Name: MaintainX
Rating: 4.8 (422 reviews)

Overview

Product Information on MaintainX

Updated 19th January 2026

What is MaintainX?

MaintainX is a mobile-first, AI-powered software platform designed to help customers to manage digital workflows for asset management, maintenance, parts management, and operations. MaintainX helps businesses address the challenge of equipment downtime by organizing maintenance tasks, streamlining documentation, optimizing labor utilization, and providing analytics for decision making. The software enables users to create, assign, and track work orders, preventive maintenance schedules, inspections, and audits, and currently manages over 50 million work orders across 10 million assets. It provides real-time communication features that facilitate collaboration among teams and integrates with existing business systems to centralize asset information and work history. Being built mobile-first, the software excels at empowering frontline teams to complete and record maintenance information remotely, resulting in improved visibility and efficiency in asset management processes.

Overall experience with MaintainX

Prinicipal

<50M USD, Energy and Utilities

FAVORABLE

“Responsive Customer Support Stands Out Amid Initial Learning Curve Challenges”

5.0

Nov 12, 2025

It's highly packed with features and customizations, which is a double edged sword. While it offers a lot of utility and custom tailored operations, it can also get very complex to the point of getting lost until you experiment enough with it that you become proficient. That being said, the customer support is excellent, knowledgeable and quick to answer questions, explain things, or even schedule a zoom meeting to show you in real time how to achieve your goals.

Procurement Associate

<50M USD, Manufacturing

CRITICAL

“MaintainX Offers Intuitive Interface, But Software And Support Waits Raise Concerns”

3.0

Apr 7, 2026

The functionality of the products and services MaintainX provides is sound, but not perfect. It's software needs to work better to provide data to its customers. I also feel its customer service chat system could use some improving. The response times on the chat services are a bit too long for my interest. To put a value I would estimate my wait time on "human" responses to my various inquiries is in the hours range rather than the minutes range that I would like to see. Furthermore, the response times on requested updates to the software are not manifested in the software in a timely manner. Simple edits to a software should be completed in days or weeks rather than the months or years I have experienced with this software.

About Company

Company Description

MaintainX is on a mission to transform how frontline professionals manage the equipment and facilities that keep the world running. MaintainX's unified platform combines an intuitive mobile app and cloud technology so that maintenance, operations, and safety teams can easily manage work orders, parts inventory management, safety inspections, and other SOPs in a single tool. Today, over 5,000 businesses around the world use MaintainX to add millions of hours of capacity to their operations by reducing unexpected breakdowns, improving employee efficiency, optimizing their parts inventory management, and keeping their assets safe, reliable, and productive.

Company Details

Company type

Public

Year Founded

2018

Head office location

San Francisco, USA

Number of employees

100 - 499

Annual Revenue

<50M USD

Website

https://getmaintainx.com

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MaintainX Likes & Dislikes

Definitely the customer service. I can't say enough about how great it is. In today's era, it's pretty uncommon to be able to get directly to a real human being for help and in such a prompt and easy manner without wading through ai assistants and outsourced call centers first. I really appreciate that and place a high value on that.

I like the intuitive dashboard and interface of MaintainX. I spend a lot of time building in the software and find the framework of each category to be quick and easy.

I appreciate MaintainX for its capacity for customization. I can easily create or change work orders and procedures to meet the needs of the business. I really appreciate the fact that I can change how the procedure flows based on the technicians' answers. This gives consistent and repeatable direction to the technician. MaintainX brings new employees up to speed quickly. The ability to include pictures with fields bridges gaps in employee knowledge and makes the inspections more efficient without additional oversight.

At first blush, its a bit overwhelming and complex. There is a great help section to read through an get direction and of course customer service is always an option but perhaps a video tutorial at initial sign on or an animated walk through would be a better improvement over having to read the how to's.

I dislike the mobile app. I feel like the PO section could be improved upon to allow for better functionality.

I find that moving a field from one position to another within a procedure is quite tiresome, and not always successful. This process involves grabbing the field and dragging it up or down to its desired position and releasing the mouse button. This practice is successful only about half of the time and can be frustrating when you've dragged it past 25 fields. An unsuccessful attempt returns the field back to its original location, where a user must try the movement again.

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Recommended Gartner Insights

Market Guide for Enterprise Asset Management Software

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Energy and Utilities

Review Source

Responsive Customer Support Stands Out Amid Initial Learning Curve Challenges

Manager

50M-1B USD

Manufacturing

MaintainX, not your average tool.

4.0

Mar 26, 2026

Overall, I really like how MaintainX brings teams together to work as a cohesive unit. Work orders and procedures can tap multiple resources when needed automatically with very little oversight which brings efficiency to processes that could otherwise prove taxing and challenging.

Operations Associate

Gov't/PS/Ed

Education

Calendar View and Request Portal Improve Workflow, Location Hierarchy Limited

Jan 29, 2026

The staff are great, they are highly responsive and nearly always resolve the issue the day it is reported. The Platform is constantly growing, they are adding more functionality and streamlining processes.

Project Manager

Scalability and Customization Provide Flexibility But Learning Curve Remains Significant

Apr 2, 2026

We are fairly new into our MaintainX experience with roughly 6 months of usage, but everything so far has been great. The vast number of new capabilities was a bit of a learning curve in comparison to our old system, but this truly allowed us to setup a system we can grow with.

Engineer

MaintainX Offers a Solution with an Intuitive Interface, Mobility, and Great Reporting/Dashboard Features

May 13, 2026

The overall experience with MaintainX has been great. The software works great. MaintainX is very supportive and committed to making sure we are successful using their product.