Name: Interact Software
Rating: 4.5 (79 reviews)

Overview

Product Information on Interact Software

What is Interact Software?

Interact's employee experience platform transforms fragmented workplace communications into a unified, AI-powered engine that drives measurable engagement across global enterprises. At a time when disconnected employees cost organizations millions in lost productivity, Interact delivers precision-targeted communications through an intelligent mix of mobile apps, digital signage, dynamic newsletters, and personalized campaigns. The platform eliminates communication barriers through pulse surveys, peer rewards, employee communities, and an immersive social feed that turns workplace silence into meaningful dialogue. Organizations gain control through AI-powered content creation, dynamic geofencing, and analytics that quantify communication impact. With seamless enterprise integration and multilingual capabilities, Interact ensures every employee receives the right information at the right time, transforming scattered workforces into connected, high-performing teams.

Overall experience with Interact Software

VP, Marketing and Public Relations

500M - 1B USD, Healthcare and Biotech

FAVORABLE

“On a scale of 1-10, Interact is a 15 as an intranet platform provider.”

5.0

Apr 7, 2026

Interact is an exceptional intranet provider. We've used them for 9+ years as a SaaS and are very pleased with the platform and customer care.

Communications Manager

250M - 500M USD, Travel and Hospitality

CRITICAL

“Strong Platform Requires Significant User Involvement And Minimal Post-Purchase Assistance”

3.0

Mar 31, 2026

Experience has been good and engaging. The product is strong but does need a lot of involvement.

About Company

Company Description

Interact addresses the critical challenge of workplace disconnection in global enterprises, where siloed communications and fragmented employee experiences cost organizations millions annually. With operations spanning North America, EMEA, UAE, and Australia, and strategic offices in New York, Manchester, Poland, and Dubai, Interact serves 1,500+ organizations worldwide, including Fortune 500 and FTSE 250 enterprises. The company exists to transform how enterprises inform and connect their greatest asset: their people. Supporting enterprise workforces across 100 countries, Interact enables organizations to break down communication barriers and create unified digital employee experiences that drive measurable business results.

Company Details

Company type

Public

Year Founded

1996

Head office location

Manchester, United Kingdom

Number of employees

201 - 500

Website

http://www.interactsoftware.com

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User Sentiment About Interact Software

Reviewer Insights for: Interact Software

Deciding Factors: Interact Software Vs. Market Average

Performance of Interact Software Across Market Features

Interact Software Likes & Dislikes

1. Constantly updating and adding features (the vast majority of them with no additional costs). 2. Exceptional customer care (account management, user meetings, technical support). The customer care team is very tenured. I like the fact that many of the people we deal with have been there as long as we've been a customer (8 years). With many other SaaS providers we use, I find the frequent turnover in account and support teams tiring and detrimental. That's not the case with Interact. They must be a good company to work for and have a rigid hiring process because everyone we deal with on their team is very knowledgeable and customer-focused. 3. Extremely reliable service. I don't recall any service interruptions in our years using the platform. 4. We've gone through two contract renewals and they are very reasonable in their pricing models. As stated earlier, they don't nickel & dime you with new features. They've launched some incredible features and upgrades over the years (Broadcasts and Personas come to mind) without any charge.

Good community of users and feels like lots is happening with the product to help it evolve.

Interact offers an easy-to-use, plug-and-play omnichannel platform that is so much more than just an intranet solution. With features that integrate desktop and mobile experiences, email newsletters and digital signage, and the ability to target communications to our unique audiences, it is the single most important platform for our employee communications. What I like most is the platform's flexibility and AI-forward product development combined with a strong partnership approach. It gives us the tools to design an intranet experience that truly reflects our organization's needs, especially around personalization, mobile access and scalable governance, while also providing responsive support and guidance as we evolve and mature our digital workplace strategy. The Interact team functions as a true partner, listening to our goals and helping us think strategically about how the intranet can drive engagement and efficiency over time. They are fully engaged and genuinely invested in helping us get the most value out of the platform.

As with any SaaS, there are compromises on features we'd like vs. what the overall customer base wants. This isn't a knock, just reality. They do strive to find workarounds when this occurs. Overall, this platform meets 95% of what we'd create if designing in-house (and has features we've never think of)

A lot of handing off once the product is purchased. Feels like you are expected to just get on with it rather than have full support of using the platform to its potential.

The flexibility of Interact's platform can sometimes come with added complexity. Certain features and configurations require more upfront planning, training and hands-on support, which can slow momentum, especially for teams newer to intranet governance or content management or organizations with complex team structures. Continued simplification and clearer enablement for non-technical user would be helpful. Implementation depends on tight coordination across strategy, design, training and technical workstreams, which can be challenging to manage.

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Peer Discussions

Interact Software Reviews and Ratings

Recommended Gartner Insights

50M-1B USD

Healthcare and Biotech

Review Source

On a scale of 1-10, Interact is a 15 as an intranet platform provider.

DIRECTOR, INTERNAL COMMUNICATIONS

1B-10B USD

Enhancing the Digital Workplace Experience with Interact Intranet

Mar 27, 2026

The partnership with Interact has been great. Their intranet product and its capabilities make it easy to deliver an engaging, modern employee experience.

Director of Communications

Wide Range of Centralized Features Noted with Some Email Tool Limitations Identified

Mar 17, 2026

We have had an extremely positive experience with Interact - both the platform and the team - from the sales process through implementation and ongoing support.

Gov't/PS/Ed

Government

A great experience with Interact intranet

4.0

Apr 1, 2026

The team we've worked with at Interact (including the team who deployed the intranet, our dedicated customer services manager and the helpdesk team) have been wonderful and we are happy with our intranet that has been live since March 2024. We are very pleased with our engaging homepage which allows us to personalise and target news to colleagues, which is valuable in a complex matrix global organisation. The powerful search engine is also really helpful, allowing colleagues to find information far more easily than on SharePoint.

Communications Associate

<50M USD

Miscellaneous

Frequent Role Shifts and Unnoticed Changes Complicating Workflow

Mar 13, 2026

Many very small changes happen to the platform without my knowledge, and I am always told there is nothing that can be done to revert things back to how they used to function. This creates many work arounds and a lot of more work on my end, and there's nothing I can do about it.