Overview
Product Information on Salesforce B2C Commerce
Updated 13th October 2025
What is Salesforce B2C Commerce?
Salesforce B2C Commerce Pricing
Overall experience with Salesforce B2C Commerce
SENIOR DIGITAL PRODUCT MANAGER
1B - 3B USD, RetailFAVORABLE
“Salesforce Commerce Cloud Supports Traffic But Faces Cost And Complexity Challenges”
Salesforce Commerce Cloud is built to handle heavy traffic and high order volumes.
QA
500M - 1B USD, ManufacturingCRITICAL
“As administrator and end user support the list of known downsides is long”
Perhaps a Shop Software with a big customization potential. But overall for the end user interface it looks like a legacy system and the usability, out of the box functionalities and support are a downside of the product.
About Company
Company Description
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Company Details
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Salesforce B2C Commerce
Deciding Factors: Salesforce B2C Commerce Vs. Market Average
Performance of Salesforce B2C Commerce Across Market Features
Salesforce B2C Commerce Likes & Dislikes
It is standard in the industry. Offers a wide variety of integrations, including with the CRM. Covers all our needs in terms of e-commerce, from payment to fulfilment.
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Service located in India. Quota Limits Maintenance overhead for content and shop manager
Read Full ReviewThis is a good product, but it only achieves e-commerce, you will need to complete with other expensive products of the same vendor for a full coverage.
Read Full ReviewTop Salesforce B2C Commerce Alternatives
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Salesforce B2C Commerce Reviews and Ratings
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- SENIOR DIGITAL PRODUCT MANAGER1B-10B USDRetailReview Source
Salesforce Commerce Cloud Supports Traffic But Faces Cost And Complexity Challenges
Salesforce Commerce Cloud is built to handle heavy traffic and high order volumes. - QA50M-1B USDManufacturingReview Source
As administrator and end user support the list of known downsides is long
Perhaps a Shop Software with a big customization potential. But overall for the end user interface it looks like a legacy system and the usability, out of the box functionalities and support are a downside of the product. - IT MANAGER1B-10B USDRetailReview Source
Salesforce B2C Commerce Cloud will definitely help you set up your e-commerce operations.
Salesforce Commerce Cloud is a good solution to be e-commerce ready - PRODUCT MANAGER50M-1B USDSoftwareReview Source
Salesforce Commerce Cloud: Built for enterprise but needs to be more agile
Salesforce Commerce Cloud is built to support customization and scale, but it's not suitable for ecommerce businesses that have small engineering teams. requires significant domain knowledge to maintain the platform which results in dependency on the agency. This also brings down the agility and pace of delivering new features. - Lead Principle UX Designer10B+ USDConstructionReview Source
Delving into the Salesforce: From Complexity to User-friendliness
Overall I'd say my experience with the Salesforce platform has been positive. It's a pretty well designed platform despite it being built to support an incredibly vast set of tools, features, and user types. It also places a lot of value and emphasis on design, not just of its interface, but on the experience of learning and using the tool itself. While the platform is complex, it also provides customers and users the tools they need to learn how to use it. Additionally, Salesforce makes it not only possible but fairly simple to customize.
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