Overview
Product Information on BMC Helix Observability & AIOps
What is BMC Helix Observability & AIOps?
BMC Helix Observability & AIOps Pricing
Overall experience with BMC Helix Observability & AIOps
“BMC Shows Strengths In Data Ingestion But Faces Integration And RBAC Challenges”
“Ongoing Support and Customization Challenges in Migrating BHCO On-Premises”
About Company
Company Description
BMC Helix focuses on providing an AI-powered platform designed to support enterprise IT service and operations management. The company addresses the challenge of automating and streamlining IT processes by deploying AI agents that assist in anticipating operational needs and delivering automated solutions. This approach aims to enhance productivity within IT teams by optimizing workflows and supporting efficient ServiceOps management without manual intervention.
Company Details
Do You Manage Peer Insights at BMC Helix?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About BMC Helix Observability & AIOps
Reviewer Insights for: BMC Helix Observability & AIOps
Deciding Factors: BMC Helix Observability & AIOps Vs. Market Average
Performance of BMC Helix Observability & AIOps Across Market Features
BMC Helix Observability & AIOps Likes & Dislikes
1. The best feature is the dynamic results, that are achievable via the various source systems. 2. The ingestion systems, with some exceptions, are the most advanced in my experience. The progress on the data ingestion feom Discovery has been tremendous. 3. Broad and flexible automation options look very promising.
BMC Helix Continuous Optimization has been a robust data warehousing application suite. It handles a huge volume of data. The licensing count task has been improved over the older TSCO methods.
Helix Continuous Optimization is a great capacity management tool - it has allowed us to develop strong capacity controls across our IT estate and the latest iterations of the tool are now allowing us to simplify and automate aspects of our reporting processes.
1. The exception referenced above is the intelligent integrations component. There are issues that give concern for larger data loaus and give pause when considering long term operational requirements. 2. RBAC for the product is challenging to implement given gaps between documented roles and actual real world permissions. 3. The discovery connector, although much improved, still has some limitations that are concerning. Progress thus far on this front indicates that improvements are heading in the right direction.
The on-premises solution was not ready for our org's needs. The lengths of time for BMC to develop patches or workarounds in an on-prem setting. The lack of ease in finding info on the Knowledge Base and other documentation sites.
- Supporting documentation sometimes vague or missing important detail. - The move to the latest version of the tool has blocked Helix support from being able to directly access our instance of HCO. This makes the process of identifying and fixing issues more onerous. - Historically we felt somewhat isolated as users of the HCO tooling, however this is now improving with the introduction of regular quarterly workshops with peers in other organisations.
Top BMC Helix Observability & AIOps Alternatives
Peer Discussions
BMC Helix Observability & AIOps Reviews and Ratings
- Director of IT10B+ USDIT ServicesReview Source
BMC Shows Strengths In Data Ingestion But Faces Integration And RBAC Challenges
As with any vendor software, there are challenges. Limitations in capabilities, performance, etc. However, BMC has been an excellent partner in finding a balance with my operation in facing these challenges. The personal at BMC has been excellent, and willing partners, in understanding, and pursuing reasonable solutions to these challenges. Their agreeable, and understding stance has been - IT Manager1B-10B USDBankingReview Source
Helix Continuous Optimization - a Powerful Capacity Management tool
We have had a very constructive relationship with BMC / Helix throughout the time we've used Helix Continuous Optimization, both in terms of day-to-day support of the tool and also our longer term interactions with the account management teams. - Principal Engineer50M-1B USDTelecommunicationReview Source
Helix Discovery: Discovers so much more
Helix Discovery is incredibly easy to install, configure and get running to start investigating and understanding your system estate. The product is extremely mature with a huge amount of out-of-the-box features. Integration with BMC Helix/Remedy is native and as easy as adding server name, username and password - IT Associate10B+ USDTelecommunicationReview Source
Ongoing Support and Customization Challenges in Migrating BHCO On-Premises
The BMC team is responsive, both in addressing particular on-premises customization needs and also in ongoing support. Some things are not completely satisfying, both in terms of support answers and the need to tailor the latest BHCO application suite to an on-premises solution. We have migrated to BHCO, but with considerable timelines and ongoing needed attention. The product seemed to rolled out for mostly an SaaS 'subscriber' installation. - IT Manager50M-1B USDBankingReview Source
BMC Helix Adapts Well to Change Yet Faces Delays in Global Support
BMC Helix, has enabled us to enhance out ITSM processes. We are currently integraten with teams, MicroStrategy, Genesys, and other applications that, in synergy, drive business growth