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Logo of Pendo

Pendo

byPendo
in
4.3
Market Presence: Digital Adoption Platforms, Product Analytics for Technology and Service Providers

Overview

Product Information on Pendo

Updated 13th October 2025

What is Pendo?

Pendo is a software designed to help organizations analyze user behavior within web and mobile applications, deliver targeted in-app guidance, and collect user feedback. The software provides features such as product analytics, in-app messaging, onboarding tools, and survey capabilities, allowing teams to understand how users interact with digital products and identify usage patterns. By integrating analytics with engagement and feedback tools, Pendo enables product teams to enhance feature adoption, streamline onboarding experiences, and prioritize development based on user insights. The software addresses the business problem of improving product usability and user satisfaction through data-driven decision-making and ongoing user communication.

Pendo Pricing

Pendo software uses a tiered subscription pricing model, offering multiple plans that vary based on features such as analytics capabilities, user engagement tools, and capacity limits. Pricing details are typically provided upon request, allowing customization based on organization size and requirements. The software is billed on an annual basis.

Overall experience with Pendo

Engineer
3B - 10B USD, Software
FAVORABLE

“Comprehensive Analytics Tool Offers Deep Insights But Comes With Complexity and Cost”

4.0
Dec 29, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
SR. AE
250M - 500M USD, Software
CRITICAL

“In-App Messaging Integration With Efficient Onboarding But Higher Pricing Noted”

3.0
Dec 8, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 21st December 2023

Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employees interacting with? Which are they ignoring? What parts of the product are driving delight or frustration? From these same insights, you can easily set up in-app guides without any coding to drive software adoption, provide support, and generate better leads, right inside the application. With Pendo, you can help your users get the most value from your software so that you can drive growth, efficiently.

Company Details

Updated 21st December 2023
Company type
Private
Year Founded
2013
Head office location
Raleigh, United States
Number of employees
501 - 1000
Website
http://www.pendo.io

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Pendo Reviews and Ratings

4.3

(69 Ratings)

Rating Distribution

5 Star
48%
4 Star
45%
3 Star
7%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Engineer
    1B-10B USD
    Software
    Review Source

    Comprehensive Analytics Tool Offers Deep Insights But Comes With Complexity and Cost

    4.0
    Dec 29, 2025
    Positive overall. Powerful analytics-first tool that gives product teams deep visibility into how users interact with our applications and provides robust in-app guidance and feedback capabilities. The flipside is that it comes with a noticeable complexity and premium cost
  • Engineer
    1B-10B USD
    Software
    Review Source

    Comprehensive Analytics Tool Offers Deep Insights But Comes With Complexity and Cost

    4.0
    Dec 29, 2025
    Positive overall. Powerful analytics-first tool that gives product teams deep visibility into how users interact with our applications and provides robust in-app guidance and feedback capabilities. The flipside is that it comes with a noticeable complexity and premium cost
  • Read All 71 Reviews

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  • Market Guide for Digital Adoption Platforms
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User Sentiment About Pendo
Reviewer Insights for: Pendo
Deciding Factors: Pendo Vs. Market Average
Performance of Pendo Across Market Features

Pendo Likes & Dislikes

Like

THe in-app guides, tooltips and walk-throughs are flexible and can be built and iterated by non-developers. Segmentation makes it easy to run targeted experiments and onboarding flows. Having analytics and app feedback in road mapping in a single ecosystem helps us connect what users do with what users say and then feed that into planning. It's particularly useful for prioritising improvements on under-adopted features.

Like

THe in-app guides, tooltips and walk-throughs are flexible and can be built and iterated by non-developers. Segmentation makes it easy to run targeted experiments and onboarding flows. Having analytics and app feedback in road mapping in a single ecosystem helps us connect what users do with what users say and then feed that into planning. It's particularly useful for prioritising improvements on under-adopted features.

Like

THe in-app guides, tooltips and walk-throughs are flexible and can be built and iterated by non-developers. Segmentation makes it easy to run targeted experiments and onboarding flows. Having analytics and app feedback in road mapping in a single ecosystem helps us connect what users do with what users say and then feed that into planning. It's particularly useful for prioritising improvements on under-adopted features.

Dislike

Pricing was near the top of the market Limited data / reporting Hard to train new users

Dislike

Pricing was near the top of the market Limited data / reporting Hard to train new users

Dislike

Pricing was near the top of the market Limited data / reporting Hard to train new users