Overview
Product Information on Cisco Unified Contact Center Hosted (Legacy)
What is Cisco Unified Contact Center Hosted (Legacy)?
Cisco Unified Contact Center Hosted (Legacy) Pricing
Overall experience with Cisco Unified Contact Center Hosted (Legacy)
“Good product - not fast enough in catching up with changes”
“Implementation was smooth, though no plan was proposed to extend to other business areas.”
About Company
Company Description
Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.
Company Details
Do You Manage Peer Insights at Cisco Systems?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Cisco Unified Contact Center Hosted (Legacy)
Performance of Cisco Unified Contact Center Hosted (Legacy) Across Market Features
Cisco Unified Contact Center Hosted (Legacy) Likes & Dislikes
Matured product. Knowledgeable workforce. like I mentioned earlier, it takes a bit longer to meet the changing demands.
The product was a state-of-the-art solution.
Working speed, performance, useability.
Not much. Technical evaluation had a minor issue like mentioned earlier. one specific component did not failover and we had to live with that issue. it did not affect much.
Vendor failed to provide options to further the capability to other business areas.
voice mail, conference call.
Top Cisco Unified Contact Center Hosted (Legacy) Alternatives
Peer Discussions
Cisco Unified Contact Center Hosted (Legacy) Reviews and Ratings
- Enterprise Architect10B+ USDBankingReview Source
Good product - not fast enough in catching up with changes
we have CISCO UCCE. Engaging the manufacturer and their partners to setup the product is very good. one specific experience of building a failover, we learnt a specific component within the suite appears incompatible to a replication in a secondary dataset. besides that the experience is wonderful. However, like any other large corporation the company takes time to respond to changes. takes longer to get updates. - Head of medical IT department50M-1B USDHealthcare and BiotechReview Source
Reliable and efficient solution for bussiness. Implementation wasn't fast. Support is good
Nice performance of processing of incoming calls. Good support. No so convenient work with voice mail. - System Support and Operations Executive50M-1B USDBankingReview Source
Implementation was easy but IVR enhancement needs
it is fully central management capabilities. Most of the best Ip Telephony and Call Center Agent management product. - STAGov't/PS/EdTransportationReview Source
Good contact center solution for enterpise
Cisco contact center is a good enterprise solution. Our company has used for more than 10 years. I would say it is suitable for enterprise company who required security and stable. - Network Engineer50M-1B USDHealthcare and BiotechReview Source
Great for call center operations.
Overall a robust system. We have our operators and call center staff on this system. Makes reporting and monitoring simple and easy.