Overview
Product Information on ServiceNow Process Mining
Updated 13th October 2025
What is ServiceNow Process Mining?
ServiceNow Process Mining Pricing
Overall experience with ServiceNow Process Mining
Engineer
Gov't/PS/ED <5,000 Employees, EducationFAVORABLE
“Setup Decisions, Data Quality, And Internal Alignment Shape ServiceNow Mining Outcomes”
ServiceNow Process Mining gives us clear visibility into how work really flows through our processes, not just how it is documented. The biggest benefit is that it works inside the ServiceNow platform, so the team can move from a process view to the actual records causing delays. The main tradeoffs are that value depends on data quality and setup choices, and licensing can take time to fully understand.
SOFTWARE ENGINEER
30B + USD, Services (non-Government)CRITICAL
“Mining the Correct Processes Only!”
To large organisations, ServiceNow is a go-to standard for IT ticket reporting. Organisations use it to schedule new laptop releases and collections for staff, which is where its functionality is and should be limited to. Whilst it is a stand-out service for what is a standard business process, it provides useful event logs, metrics and workflow management and process flow customisation.
This was a recent contended for a client upgrading a workflow outside of IT/administrative-related tasks. This is where the flaws of ServiceNow become apparent. As a process-flow tool, many organisations can look at the platform as a potential contender or replacement for a custom-solution for a task that is not suitable to the platform.
This presents a conflict of interest as SN will support new clients onboarding the platform, to their operational and financial expense. SN needs to emphasise the strict uses of their platform and how it thrives in very specific use-cases. Accepting new clients to rework the system eventually leads to lost-business and poorer image that is both unfair to the client and SN.
For Process Mining, SN is also a go-to standard, and it can best use its live-data when clients use the platform appropriately.
About Company
Company Description
ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
Company Details
Company type
Public
Year Founded
2004
Head office location
Santa Clara, California, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
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ServiceNow Process Mining Reviews and Ratings
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- SOFTWARE ENGINEER10B+ USDServices (non-Government)Review Source
Mining the Correct Processes Only!
To large organisations, ServiceNow is a go-to standard for IT ticket reporting. Organisations use it to schedule new laptop releases and collections for staff, which is where its functionality is and should be limited to. Whilst it is a stand-out service for what is a standard business process, it provides useful event logs, metrics and workflow management and process flow customisation. This was a recent contended for a client upgrading a workflow outside of IT/administrative-related tasks. This is where the flaws of ServiceNow become apparent. As a process-flow tool, many organisations can look at the platform as a potential contender or replacement for a custom-solution for a task that is not suitable to the platform. This presents a conflict of interest as SN will support new clients onboarding the platform, to their operational and financial expense. SN needs to emphasise the strict uses of their platform and how it thrives in very specific use-cases. Accepting new clients to rework the system eventually leads to lost-business and poorer image that is both unfair to the client and SN. For Process Mining, SN is also a go-to standard, and it can best use its live-data when clients use the platform appropriately. - EngineerGov't/PS/EdEducationReview Source
Setup Decisions, Data Quality, And Internal Alignment Shape ServiceNow Mining Outcomes
ServiceNow Process Mining gives us clear visibility into how work really flows through our processes, not just how it is documented. The biggest benefit is that it works inside the ServiceNow platform, so the team can move from a process view to the actual records causing delays. The main tradeoffs are that value depends on data quality and setup choices, and licensing can take time to fully understand. - It Associate1B-10B USDServices (non-Government)Review Source
ServiceNow Process Mining Academy Videos Serve as a Valuable Learning Resource
ServiceNow process mining is a unique tool.. I had the chance to work on it with one of our clients.. I find it useful how it is integrated with other internal applications like Performance Analytics.. - Director of IT10B+ USDConsumer GoodsReview Source
Auto Visualization and Data Exploration Positively Received, Pricing Concerns Remain
very knowledgeable of the product and was able to provide real world demos not test information which helped - CLOUD SECURITY ENGINEER<50M USDIT ServicesReview Source
Incident, Request, and Change Management Unified Amid Upgrade and Cost Challenges
ServiceNow is a cloud-based workflow automation platform that identifies all of your needs into a single platform which is related to IT. Basically it is used for managing multiple IT Workflows like- IT service management.
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