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Service Information on Wipro CRM and Customer Experience Implementation Services
What is Wipro CRM and Customer Experience Implementation Services?
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Overall experience with Wipro CRM and Customer Experience Implementation Services
“valued partners”
About Company
Company Description
Wipro Limited is a technology services and consulting company that concentrates on developing innovative solutions for complex digital transformation issues. Its capabilities span from consulting, design, engineering, to operations, enabling companies to meet their strategic objectives and establish resilient, future-proof businesses. Servicing countries worldwide, part of its commitment involves ensuring success in a constantly evolving global business scene. Additionally, Wipro takes a non-discriminatory approach towards employment, making all decisions without prejudiced views on an individual's background, disability or sexual orientation.
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Reviewer Insights for: Wipro CRM and Customer Experience Implementation Services
Performance of Wipro CRM and Customer Experience Implementation Services Across Market Features
Wipro CRM and Customer Experience Implementation Services Likes & Dislikes
design approach understanding of my company ability to bring in relevant experience from other industries
- Strategic business understandiing - Good technological foundation - Great people whom we have worked with for years; though still adding new competencies and additional staff
Wipro has always been a flexible partner when working with us. The people we work with are very quick in understanding what we need and are always looking for ways to serve us even better than they already do.
They need to make investment to create bench to avoid long staffing cycle time, especially for programs that need to start and move fast
n/a
When we started working together with Wipro it took some time to find a good balanced team that had all the required competences to support us in all domains. Although this was resolved over time and now we have a highly skilled and balanced team it was an obstacle we had to overcome. Over the years we saw people come and go in the team, although this is normal especially in IT Wipro had the tendency to only share that information till the very last moment right before the person would leave. Somewhat more transparency would be better. One final thing that is worth mentioning is the communication towards our business customers. Whenever incidents are created the teams jumps on them instantly and works hard to resolve but this is not always experienced as such by the creator of the incident. Sometimes the teams forgets to communicate to the customer that they are working on the incident thus giving the impression the ticket is not picked up.
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Wipro CRM and Customer Experience Implementation Services Reviews and Ratings
- VP IT10B+ USDTransportationReview Source
valued partners
they become a strong partner in the last few months with their design led approach, coupled with technology solutions and ability to execute - Sr. Manager, Content Marketing & Strategic Projects50M-1B USDHealthcare and BiotechReview Source
Strategic partnership with great hands-on power
Good understanding of our business, the competitive landscape, the customer behaviors and the challenges that lie ahead. Great ability to challenge our internal beliefs in order to help drive customer experience forward, while still building on previous projects. Strategic approach and consultancy to everything from product design over value propositions to the marketing toolbox. Great at listening and understanding and then scoping projects in a modular way in order for the organization to implement the outcome of the design and development phase and not get stuck in too complex and long-term projects, which require more resources than available to implement. - CRM Architect50M-1B USDManufacturingReview Source
Hard working, skilled and trustworthy partner
Although Wipro is our CRM technical support team they are always ready to jump in and provide new both functional and technical ideas or innovations to improve our processes. Especially on the technical side i rate them very high on knowledge and support on latest technologies. - Application Manager1B-10B USDManufacturingReview Source
True CRM support partnership
Contractually Wipro delivers CRM support but in reality they also deliver IT architectural support, handle security and infrastructure issues, provide guidance in business process topics, deliver cloud alternative solutions. focus is on long term cooperation. delivery team is very stable and motivated. open communication. - Group Marketing Director50M-1B USDManufacturingReview Source
Happy customer for 3 years now
Go implementation, Fast response, lots of knowledge of the products and once business. Using them for 3 years and will continue to.