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  1. Home
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  3. Salesforce Chatter
Logo of Salesforce Chatter

Salesforce Chatter

bySalesforce
in Enterprise Social Networking Applications (Retired)
3.8

Overview

Product Information on Salesforce Chatter

Updated 13th October 2025

What is Salesforce Chatter?

Salesforce Chatter is a software that facilitates enterprise social networking and collaboration among users within an organization. The software enables employees to share information, documents, and updates in real time through feeds, groups, and user profiles. Integrated with Salesforce platform, it supports communication across departments and teams, allowing users to follow objects such as accounts, opportunities, and projects for notifications and activity tracking. It addresses business problems related to siloed information and collaboration by providing centralized messaging, file sharing, and visibility into organizational activities to improve productivity and information flow.

Salesforce Chatter Pricing

Salesforce Chatter software utilizes a per user per month subscription pricing model, with variations depending on selected features and integrations. Different editions offer access to collaboration tools, file sharing, and social networking functionality within the Salesforce environment. The pricing structure is tiered to accommodate organizational size and specific communication requirements.

Overall experience with Salesforce Chatter

PROJECT MANAGER
500M - 1B USD, Banking
FAVORABLE

“Salesforce Chatter: A faster way to communicate and collaborate!”

4.0
Apr 3, 2024
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
PLATFORM TECHNICAL ARCHITECT
<50M USD, Telecommunication
CRITICAL

“The future of business collaboration looking long in the tooth when the future arrived.”

2.0
Mar 1, 2023
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 6th March 2025

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

Company Details

Updated 2nd November 2023
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.salesforce.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Salesforce Chatter Reviews and Ratings

3.8

(28 Ratings)

Rating Distribution

5 Star
50%
4 Star
36%
3 Star
11%
2 Star
4%
1 Star
0%
Why ratings and reviews count differ?
  • PROJECT MANAGER
    50M-1B USD
    Banking
    Review Source

    Salesforce Chatter: A faster way to communicate and collaborate!

    4.0
    Apr 3, 2024
    Salesforce chatter has been an important internal communication tool for our Service Cloud Case Management system for cross team collaboration to augment decision making, cohesive communication and keeps track of all internal conversations regarding customer case issues
  • PROJECT MANAGER
    50M-1B USD
    Banking
    Review Source

    Salesforce Chatter: A faster way to communicate and collaborate!

    4.0
    Apr 3, 2024
    Salesforce chatter has been an important internal communication tool for our Service Cloud Case Management system for cross team collaboration to augment decision making, cohesive communication and keeps track of all internal conversations regarding customer case issues
  • Read All 28 Reviews

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  • Market Guide for Enterprise Social Networking Applications (Retired)
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Reviewer Insights for: Salesforce Chatter
Performance of Salesforce Chatter Across Market Features

Salesforce Chatter Likes & Dislikes

Like

Real-time communication updates in one central place Attach files

Like

Real-time communication updates in one central place Attach files

Like

Real-time communication updates in one central place Attach files

Dislike

Frankly, as a workplace collaborative tool, it pales in comparison to all the others. Everybody has moved onto Microsoft Teams - which has a huge advantage as an incumbent software provider with just about everybody running Office365. What it can do is pretty limited, and it just feels old to use now. When surfaced into a Salesforce Community, again - it gets you looking at other vendors who can do that one particular thing well. Chatter can also get quite messy. With field tracking, record updates... anything pertinent can just get lost in the noise. I find the much leaner Activity timeline much better.

Dislike

Frankly, as a workplace collaborative tool, it pales in comparison to all the others. Everybody has moved onto Microsoft Teams - which has a huge advantage as an incumbent software provider with just about everybody running Office365. What it can do is pretty limited, and it just feels old to use now. When surfaced into a Salesforce Community, again - it gets you looking at other vendors who can do that one particular thing well. Chatter can also get quite messy. With field tracking, record updates... anything pertinent can just get lost in the noise. I find the much leaner Activity timeline much better.

Dislike

Frankly, as a workplace collaborative tool, it pales in comparison to all the others. Everybody has moved onto Microsoft Teams - which has a huge advantage as an incumbent software provider with just about everybody running Office365. What it can do is pretty limited, and it just feels old to use now. When surfaced into a Salesforce Community, again - it gets you looking at other vendors who can do that one particular thing well. Chatter can also get quite messy. With field tracking, record updates... anything pertinent can just get lost in the noise. I find the much leaner Activity timeline much better.