Overview
Product Information on Splunk IT Service Intelligence (ITSI)
Updated 13th October 2025
What is Splunk IT Service Intelligence (ITSI)?
Splunk IT Service Intelligence (ITSI) Pricing
Overall experience with Splunk IT Service Intelligence (ITSI)
SOFTWARE DEVELOPMENT MANAGER
<50M USD, SoftwareFAVORABLE
“Ease of Use and Reliable Service Responses Highlighted for Splunk Product”
i got great support from the splunk team which made it easier to support our case in choosing splunk
IT DevOps engineer lead
30B + USD, Insurance (except health)CRITICAL
“Data Stamp Adjustments Fail to Resolve Issues With Predictive Algorithm Functionality”
hard to use predictible algorithm, it does not work correctly. even if adjusting to different data stamp.
About Company
Company Description
Splunk operates in the realm of digital security and observability to facilitate safer and more resilient digital infrastructures. The company delivers a unified platform equipped with capabilities to maintain the secure operations of an organization, insulating it against potential digital disruptions.
Company Details
Company type
Public
Year Founded
2003
Head office location
San Francisco, United States
Number of employees
5001 - 10000
Annual Revenue
3B-10B USD
Website
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Splunk IT Service Intelligence (ITSI)
Deciding Factors: Splunk IT Service Intelligence (ITSI) Vs. Market Average
Performance of Splunk IT Service Intelligence (ITSI) Across Market Features
Splunk IT Service Intelligence (ITSI) Likes & Dislikes
its easy to use quick answers from service it provides real value in data management
glass tables and dashboards, machine learning algorithms, service mapping
The views in the app are service-centric and map well to the underlying infra. Event correlation and dynamic grouping is well done. Health scores with KPIs are nice OOTB features
since im not a direct user its hard for me to provide insight here
complex implemetation, false/positive alerts, role based access.
Licensing and infra costs get expensive at scale.
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Splunk IT Service Intelligence (ITSI) Reviews and Ratings
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- SOFTWARE DEVELOPMENT MANAGER<50M USDSoftwareReview Source
Ease of Use and Reliable Service Responses Highlighted for Splunk Product
i got great support from the splunk team which made it easier to support our case in choosing splunk - Software Developer50M-1B USDMediaReview Source
Health Scores and KPI Tracking in Splunk ITSI Enhance Infrastructure Monitoring
Splunk ITSI has clear root-cause, strong KPIs, and great dashboards - IT Manager<50M USDBankingReview Source
Deep Dive Utility Facilitates Correlation of KPI Metrics and Anomaly Detection
The product provides good analysis on service impact analysis to determine root cause analysis and hence the ability to reduce MTTR - Engineer50M-1B USDBankingReview Source
Efficient and Comfortable Experience Noted Despite Speed Concerns With the Product
There were really nice and educated people there who really helped me out. - SR SPLUNK ENGINEER1B-10B USDMiscellaneousReview Source
Initial Setup Is Challenging But Provides Valuable KPI Insights Over Time
i think the product is grear but there is a learning curve compared to the other splunk products. i wouldve given 5 stars otherwise
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