Overview
Product Information on Algonomy Digital Experience Personalization
What is Algonomy Digital Experience Personalization?
Algonomy Digital Experience Personalization Pricing
Overall experience with Algonomy Digital Experience Personalization
“Experiencing Easy-to-Use Dashboard with Clear Analytics”
“Algonomy: Simplifying Complexity with Stellar Support”
About Company
Company Description
Algonomy, formerly known as Manthan-RichRelevance, concentrates on fostering algorithmic customer engagement to bolster digital-first approaches amongst retailers and brands. The company's primary function is to bridge the demand-supply divide through a foundation of a real-time customer data platform. This allows Algonomy to facilitate one-on-one omnichannel personalization, orchestrate customer journeys, and perform customer analytics. Though based in both San Francisco and Bangalore, it operates in over 20 countries, providing a significant international presence.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Algonomy Digital Experience Personalization
Deciding Factors: Algonomy Digital Experience Personalization Vs. Market Average
Performance of Algonomy Digital Experience Personalization Across Market Features
Algonomy Digital Experience Personalization Likes & Dislikes
Ease of use of the dashboard, clear and helpful analytics, options to expand past recommendations with other areas like email marketing and search features.
Read Full ReviewI really appreciate the help we get from our client success architect . She does a great job explaining any confusing bits and helps us set up many of our rules or tests.
Read Full Review
We've experienced issues with reccs showing in specific areas of the site but weren't able to figure out the cause
Read Full ReviewThe site itself is outdated and not user friendly. It's difficult to come to a conclusion about fixes that need to be made because of how difficult it can be to understand the meaning behind the configurations. There are many hidden steps, like making sure the publish buttons are hit after any type of edit to a rule which can often be missed, not allowing for any other step in a new rule to fire or work. It can be confusing how clicking use only this can make a rule not work because none of the configurations selected for said rules are correct but if we don't select use only these then we have the rule pretty much selecting anything it wants thus not allowing the rule to work in the way needed.
Read Full ReviewIt can sometimes be complex to get the full understanding, these kind of systems have a rather high learning curve.
Read Full ReviewTop Algonomy Digital Experience Personalization Alternatives
Peer Discussions
Algonomy Digital Experience Personalization Reviews and Ratings
- Operations Associate50M-1B USDRetailReview Source
Algonomy: Simplifying Complexity with Stellar Support
Overall, I feel algonomy from a user standpoint is not very user friendly. The help we have received from representative has been incredibly helpful but I feel as though every time we try to set up something new there is something we are missing or it changes from the previous time we set up a similar rule. The site itself is also quite confusing to navigate and understand. - Product Manager1B-10B USDRetailReview Source
Experiencing Easy-to-Use Dashboard with Clear Analytics
Appreciate the insight and recommendations on how we can use the platform further. Great call-outs and action items received in monthly syncs. - Integration Manager50M-1B USDRetailReview Source
Optimal Utilization of Algonomy Omnichannel Personalization Functionality
The vendor is continuously updating us with functionality and also proactively suggesting how we can use the product in a more optimal way or utilizing more functionality. - Group Product Manager50M-1B USDManufacturingReview Source
Not sure we would go with with Algonomy if we had to do it all over again.
The level of service has gotten better within the past year. We had some major issues where the entire system wasn't firing off but the company didn't realize it, nor did they have any checks and balances to indicate something was terribly wrong. When that happened our executive director got in touch with someone high up and raised some major concerns. We ended up with weekly calls with a client success architect to make sure things were running smoothly and to help us with some additional setup. When tickets are submitted they take a long time to resolve, this definitely needs some attention. When we identify a bug that is causing us to lose sales or keep us from setting up some rules, the development team should act much quicker on resolving the issue. - Senior Product Manager50M-1B USDConsumer GoodsReview Source
Excellent portfolio of funtionalities and incredible team.
I've been using the recommendations engine of Algonomy since I started at this company over 3 years ago. Been very please with all the functionalities available and I'm very grateful for the expertise of the team. We've been able to implement multiple improvements accross different pages types with a measurable positive impact. The whole team is extremely knowladgeable and support very quick to answer.