Overview
Product Information on ice Contact Center
What is ice Contact Center?
ice Contact Center Pricing
Overall experience with ice Contact Center
“Rock Solid Vendor and System to Manage All You Contact Centre Needs”
“A largely uncooperative vendor”
About Company
Company Description
ComputerTalk is a company specialized in providing superior communications tools that industry sectors can leverage to transform their customer, employee, and partner interactions. At the heart of ComputerTalk's offerings is 'ice', a software solution that creates an advanced, scalable, and easily managed contact center integrated with Microsoft Teams. The ice solution by ComputerTalk ensures seamless integration of advanced IVR and ACD functionality with multi-channel Teams capabilities. It also interconnects information silos, thus improving contact center productivity for knowledge-based workers. Founded in 1987 and based in Toronto, Canada, ComputerTalk positions itself as a global provider of enterprise-grade contact center products, cloud hosting services and custom application development with a special focus on Teams native & PBX-agnostic solutions.
Company Details
Do You Manage Peer Insights at ComputerTalk?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: ice Contact Center
Performance of ice Contact Center Across Market Features
ice Contact Center Likes & Dislikes
Always improving the products and services available, Ice is very rock solid and reliable, good communication when their are software updates, Account rep is very available.
It works much of the time.
the fact that it can be used with MS teams
None that we can thing of.
Due to the lack of cooperation from the vendor, we have been unable to upgrade in serveral years and thus are stuck with bugs and incompatibilies with current versions of Lync/Skype
End user administrators do not have visibility to databases and GUI ti update greetings
Top ice Contact Center Alternatives
Peer Discussions
ice Contact Center Reviews and Ratings
- Business Analyst<50M USDReal EstateReview Source
Rock Solid Vendor and System to Manage All You Contact Centre Needs
Very responsive, easy to work with, gets us the information we need when we need it, been a very positive experience. - TELECOM ANALYSTGov't/PS/EdGovernmentReview Source
Great call center solution
Reliable , versatile, and Easy to use from the end user's prospective.Superior tech support - Telecommunication System Specialist50M-1B USDMiscellaneousReview Source
ICE Call Center is Reliable, Stable, Great Customer Service and Support
Fantastic end customer experience the ICE application is easy to use and very stable. - Manager50M-1B USDBankingReview Source
Review of ICE
Everyone I have interacted with has been responsive, quick to action and friendly. Always a positive experience. - IT Manager<50M USDBankingReview Source
Very pleased
It's been great to work with ComputerTalk and the rep. Icebar has worked well for us.