Overview
Product Information on Salesforce Chatter
What is Salesforce Chatter?
Salesforce Chatter Pricing
Overall experience with Salesforce Chatter
“Salesforce Chatter: A faster way to communicate and collaborate!”
“The future of business collaboration looking long in the tooth when the future arrived.”
About Company
Company Description
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Salesforce Chatter
Performance of Salesforce Chatter Across Market Features
Salesforce Chatter Likes & Dislikes
Real-time communication updates in one central place Attach files
In the past, I loved how commentary, collaboration all existed with the records on Salesforce. Instead of digging through emails to see what has happened on a particular account or case, you've got contextual history right there in front of you. That is clever, that is useful. Also, it is baked into the platform. No need to provide a business case or deal with a tricky integration.
Automated messaging that collects information vital to the conversation.
It can be a challenge to keep track of multiple chatter posts on one case
Frankly, as a workplace collaborative tool, it pales in comparison to all the others. Everybody has moved onto Microsoft Teams - which has a huge advantage as an incumbent software provider with just about everybody running Office365. What it can do is pretty limited, and it just feels old to use now. When surfaced into a Salesforce Community, again - it gets you looking at other vendors who can do that one particular thing well. Chatter can also get quite messy. With field tracking, record updates... anything pertinent can just get lost in the noise. I find the much leaner Activity timeline much better.
- Crashes rarely but without notice - Time consuming to set up - Chatting multiple people is a bit difficult
Top Salesforce Chatter Alternatives
Peer Discussions
Salesforce Chatter Reviews and Ratings
- PROJECT MANAGER50M-1B USDBankingReview Source
Salesforce Chatter: A faster way to communicate and collaborate!
Salesforce chatter has been an important internal communication tool for our Service Cloud Case Management system for cross team collaboration to augment decision making, cohesive communication and keeps track of all internal conversations regarding customer case issues - LEAD1B-10B USDSoftwareReview Source
Hard to set up but definitely worth it!
Salesforce chatter is gamechanging for customer service but a bit difficult to implement to an already established salesforce system. - PLATFORM TECHNICAL ARCHITECT<50M USDTelecommunicationReview Source
The future of business collaboration looking long in the tooth when the future arrived.
At one point Chatter felt like the future of workplace collaboration, just needing a brave push, some critical mass, where businesses would drop email and finally think about collaborating in a much more contextual fashion. Unfortunately, when that moment arrived with the Pandemic, the product was so under-nourished that it simply wilted in the face of its competitors and even faced its own competition in the form of Salesforce's Slack. It's hard to see where the future of Chatter lies. Will it be retired in favour of a Slack powered engine? Will it just stay as it is forever and be a limited form of company communication. - DIGITAL TRANSFORMATION DIRECTOR1B-10B USDEnergy and UtilitiesReview Source
Speed up you response time with chatter!
Chatter is an interactive message tool from Salesforce that helps the teams to quickly communicate and solve issues in a timely manner. The mobile capability is really Important to keep things moving while on the go. - Data Analyst50M-1B USDIT ServicesReview Source
Difficult to implement in a few ways, but is a nice all-in-one tool
Chatter is a really good tool for the squad's communication. We are gradually changing our internal communication tools to Chatter. Is easier for the user and easier for the admin, because of the information are all in the same local. The difficulty is to change the mindset for the users.