Overview
Product Information on Pega CRM
What is Pega CRM?
Pega CRM Pricing
Overall experience with Pega CRM
“Good enterprise grade CRM platform”
“The Reason why I like and dislike Pega”
About Company
Company Description
Pega provides a low-code platform that empowers the world’s leading enterprises to Build for Change. Clients use Pega's AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, Pega has built their scalable and flexible architecture to help enterprises meet today’s customer demands while continuously transforming for tomorrow.
Company Details
Do You Manage Peer Insights at Pegasystems?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Pega CRM
Performance of Pega CRM Across Market Features
Pega CRM Likes & Dislikes
Low code/no code, easy to setup and scale CRM solution/product built on Pega core platform. It has prebuilt components and features including AI that can be leveraged to accelerate CRM platform rollout. Has specialized versions for various industries.
PEGA offers many CRM Product function, such as Lead, Campaign, Customer 360, and etc. You can use all of them with a simple configuration on PEGA. As a Developer or Tester, you can use all the development tools from PEGA, such as Pega Development, Pega Automation Tools, Pega Agile Workbench and etc. For Customer Support, they are also offer a high speed response. But, unfortunately, you always get a temporary fixing rather than a long term fixing.
Templates, Administration and Report Generation
OOTB Reporting capabilities can be further improved. Certain CTI interfaces are not available.
1. They have a slow application if your company are using medium to high speed internet connection. For login only, they are took until 5 seconds to get login to home screen. They have a some logic that run very slowly. 2. Not so easy to customize. They always have an 'out-of-the-box' answer for their function that cannot be customized.
It has so many versions
Top Pega CRM Alternatives
Peer Discussions
Pega CRM Reviews and Ratings
- 10B+ USDBankingReview Source
Good enterprise grade CRM platform
Implemented CRM platform on numerous occasions for various client in different industries. A professional needs a good understanding of this products features and capabilities and Pega to maximize the ROI for a client. - System Analyst50M-1B USDBankingReview Source
The Reason why I like and dislike Pega
As a Custom Application Developer and now work as PEGA Developer, i am currently dissatisfied with PEGA. They offer a many tools that used for many high enterprise companies, but it can't be easy to customize with our case that i met on my company. PEGA Application also running too slow, especially when your company internet connection is not running so fast. My company, who used PEGA on each branch with medium to high speed of internet connection, sometimes cannot open the PEGA login screen. But, overall, PEGA offer many tools that help you to build you CRM Product immediately. PEGA has implemented their solution on many high enterprise companies around the world, they are also meet many cases and implement to their product. Feature such as create Lead, Dashboard, Customer Service, and etc, are easy to develop and easy to use for our end user. - Lead Software Engineer50M-1B USDIT ServicesReview Source
Excellent Pega CRM -Most popular banks are using
Pega can generate customer driven software which can meet customer requirements in minutes.Its working efficiency is good.So many companies even Paytm, Sberbank ,hdfc use Pega CRM. Pega has a very good customer support. - Senior Integration Engineer and Consulta50M-1B USDIT ServicesReview Source
Easy to use browser based CRM system
Easy to use browser based development. Implementations can be done very fast. Pega CRM is very stable system. Comprehensive training materials and training courses available. - Head of Technology and Innovation50M-1B USDTelecommunicationReview Source
Implementation was successful and met performance KPI
Performance metrics remained high