ClickUp

What I like most about ClickUp is how everything is centralized in one place. This removes the need to pay for multiple tools and integrations, which cuts costs and simplifies my workflow. I also really like the new AI features with the ClickUp Brain. The AI agents in ClickUp help streamline documentation, assist with editing and support project set-up by automating tasks like creating folders, statuses, tasks and subtasks.

It seems to most of the integrations and automations that we need to connect to other services we use so our software doesn't exist in a silo. Everything seems to work together quite well and despite a bit of a learning curve to get our team up to speed with how we wanted to use click up we are now using it as our project management tool and it's been working very well.

The best feature hands down for us is the workflow and scheduling. Not only does this allow greater visibility among colleagues on whos working on what, but it also helps with optics for the clients. They can see exactly whats due to be delivered and when, saving time on preparing reports and having to fish around to find out exactly what everyones been working on. As well as this weve managed to use ClickUp Forms to integrate directly into the workflow. Clients can raise issues on a form that weve set up which is designed to get the details that we need to investigate first time, and when they submit that, ClickUp Integrations ensure that those issues are properly triaged not just within ClickUp - but across all of the other systems we use in our process, linking everything together.

I've noticed recently that the platform can feel a bit glitchy and sometimes clunky, likely due to the addition of new features. While I appreciate the continuous improvements, it can it has been ruining the user experience. The interface can also feel a bit overwhelming at times because of how many features it now has. However, I do acknowledge that a lot of this can be managed through customization.

Main issue that we find is that there's no native way to be able to email task or project lists to our clients on an automated repeatable schedule. They can go out as PDF but that's not as user-friendly as an organic task list in an email would be. Additionally, there are some limitations in the task view of the dashboard which compromises how refined your view is which we had to work around because there was no native solution.

As mentioned before it has to do with the learning curve required in order to get fully up to speed with it for new users. Whilst I agree that ClickUp is much more user friendly compared to a lot of other enterprise offerings, the sheer amount of functionality offered I find can feel overwhelming for new users. As well as this weve had numerous issues where ClickUp was using an exorbitant amount of memory in the browser, with individual tabs using up to 4GB of memory. Even though lot of these issues have been alleviated with recent updates - the clunkiness and slowness continues to rear its head every now and again. Finally it would be nice to be able to disable the AI features in certain places. Sometimes they just get in the way, for example when attempting to mention users in ClickUp Task comments a lot of the time the focus jumps to the AI prompter which just feels unnecessary.