Overview
Product Information on SysAid
What is SysAid?
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Overall experience with SysAid
“Simple, effective and great for small IT teams. ”
“Conversational Chatbot Praised While Structural Compatibility Impedes Platform Migration”
About Company
Company Description
SysAid is a comprehensive IT Service Management platform with generative AI implemented into every element of service management. Wrapped into an intuitive UI and offering a fully conversational experience, SysAid empowers organizations to unleash their full potential for productivity. With over 5,000 customers, SysAid partners with organizations ranging from small businesses to Fortune 500 enterprises across 140 countries.
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About SysAid
Reviewer Insights for: SysAid
Performance of SysAid Across Market Features
SysAid Likes & Dislikes
It is very easy for teachers and staff to submit tickets without training. Built-in asset tracking that helps you manage Chromebooks, laptops, and classroom equipment. I also have automation rules that save me time, especially when Im handling multiple issues alone.
I like the conversational ease of the chatbot.
The ease with which the Helpdesk team adopted the new tool
Reporting tools feel a little limited unless you pay for higher tiers. The interface can look dated in some areas and some automations require extra configuration time that I didn't expect.
We wanted to be able to track better, so we decided to build a form heavy platform. To correct some of the issues with delays and reporting we were told to wait until the next big release. Spaces came out and our platform was not designed to transfer simply as we have a top panel that is not compatible and means we have a lot of individual rebuilding necessary to convert over fully.
Ticket resolution times, information related to the solution, and waiting times between interacions with the support team
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Peer Discussions
SysAid Reviews and Ratings
- Manager of IT ServicesGov't/PS/EdEducationReview Source
Simple, effective and great for small IT teams.
My overall experience has been very positive. As the only IT person at a small School, I needed something simple, reliable and not overloaded with enterprise feutures. SysAid fits well, and it has made ticketing and asset management much easier to handle on my own. - Global Information Security Manager50M-1B USDManufacturingReview Source
Comprehensive ITSM Tool Enhances Ticket Management
A very complete ITSM solution where I can manage different types of tickets - Technical Support Analyst50M-1B USDManufacturingReview Source
Effective Knowledge Base and AI Features, Drawback in Small Pasted Images
It´s a very good tool for managing tickets. They way the AI works is phenomenal, and above all - IT MANAGER50M-1B USDTravel and HospitalityReview Source
Implementation Process Handled Smoothly With Timely Launch And Quick Issue Responses
The rep, who was in charge of our implementation, ensured everything was setup in a timely manner for launch. The support team also responds quickly to any issues. - IT Supervisor, End User Support50M-1B USDManufacturingReview Source
Conversational Chatbot Praised While Structural Compatibility Impedes Platform Migration
I've heard great responses from end users for the ease of use. On the other hand, it has done a terrible job of dealing with the form population. We had trouble with accountability and development early on. After kicking up our concerns we had a team pulled together to address concerns and were able to make progress toward a resolution.