Overall, my experience with Monetate was positive. This has allowed our team to deliver targeted customer experiences and run tests with minimal engineering support. The platform is powerful, once you get used to it, the reporting and segmentation are quite strong. That said, as our program grew and our needs became more complex, we found that it was not the best fit for scaling further. Managing more advanced use cases required more effort, so we eventually moved to a platform that aligned better with our long-term roadmap.

the product itself is and was great to start but the innovation has been lacking recently. communicaitons with professional services isnt as punctual and prompt as it used to be but the support team is very responsive.