Overview
Product Information on Phenom Intelligent Talent Experience
What is Phenom Intelligent Talent Experience?
Phenom Intelligent Talent Experience Pricing
Overall experience with Phenom Intelligent Talent Experience
“Phenom offers Automation Strengths but Lacks Comprehensive Campaign Tracking Features”
“Emphasis on New Products Limits Attention to Existing System Challenges”
About Company
Company Description
Phenom is an enterprise that leverages artificial intelligence to enhance talent experiences for global corporations. The company focuses on creating seamless connections between candidates, employees, recruiters, and human resource management, using its intelligent Talent Experience platform. This platform offers a range of innovative products such as a career site, chatbot, CMS, CRM, AI scheduling, video assessments, university recruiting, talent marketplace, career pathing, and referrals. Phenom's goal is to help companies improve their employee hiring, development, and retention processes more efficiently with the use of artificial intelligence technology.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Phenom Intelligent Talent Experience
Deciding Factors: Phenom Intelligent Talent Experience Vs. Market Average
Phenom Intelligent Talent Experience Likes & Dislikes
I like that the Product Managers for the various products are very collaborative and happy to meet with us on a regular basis for us to provide feedback. I have seen products developed based on feedback that we have shared.
UX on the career site and ease of making changes.
Automations - including ability to drive these from a user/in-house admin perspective Integration (bidirectional)
I dislike that I have to buy premium support to get GOOD support. If we didn't pay for that, the support would be terrible (a lot of back and forth and misunderstandings). Also, as mentioned previously, I want better access to our own data via Analytics so our users can get the data they need, in the way they need it, in an easy way to access it.
The lack of oversight of the production environment The siloed approach which makes it difficult to rectify issues Phenom's focus on creating new products without rectifying issues with existing products We thought the tool would unlock efficiencies but due to the multiple ongoing issues with duplicate records, issues with rectifying long-term issues we have experienced a productivity loss for our service center and HR technology team
Missing true/transparent root cause analysis when issues arise in system.
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Peer Discussions
Phenom Intelligent Talent Experience Reviews and Ratings
- Product Manager10B+ USDHealthcare and BiotechReview Source
Phenom offers Automation Strengths but Lacks Comprehensive Campaign Tracking Features
Overall we are very happy with Phenom. We use it to host our external career sites and also for our CRM. I think the automation engine, the embedded AI and the filtering (creating spotlights) are very powerful. However, we would like to see better end-to-end tracking for campaigns. Currently, we can't include the UTM campaign or source in the filters for the Hiring Funnel report which makes it hard for us to track the true success of campaigns. - Manager, Human Resources10B+ USDRetailReview Source
Emphasis on New Products Limits Attention to Existing System Challenges
Phenom is a company run by mission driven leaders. The Phenom team goes above and beyond to understand what their clients need to solve their problems. Unfortunately, solutions are created without the right level of product testing which negatively impacts their customers. - VP, Human Resources10B+ USDBankingReview Source
Product Innovations and Add-Ons Prioritized Although Tech Support Experience Can Be Challenging
Very focused on innovation and enhancement of the product as well as introduction of new capabilities as add-ons to existing. Core team seems genuinely focused not only on the success of the product, but also on the connectivity to existing company priorities and pain points. Tech support can sometimes be a challenge and frequency of updates/enhancements may exacerbate this at times. - Global Talent Acquisition Director50M-1B USDManufacturingReview Source
Automation Tools Praised but Global Regulatory Gaps Remain partly unadressed
The tool is intuitive for users. However, AI algorithms require improvements. New releases are not quality assured sufficiently. The provider has a US-centric view on data privacy restrictions, lacks some attention to global regulations for global user groups (especially China and Europe). - VP, Human Resources1B-10B USDHealthcare and BiotechReview Source
Phenom CRM Platform Enhances Recruitment with Automation and Customization Tools
Phenom as a CRM platform is on the leading edge of candidate experience with a suite of connected tools to automate actions, provide a strong candidate experience and allow finite customization and tracking of the candidate experience. Insights and date carry across to the internal employee experience.