Overview
Product Information on Service Desk (Legacy)
What is Service Desk (Legacy)?
Service Desk (Legacy) Pricing
Overall experience with Service Desk (Legacy)
“Great For Managing Tickets!”
“OK but could be better!”
About Company
Company Description
Ivanti is a global enterprise IT and security software company dedicated to unlocking human potential by managing, automating and protecting data and systems to empower continuous innovation. With adaptable software solutions tailored to customer needs, Ivanti empowers IT and security teams to enhance operational efficiency, cut costs and proactively mitigate security risks. At the heart of Ivanti’s offerings is the AI-powered Ivanti Neurons platform, which transforms the way IT and security teams operate. By delivering unified, reusable services and tools, the platform helps ensure consistent visibility, scalability, and secure solution implementation, enabling teams to work smarter, not harder. Ivanti follows “Secure by Design” principles to provide software solutions that scale with our customers’ needs to help enable IT and Security to improve operational efficiency while reducing costs and proactively reducing risk.
Company Details
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A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Service Desk (Legacy)
Deciding Factors: Service Desk (Legacy) Vs. Market Average
Performance of Service Desk (Legacy) Across Market Features
Service Desk (Legacy) Likes & Dislikes
It did what it was supposed to in tracking tickets. Also it was easy for IT to understand and had enough functions to get us by.
provides basic functionality out of the box.
Ability for anybody to create queries, export the output to Excel and keep the query as a favourite - saves the admin team a lot of time providing ad-hoc reports.
The learning curve was a bit steep for some people but nothing too difficult.
Customization can be painful
Lack of form builder for self-service in Landesk ServiceDesk. This is rectified in ISM.
Top Service Desk (Legacy) Alternatives
Peer Discussions
Service Desk (Legacy) Reviews and Ratings
- Systems Administrator50M-1B USDMiscellaneousReview Source
Great For Managing Tickets!
Used it for a little bit and it took a while to get used to, but have grown comfortable with what it does. we have since stuck with Ivanti in other products and I like the improvements it has made. - Software Engineer1B-10B USDFinance (non-banking)Review Source
Sound application for the ITSM purpose
Incident and change management solutions are well defined in the system. The product comes with preset which can be customized with minimal efforts. API offers data input from external sources which can be used to define the initial set up. IT service management modules are conceptualized based on ITIL and provide a large degree of agility. SLA/OLA tracking is in-built; only time threshold settings are required. - Global IT Service Delivery Manager10B+ USDEnergy and UtilitiesReview Source
Highly flexible product with sensible pricing and support.
Quality of consultants and support has been excellent and the product was exactly what we needed when implemented, simple to use, easy to implement and quick to adapt as needed. 5 years on and, as we have expanded, outsourced more and looking for ways to automate we are finding the self-service solution slightly limiting and we are about to migrate onto ISM. Again we are finding support from Ivanti excellent and the product itself is highly flexible and offers the same functionality as far more pricy solutions that I have used in the past (Remedy and SNow). - Landesk/Ivanti Administrator1B-10B USDBankingReview Source
Easy implementation with a world of possibilities
We worked with Ivanti's professional services to walk us through the implemenation and we would highly recommend this. We had a dedicated technician on a week long conference call to get the system up and running. The professional services was extremely valuable and had a clear implementation plan laid out. In addition the product offers a wide array of flexibility without being overly complicated. - systems administrator50M-1B USDRetailReview Source
Integration in the Ivanti family is seamless and third party connectors are near perfect
Ivanti makes any step in the process easy to communicate, understand and implement. The technical know-how and ability to intergrate seamlessly with other Ivanti products is the prime reason to go with this product suite. I think that the representatives from sales to technical to marketing all understand the customer needs at an individual level and really make it known that you are important to their success as well.