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Logo of Shopify

Shopify

byShopify
in
4.5
2025
Market Presence: Digital Commerce, E-Commerce Integration

Overview

Product Information on Shopify

Updated 13th October 2025

What is Shopify?

Shopify is a software that enables businesses to create, customize, and manage online stores. The software provides tools for managing products, processing payments, handling shipping, and tracking inventory. It supports integration with various third-party applications and sales channels to streamline ecommerce operations. Shopify offers features for website design, marketing, analytics, and customer engagement, allowing businesses to sell products online and in physical locations. The software addresses business needs related to digital storefront setup, transaction management, and growth across multiple channels while offering scalability for businesses of different sizes.

Shopify Pricing

Shopify is a software that offers a subscription-based pricing model with multiple plans typically billed monthly or annually Users can choose from different tiers which provide varying levels of features such as online store capabilities payment processing shipping and customer support There may also be additional transaction fees depending on the selected plan and payment provider Usage-based and add-on costs can apply for extra services and applications beyond the standard plan features

Overall experience with Shopify

GRAPHIC DESIGNER
<50M USD, Media
FAVORABLE

“Shopify: A Boon for Growing E-commerce Businesses”

5.0
Jul 16, 2025
Overall, Shopify is a robust platform for growing any size e-commerce business. It makes it easy to set up and manage an online store without any coding experience. Shopify stores can be optimized for mobile devices and have in-built SEO tools. I love this platform for all the benefits it offers to improve productivity.
Marketing Associate
50M - 250M USD, Services (non-Government)
CRITICAL

“Examining E-commerce Tool's Strengths and Pitfalls in Connectivity”

3.0
Dec 19, 2024
Good tool, but has some downsides that hurt it a bit. Customer support is nice overall.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Digital Commerce

About Company

Company Description

Updated 10th May 2024

Shopify is a worldwide commerce organization that offers essential tools to initiate, propagate, advertise, and maintain a retail enterprise of any scale. It improves commerce with a platform that is designed for dependability, providing an enhanced shopping experience for consumers globally. Shopify supports numerous businesses in over 175 countries.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2006
Head office location
Ottawa, Canada
Number of employees
10001+
Website
https://www.shopify.com

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Shopify
Reviewer Insights for: Shopify
Deciding Factors: Shopify Vs. Market Average
Performance of Shopify Across Market Features

Shopify Likes & Dislikes

Like

Customer Service - 24/7 access to an expert team that can help solve issues or answer questions. Multiple channel selling - Shopify allows you to sell products on various platforms like your online store, social media, ebay and Amazon. Shopify can help scale with your business needs, whether an SMB or a large enterprise. Startups can significantly benefit.

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Like

I like the way it provides a nice e-commerce experience, I like the ability to report on sales and commerce data and I really like the ability to connect it with other tools and SaaS

Read Full Review
Like

Fast, innovative, easy to sell or buy any product on profes level

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Dislike

Even though it offers free themes, adding a unique design can be expensive for small businesses. Transaction fees are also on the higher side if you dont use Shopify payments. Moving your store from Shopify to another platform can be challenging.

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Dislike

Some of the reporting data is sometimes missing and it is unclear why. I don't particularly like that some SaaS connections and integrations are missing. I'm not a fan of the new UI and how it behaves.

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Dislike

none

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Peer Discussions

Shopify Reviews and Ratings

Showing data for 503 ratings and reviews for Digital Commerce market. View all 579 ratings and reviews across markets for a complete picture.

4.5

(503 Ratings)

Rating Distribution

5 Star
51%
4 Star
45%
3 Star
4%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.5

Service & Support

4.5

Product Capabilities

4.5

Last 12 Months
Filter Reviews
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Most helpful
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • GRAPHIC DESIGNER
    <50M USD
    Media
    Review Source

    Shopify: A Boon for Growing E-commerce Businesses

    5.0
    Jul 16, 2025
    Overall, Shopify is a robust platform for growing any size e-commerce business. It makes it easy to set up and manage an online store without any coding experience. Shopify stores can be optimized for mobile devices and have in-built SEO tools. I love this platform for all the benefits it offers to improve productivity.
  • SENIOR CLAIMS AUTO REPRESENTATIVE
    <50M USD
    Insurance (except health)
    Review Source

    Simple and Smooth Usage Noted With Positive Reception of Interface Design

    5.0
    Oct 23, 2025
    It was a very good experience using it, very fast and innovative .
  • Marketing Coordinator
    50M-1B USD
    Miscellaneous
    Review Source

    Shopify Proves Beneficial for Company Swag Store

    5.0
    Apr 24, 2025
    Shopify has been amazing for our company swag store. The platform is very easy to use and navigate. We look forward to continuing our relationship with Shopify!
  • OPERATIONS MANAGER
    50M-1B USD
    Manufacturing
    Review Source

    A Deep Dive into Functionality and Setup of Latest Software

    5.0
    Apr 24, 2025
    It is a user friendly software, very easy to use. There is a good helpdesk.
  • MARKETING MANAGER
    <50M USD
    Services (non-Government)
    Review Source

    Integrations shine in Product Use

    4.0
    Apr 1, 2025
    It's been mostly great, just not perfect, there are some details here and there that can still be improved, like opening the checkout options, customer accounts, and customization even more.
...
Showing Result 1-5 of 507

Recommended Gartner Research

  • Critical Capabilities for Digital Commerce
  • Magic Quadrant for Digital Commerce

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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