Salesforce chatter has been an important internal communication tool for our Service Cloud Case Management system for cross team collaboration to augment decision making, cohesive communication and keeps track of all internal conversations regarding customer case issues

At one point Chatter felt like the future of workplace collaboration, just needing a brave push, some critical mass, where businesses would drop email and finally think about collaborating in a much more contextual fashion. Unfortunately, when that moment arrived with the Pandemic, the product was so under-nourished that it simply wilted in the face of its competitors and even faced its own competition in the form of Salesforce's Slack. It's hard to see where the future of Chatter lies. Will it be retired in favour of a Slack powered engine? Will it just stay as it is forever and be a limited form of company communication.