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  1. Home
  2. /
  3. Salesforce Sales Engagement
Logo of Salesforce Sales Engagement

Salesforce Sales Engagement

bySalesforce
in Revenue Action Orchestration
4.2

Overview

Product Information on Salesforce Sales Engagement

Updated 13th October 2025

What is Salesforce Sales Engagement?

Salesforce Sales Engagement is a software designed to streamline and automate sales processes by providing tools for managing communications, tracking interactions, and coordinating sales activities. The software integrates with customer relationship management systems to offer features such as automated email sequencing, call logging, activity tracking, and analytics that allow sales teams to monitor progress and optimize outreach strategies. By centralizing sales engagement tasks in one platform, the software aims to enhance operational efficiency, improve collaboration among sales representatives, and address challenges related to inconsistent follow-ups and inefficient workflows.

Salesforce Sales Engagement Pricing

Salesforce Sales Engagement software uses a subscription-based pricing model, typically structured with monthly or annual payments per user. Pricing varies by tier, with different levels of features and support options, and may require additional costs for advanced functionalities, integrations, or high-volume usage. Custom pricing may be available based on organizational needs and scale.

Overall experience with Salesforce Sales Engagement

Sales Manager
<50M USD, Energy and Utilities
FAVORABLE

“Strong, scalable sales engagement platform delivering high value when properly implemented and adopted within a well -defined sales process.”

4.0
May 22, 2026
The solution helped us standarize and automate parts of the sales engagement process. Integration with the Salesforce ecosystem was a major advantage during evalutaion and deployment. The platform is feature rich and scalable, although licensing and configuration complexity can be challenging in larger enviroments. Overall, the product met our expecttions and delivered measurable value to the sales organization.
Sales Manager
50M - 250M USD, Software
CRITICAL

“Skilled oversight required due to complex setup and monitoring challenges”

3.0
May 19, 2026
The product itself is useful but without proper training modules and a complicated system build will mess up the process leading to glitches and longer process flow. Pipeline data gets mixed up without proper monitoring. One needs to be very skilled and knowledgeable on the process so that they can teach other users too.

About Company

Company Description

Updated 6th March 2025

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

Company Details

Updated 2nd November 2023
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.salesforce.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Salesforce Sales Engagement Reviews and Ratings

4.2

(58 Ratings)

Rating Distribution

5 Star
34%
4 Star
55%
3 Star
9%
2 Star
2%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.5

Service & Support

4.3

Product Capabilities

4.6

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Sales Manager
    <50M USD
    Energy and Utilities
    Review Source

    Strong, scalable sales engagement platform delivering high value when properly implemented and adopted within a well -defined sales process.

    4.0
    May 22, 2026
    The solution helped us standarize and automate parts of the sales engagement process. Integration with the Salesforce ecosystem was a major advantage during evalutaion and deployment. The platform is feature rich and scalable, although licensing and configuration complexity can be challenging in larger enviroments. Overall, the product met our expecttions and delivered measurable value to the sales organization.
  • SALES MANAGER
    50M-1B USD
    Manufacturing
    Review Source

    Powerful and flexible CRM platform with strong automation and reporting capabilities, though complex customization can increase the learning curve.

    4.0
    Apr 27, 2026
    I have overall hands-on experience working on salesforce across CRM operations, reporting, workflow management, stakeholder coordination, and business process support. I am comfortable navigating the platform, managing data and generating insights and supporting cross-functional business activities.
  • Sales Manager
    50M-1B USD
    IT Services
    Review Source

    Efficient sales engagement platform for improving productivity and customer outreach.

    4.0
    May 16, 2026
    It has been a useful platform for streamlining sales activities and improving the team productivity. The automation features, email tracking and cadence management helps in better customer engagements and follow ups. Overall, it provides a smooth and efficient sales workflow experience.
  • Sales Manager
    50M-1B USD
    Software
    Review Source

    Skilled oversight required due to complex setup and monitoring challenges

    3.0
    May 19, 2026
    The product itself is useful but without proper training modules and a complicated system build will mess up the process leading to glitches and longer process flow. Pipeline data gets mixed up without proper monitoring. One needs to be very skilled and knowledgeable on the process so that they can teach other users too.
  • Business Development Associate
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Learning Curve Present Despite Salesforce’s Flexible and User-Friendly Interface

    5.0
    May 8, 2026
    Great experience with working with Salesforce, useful options and organizing E-mails and assigning them to all peers.
...
Showing Result 1-5 of 65

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User Sentiment About Salesforce Sales Engagement
Reviewer Insights for: Salesforce Sales Engagement
Deciding Factors: Salesforce Sales Engagement Vs. Market Average
Performance of Salesforce Sales Engagement Across Market Features

Salesforce Sales Engagement Likes & Dislikes

Like

1. Strong native integration with the broader Salesforce ecosystem whichsimplifies user adoption reporting and process management across sales teams. 2. Advanced automation and sales engagement capabilities, including activity sequencing, taks management and communication tracking, helping improve sales productivity and operational consistency. 3. High level of customization and scalability that allows the platform to be adapted to different sales processes, organizational structures and enterprise requirements. 4. Good visibility into sales activities and pipeline performance through centralized dashboards, analytics and reporting capabilities. 5. Enterprise - grade architecture and broad integration possibilities with external systems and business applications.

Like

The workflow automation is smooth and comprehensive.

Like

What I like most about salesforce is its flexibility and ability to centralize customer, business, and operational data in one platform. The reporting dashboards, workflow automation and collaboration features significantly improve productivity and decision-making.

Dislike

1. The platform can be complex to configure and admnister, especially in larger enterprise environments with advanced customization requirements. 2. Licensing and overall operational costs may become relatively high ad additional features integrations and user counts increase. 3. Some advanced functionalities require significant user training and onboarding before teams can fully utilize the platforms capabilities. 4. Reporting and workflow customization sometimes require technical expertise or additional development resources. 5. Initial implementation and integration projects can be time - consuming depending on the complexity of the organizations sales processes and existing systems.

Dislike

Too many data and the lack of proper tagging and filter lead to too many useless responses sometimes

Dislike

One challenge with salesforce is that some configurations and customizations can become complex, especially for new users. At time, the platform may also feel overwhelming due to large number of features and navigation layers.