Overview
Product Information on Docusign CLM
What is Docusign CLM?
Docusign CLM Pricing
Overall experience with Docusign CLM
“Docusign CLM delivers exceptional value when organizations pair it with thoughtful, human-centered processes”
“Centralised Contract Management Streamlines Workflows But Presents Integration Challenges”
About Company
Company Description
Docusign is a trusted platform that focuses on streamlining and automating agreement processes for organizations. Its main business is to facilitate efficiency and convenience in the way contracts and documents are handled, thus solving issues with manual or paper-based methods. Its key offerings include eSignature, a tool allowing electronic signing from virtually any location and any device, and regardless of the time.
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Docusign CLM
Reviewer Insights for: Docusign CLM
Deciding Factors: Docusign CLM Vs. Market Average
Performance of Docusign CLM Across Market Features
Docusign CLM Likes & Dislikes
Docusign CLM fills a meaningful market gap by providing a structured, reliable way to track documents through a full review and approval lifecycle. The interface feels modern, friendly, and easy to work with, and the platform includes many indispensable capabilities, for example - collaborative commenting, real-time editing within Microsoft files, and customizable task notification emails. It's easy to envision how an organization can move its processes out of email and optimize workflows using this platform.
It streamlines the workflows and centralises the contract management
1) New functionality is released before we even know we need it 2) The Customer Success team 3) That the platform can support almost anything my user base needs/wants, even if it wasn't designed with those use cases in mind 4) The system allows for easy updating and retrofitting of Workflows.
1. The platform's perceived simplicity can lead to underestimating the time and effort required to achieve the desired outcome. Because Docusign CLM presents as a clean, intuitive, COTS-style solution, it's easy for organizations and implementation partners to assume it can be deployed quickly with minimal effort. In reality, the platform is highly capable, flexible, and configurable and achieving the expected experience often requires more time, discovery, and customization than initially anticipated. This gap between perception and what is actually needed can result in initial implementations that don't fully align with how the organization envisioned the system would work. 2. Achieving a successful implementation requires thoughtful process work, which is not always emphasized by solution providers. Successful adoption of CLM depends on thoroughly understanding and refining the underlying processes before configuration begins. This requires a human-centered design approach and meaningful UX involvement to assess current workflows, streamline them, and clarify how they interact with surrounding systems and adjacent processes. Solution providers often focus on implementing CLM based on the requirements given to them, but without dedicated time spent clarifying and strengthening the underlying process, it's difficult to achieve the most effective outcome, which can ultimately limit usability and long-term adoption. 3. Core platform usage data is not easily accessible in a consolidated format. It would be helpful if key administrative and usage data, such as license utilization and envelope activity, were easier to access in the platform. We obtain this information through the Docusign customer success team, who have been a great support.
It has a learning curve and initially the integration can be complex, sometimes it loads up very slowly as well.
1) The Search is clunky 2) There doesn't seem to be a set of DocuSign Best Design Practices that is used by all CLM developers whether from DS or their Preferred Partners. 3) The help knowledge database/support page is difficult to search and find help 4) Reporting is in spreadsheets and these do not make for a very helpful Dashboard.
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Peer Discussions
Docusign CLM Reviews and Ratings
- PartnerGov't/PS/EdGovernmentReview Source
Docusign CLM delivers exceptional value when organizations pair it with thoughtful, human-centered processes
Overall, my experience has been very positive. As a solutions partner, Docusign has been consistently responsive and committed to supporting our work. While there are natural complexities that come with product and integration work, the team has shown accountability, collaboration, and a genuine interest in mutual success. From a platform perspective, Docusign CLM has proven to be one of the most intuitive solutions we evaluated for document approval routing. We've implemented it for our client, and it has been exceptionally received. Adoption is progressing well, reflecting both the platform's ease of use and the shift away from previously fragmented, email-driven processes toward a more consistent and structured workflow. The platform is effectively addressing the inefficiencies it was selected to solve and supporting a more streamlined approval experience. - PROJECT MANAGER, LEGAL OPS1B-10B USDManufacturingReview Source
DocuSign wins again!
We implemented DocuSign CLM soon after SpringCM was acquired. It was the best of the small group of competitors. The costs were higher, but the product and support team continue to deliver and cost became a smaller and smaller factor in our decision to renew. DS CLM is robust, fairly easy to use, and dependable, creating trust in the application within our user base. The support team that comes with the DS CLM implementation has made all the difference and has been key to our continued success. Additionally, as DocuSign acquires new technology, they improve it and deliver it to their customers in a consistent high quality manner. Having used DS CLM for nearly 6 years, I still believe we made the best choice. - VP, ENTERPRISE APPLICATIONS50M-1B USDIT ServicesReview Source
DocuSign CLM is The CLM You Have Been Looking For
DocuSign has been a main partner of ours for years & one that I've been able to trust and grow with. - Director of Commercial Operations1B-10B USDHealthcare and BiotechReview Source
DocuSign Simplifies Contracting Processes But Faces Challenges With CLM Redlining
DocuSign have been great, patient partners and have been flexible in working with us. - Legal and Compliance Associate10B+ USDIT ServicesReview Source
Ease of Use Praised, While Search Accuracy and Security Setup Raise Concerns
Our client success team is committed to our success. From selection, to implementation, to day-to-day usage the entire team is readily available and if necessary, issues are escalated and resolved in a timely manner.