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Blueworks Live

byIBM
in Enterprise Business Process Analysis Tools
4.3

Overview

Product Information on Blueworks Live

Updated 13th October 2025

What is Blueworks Live?

Blueworks Live is a business process modeling software that enables users to discover, document, and analyze business processes in a cloud-based environment. The software provides tools for creating process maps, workflows, and decision models with collaborative features to support team input and review. It helps organizations identify inefficiencies and streamline operations by visually mapping procedures and linking them to relevant stakeholders, goals, and documents. Blueworks Live aims to facilitate process improvement, compliance, and standardization by providing a centralized platform for process documentation and analysis. The software supports export of process documentation and integration with other business platforms to aid in operational transparency and decision-making.

Blueworks Live Pricing

Blueworks Live is a software offering available through subscription-based pricing, typically charged per user on a monthly or annual basis. The software provides tiered plans with access levels and features varying by plan type. Pricing is structured to scale with organizational requirements and user count, allowing customers to select service levels according to their usage needs.

Overall experience with Blueworks Live

Senior Software Engineer
500M - 1B USD, IT Services
FAVORABLE

“Real-Time Process Tweaks Enhanced Workshop Outcomes and Streamlined Team Onboarding”

4.0
Jan 6, 2026
IBM Blueworks Live has been a practical way to get process mapping out of scattered documents and into a shared space that business and IT teams can actually work in together. Day to day, Blueworks Live feels like a heavy BPM suite and more like a collaborative whiteboard that happens to speak process language properly. Once key flows were captured there, onboarding new colleagues, explaining cross-team handoffs and reviewing changes became much easier than passing around outdated Visio diagrams or PowerPoints. The real value showed up during workshops: people could sit together, tweak steps in real time, add owners, inputs and immediately see the impact on the whole process instead of going back-and-forth for weeks over email. Our main issue was that critical processes lived in people's heads or in old diagrams that no one fully trusted anymore. Blueworks Live gave us a central place to document "how work really gets done" with clear start and end points, decision branches and responsibilites, so we could spot gaps and contradictions quickly. That clarity paid off when we started automating pieces of those flows: instead of building automation around assumptions, we used the agreed-upon models form Blueworks Live, which cut rework and reduced the number of surprises during implementation.
Chief Executive Officer
<50M USD, Miscellaneous
CRITICAL

“Web-Based Documentation Eases Use But Lacks Advanced Customisation Features”

3.0
Dec 8, 2025
It is user friendly and uses a web based process for documentation.

About Company

Company Description

Updated 15th January 2024

IBM is a well-established entity focused on technology and development. The primary mission revolves around fostering technological growth and enhancing infrastructure, achieved through focused developments and consulting services. By encouraging inventiveness and innovation, it is geared towards facilitating the transition of theoretical ideas into practical realities, thus improving global functionalities. IBM brings about transformation by creating advanced solutions that reshape and redefine the world.

Company Details

Updated 15th January 2024
Company type
Public
Year Founded
1911
Head office location
Armonk, New York, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.ibm.com

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Blueworks Live
Deciding Factors: Blueworks Live Vs. Market Average
Performance of Blueworks Live Across Market Features

Blueworks Live Likes & Dislikes

Like

Business-friendly modeling experience: Non-technical stakeholders can read and edit process maps without needing to learn complex notation, which keeps workshops fast and focused on the real work instead of the tool. Single source of truth for processes: Having one shared repository where processes, variants and ownership live makes audits, training and continuous improvement much easier than chasing multiple versions of the same diagram. Clear link between steps and responsibilites: Adding roles systems and handoffs directly into the flow helps highlight bottleneks and points of failure which is invaluable

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Like

Centralised single source of truth for all decision making

Read Full Review
Like

The service is easy to use and gives us a huge boost in productivity, with major efficiency gains. We are able to work apart and feed into or read from the central cloud based platform without any hassle. It is a good service that requires some minor updates to make it great.

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Dislike

Interface can feel dated: While functional, the UI sometimes feels clunky compared to newer web apps and simple actions like rearranging elements or navigating large diagrams could be smoother Limited depts without other tools: For advanced simulation detailed metrics or direct automation you quickly feel the need to connect it with other IBM tools which adds complexity to tht overall stack

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Dislike

Limited advanced customisation is a big problem

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Dislike

The price is the biggest issue as it is higher than many in the industry considering there are features lacking from this platform. I believe the roadmap has a few updates coming that would be useful, but again for the price that should be there now really.

Read Full Review

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Peer Discussions

Blueworks Live Reviews and Ratings

4.3

(80 Ratings)

Rating Distribution

5 Star
36%
4 Star
56%
3 Star
8%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.2

Integration & Deployment

4.3

Service & Support

4.3

Product Capabilities

4.4

Last 12 Months
Filter Reviews
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Reviewer Type
Reviewer's Company Size
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Reviewer's Region
Reviewer's Job Function
  • Senior Software Engineer
    50M-1B USD
    IT Services
    Review Source

    Real-Time Process Tweaks Enhanced Workshop Outcomes and Streamlined Team Onboarding

    4.0
    Jan 6, 2026
    IBM Blueworks Live has been a practical way to get process mapping out of scattered documents and into a shared space that business and IT teams can actually work in together. Day to day, Blueworks Live feels like a heavy BPM suite and more like a collaborative whiteboard that happens to speak process language properly. Once key flows were captured there, onboarding new colleagues, explaining cross-team handoffs and reviewing changes became much easier than passing around outdated Visio diagrams or PowerPoints. The real value showed up during workshops: people could sit together, tweak steps in real time, add owners, inputs and immediately see the impact on the whole process instead of going back-and-forth for weeks over email. Our main issue was that critical processes lived in people's heads or in old diagrams that no one fully trusted anymore. Blueworks Live gave us a central place to document "how work really gets done" with clear start and end points, decision branches and responsibilites, so we could spot gaps and contradictions quickly. That clarity paid off when we started automating pieces of those flows: instead of building automation around assumptions, we used the agreed-upon models form Blueworks Live, which cut rework and reduced the number of surprises during implementation.
  • BUSINESS OPERATIONS, BIDS, SALES AND MAR
    50M-1B USD
    IT Services
    Review Source

    Easy Remote Collaboration Benefits Noted Amid Concerns Over Price and Feature Set

    4.0
    Oct 19, 2025
    I find this easy to use and the collaboration features are making life easier for me and my team. We're much more efficient in our daily tasks and people are able to work on things from anywhere, remotely, while all feeding into and from the centralised cloud service. Productivity has seen a huge boost. It isn't perfect though, there could be more features added, sometimes we need to do things outside of the service that we'd expect to be in Blueworks directly. Especially for what would easily be considered an expensive product in this space.
  • SENIOR MANAGER
    10B+ USD
    IT Services
    Review Source

    Business Process Tool Enables Collaboration But Struggles With Advanced Modeling Features

    4.0
    Nov 25, 2025
    Cloud-based, user-friendly business process modeling tool to improve business processes.
  • Manager, It Security And Risk Management
    50M-1B USD
    IT Services
    Review Source

    Collaboration and Cloud Access Noted as Key Strengths in IBM Blueworks Live

    4.0
    Dec 26, 2025
    our overall experience with IBM blueworks live has been very good. The platform provides a clear and structured way to documents model and improve business processes across teams.
  • ENGINEER
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Strong Automation Foundation Yet Limited by Integration and Layout Options in Complex Use

    4.0
    Dec 10, 2025
    Overall, this product is worth the purchase. It is very easy to use and the collaboration is truly easy and useful.
...
Showing Result 1-5 of 89

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