Overview
Product Information on Freshdesk Omni
Updated 13th October 2025
What is Freshdesk Omni?
Freshdesk Omni Pricing
Overall experience with Freshdesk Omni
Head of Customer Service and Support
<50M USD, Travel and HospitalityFAVORABLE
“Early Adopters Value Freshworks Responsiveness and Growth, Desire Advanced AI Tools”
We have been Freshworks users for 8/9 years, very early adopters. I like the growth and the new features and modules that have been launched , team has grown as well and still remain as responsive
Head of Customer Service
<50M USD, BankingCRITICAL
“Best Intentions Behind Product Marred by Intermittent Account Management Issues”
The account management was intermittent. Everyone seemed to have the best intentions buy the unstableness really showed in our takeup and eagerness to use the products
About Company
Company Description
Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates globally.
Company Details
Company type
Public
Year Founded
2010
Head office location
San Mateo, United States
Number of employees
5001 - 10000
Annual Revenue
500M-1B USD
Website
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Freshdesk Omni
Reviewer Insights for: Freshdesk Omni
Performance of Freshdesk Omni Across Market Features
Freshdesk Omni Likes & Dislikes
Recently launched AI capabilities especially summary feature has been very useful , would want more capabilities
Read Full ReviewIt's pretty straight forward. Some of the automations works well and allow flexibility.
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Contacts does not allow bulk deletion, and there is a lack of Google integration. It would be helpful to allow Google integration.
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Freshdesk Omni Reviews and Ratings
Last 12 Months
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- Head of Customer Service and Support<50M USDTravel and HospitalityReview Source
Early Adopters Value Freshworks Responsiveness and Growth, Desire Advanced AI Tools
We have been Freshworks users for 8/9 years, very early adopters. I like the growth and the new features and modules that have been launched , team has grown as well and still remain as responsive - Manager of IT ServicesGov't/PS/EdEducationReview Source
Automation Provides Flexibility but Integration With Google Remains Unavailable
The system is working well for our current needs. The integration between platforms seems to be limited. The contacts part does not allow bulk deletion, so when cleaning up former students, it doesn't allow that. Also when our school site name changes, it doesn't allow that, and it causes error in our reports. - CRM Administrator50M-1B USDTransportationReview Source
FreshDesk Omni Simplifies Multi-Channel Ticket Handling With Reliable Communication Tools
FreshDesk Omni is extremely handy in dealing with tickets from all sources. It explicitly states the method of ticket creation (phone, text, email etc.) and makes it very easy to communicate with the requester - Manager, Customer Service and Support<50M USDSoftwareReview Source
Effortless Usability and Responsive Support Contrasted by Unintuitive Report System
I love how easy it is to use except that the reports are still a little clunky - IT ManagerGov't/PS/EdGovernmentReview Source
Fresh-works leading customer service in digital transformation.
This product helped transform customer service for our internal and external customers.
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