM is a partner you can trust.

    5.0
    Apr 20, 2022
    IBM has been a trusted partner on my program. I value their transparency and integrity, even in challenging situations.
Showing Result 1-5 of 23

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