SysAid

1. Simplicity and minimalistic design of the SSP is really good for my users who are not technically inclined 2. The ability to segregate Catalog Items through groups is impressive. in most organizations not all users need to see all of the Categories (Onboarding and Offboarding) and there are tasks that certain depts do not need to see and normally these extra categories would clog their experience but with Group permissions that is a thing of the past. 3. AI tools and AI agents are extremely helpful; they can do anything from creating a user on AD to connecting with a myriad of other applications through integrations

I like the conversational ease of the chatbot.

SysAid Ai and Automation will significantly reduce the need for manual input, streamline our processes and make our workflows easier to maintain. It will enable us to deliver a more efficient and consistent customer experience.

1. Lack of native Scheduled Ticket creation. 2. Some small QOL improvements like color coding tickets based on Status or SLA breach (I have submitted a Change Request for this) 3. The AI some times gives you responses that are not available on the application (probably remnants from older versions or the Hosted version)

We wanted to be able to track better, so we decided to build a form heavy platform. To correct some of the issues with delays and reporting we were told to wait until the next big release. Spaces came out and our platform was not designed to transfer simply as we have a top panel that is not compatible and means we have a lot of individual rebuilding necessary to convert over fully.

While the platform's AI driven features are excellent for removing manual tasks and boosting efficiency, they will also remove the need for certain human inputs. This shift could create a short window for organisations to reskill staff or redeploy them to more strategic roles. It's essential that businesses plan ahead to ensure employees are supported through this transition.