Overview
Product Information on SAP Sales Cloud
What is SAP Sales Cloud?
SAP Sales Cloud Pricing
Overall experience with SAP Sales Cloud
“Automated Controls Improve Efficiency While External Pricing And UI Limit Flexibility”
“Relyable and comfortable platform with high licensing costs”
About Company
Company Description
SAP was founded in 1972 and is headquartered in Walldorf, Germany. The company employs over 105,000 people globally and develops software solutions for enterprise resource planning (ERP) and related business functions. SAP’s early products, SAP R/2 and SAP R/3, were widely adopted for managing core business processes. Its current ERP platform, SAP S/4HANA, uses in-memory computing to support data-intensive operations and integrates capabilities such as artificial intelligence and machine learning. SAP offers a portfolio of software applications that support various business functions across industries. These applications are designed to operate on a unified digital platform. As of 2025, SAP reports over 230 million cloud users and provides more than 100 solutions. The company’s offerings are used by organizations to manage finance, human resources, procurement, supply chain, and other operational areas.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: SAP Sales Cloud
Deciding Factors: SAP Sales Cloud Vs. Market Average
Performance of SAP Sales Cloud Across Market Features
SAP Sales Cloud Likes & Dislikes
As a former consultant, I really like how flexible the configuration is once the core design is set. You can align it with complex business processes without needing constant custom coding. The integrations architecture is also a stand-out feature for us. We have managed to create a seamless flow between our local project databases, Outlook and Teams, which has significantly improved our sales team's disciplines in tracing activities. Finally, the automated upgrade cycle is a huge relief. Knowing that we will get the latest features and security patches without a massive manual project every few months allows us to focus more on business value and less on system maintenance.
Read Full ReviewComfortable deployments and easy configuration for code repo access and site to site VPN functionality. IP filtering is easy to apply.
Read Full ReviewSAP's greatest strength is the integration and reliability of its solutions. Once implemented, the system runs with minimal disruption, and the data flow across modules is seamless. This consistency enables efficient consumer support, operational transparency, and strong governance. I also appreciate SAP's ongoing commitment to innovation and compliance with global standards.
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External pricing calls are a real performance bottleneck. When our sales reps are trying to close a deal, any lag in pricing impacts their flow and daily productivity. Also, the UI is quite rigid, you are mostly stuck with predefined themes, which limits the user experience. Lastly, while the SAP Influence portal is a good idea for submitting new feature requests and improvement ideas, it often feels like a black box. We submit requests but get very little feedback on when or if they will ever be implemented.
Read Full ReviewWhile dependable, SAP's solutions can be complex to maintain and customize. Configuration often requires specialized technical knowledge, which limits agility for smaller enhancements. Additionally, communication during system upgrades or support escalations could be more proactive and transparent.
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Peer Discussions
SAP Sales Cloud Reviews and Ratings
- It Associate50M-1B USDConstructionReview Source
Automated Controls Improve Efficiency While External Pricing And UI Limit Flexibility
Managing sales operations across 7 different countries with three distinct business models - retail, wholesale and project-based, is a massive challenge, and SAP Sales Cloud is the platform that holds it all together for us. We use it for everything from initial lead generation to final order. The integrations with Microsoft Teams and Outlook have been a real lifesaver for our teams' daily activity management and follow-ups. What is particularly impressive is how we have linked the system to local project databases both in Turkey and our other regions; lead flow in automatically, which keeps our pipeline fresh. We have also moved our entire approval mechanism to the system, so profitability and cost controls are now handled digitally before any quote is finalized. It is a powerful soliton for complex environments, but I have to be honest: because we have heavy external pricing integrations and custom workflows, we do see occasional performance dips. This is a trade-off for having such a comprehensive system, but it requires constant monitoring to keep operations running smoothly. - DIRECTOR OF CUSTOMER SERVICE AND SUPPORT10B+ USDConsumer GoodsReview Source
Reliable, Scalable, and Well-Integrated Enterprise Solutions - Better Suited for Mature IT Organizations.
My overall experience with SAP has been positive. The company provides a reliable, well-integrated ecosystem that supports complex business. SAP is a dependable partner, its platforms perform consistently once implemented, and their focus on integration and compliance helps ensure smooth, secure operations across regions. Collaboration with SAP teams is generally professional and productive, especially when addressing operational challenges or incidents. - Software Developer50M-1B USDEnergy and UtilitiesReview Source
Predictable data, cleaner pipelines
Deterministic E2E data setup. A pipeline step seeds Accounts -> Opportunities -> Quotes, applies discounts, triggers approval and asserts stage transitions via API. Our "green path" went from ~40-50 min and flaky to ~18-22 min and repeatable. Shift-left validation of sales rules. I can codify discount caps, territory assignments and visibility rules in tests that run per PR. Bad config is caught before it lands in a sales rep's hands. Less UI brittleness, more signal. Because fields and layouts are modeled centrally, my selectors change less often. Failures now point to logic/regression issues rather than "element not found" noise. - CRM Manager50M-1B USDManufacturingReview Source
High Service Standards Offset by Lack of Community Involvement and Clarity
The experience has been in general very good, but could be improved, especially in terms of adapting to feedback. Far too often, the company doesn't engage with the customer community, but instead tries to influence customer expectations rather than the product. 'Topics like "Keep your core clean" don't resonate well, and many open topics and issues remain unsolved for a very long time, and the company works on topics that seem difficult to understand why this has priority. - Customer Service & Support Associate50M-1B USDIT ServicesReview Source
SAP Sales Cloud Integration Delivers Real-Time Data and Unified Customer Journey
Overall, SAP cloud offers a powerful and integrated sales solution that enhances visibility and efficiency across the customer journey. Its seamless connection with the SAP ecosystem ensures data consistency and smarter decision making. The platform delivers a scalable, customizable, and future-ready foundation for modern sales orgnization