Overview
Product Information on Microsoft Dynamics 365 Customer Insights
What is Microsoft Dynamics 365 Customer Insights?
Microsoft Dynamics 365 Customer Insights Pricing
Overall experience with Microsoft Dynamics 365 Customer Insights
“Detailed Analytics Dashboards Enable Personalized Decision Making for Customer Insights”
“Navigation Complexity and understanding the dynamics universe first!”
About Company
Company Description
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Microsoft Dynamics 365 Customer Insights
Reviewer Insights for: Microsoft Dynamics 365 Customer Insights
Deciding Factors: Microsoft Dynamics 365 Customer Insights Vs. Market Average
Performance of Microsoft Dynamics 365 Customer Insights Across Market Features
Microsoft Dynamics 365 Customer Insights Likes & Dislikes
I really like the Journey feature that helps get to know your customers faster, engage with them and even establish new connections. The seamless connection with the Microsoft tools we already use makes the process flow easier and faster. Copilot addition is super helpful in finding faster what you are looking for. Overall, very happy with the product.
Read Full ReviewMany possibilities are also an advantage. So there is a lot positive also. We see many future values in aligning Customer Service and Sales, as well as clean data will give is a lot of possobilities with GenAI and CoPilot Studio, which will maybe replace configuration.
Read Full ReviewI like that we can create custom dashboards and visaula reports that meet specific business needs. Another thing I would say is that it works smoothly with Power BI, Azure, and Teams, and it provides near-realtime tracking of customer interactions and campaigns.
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At first, it is not easy to learn all the features. It takes some time to do it, sometimes the visualization process is slower depending on the complexity and the amount of data processed.
Read Full ReviewUser-friendliness is not good. It could be more intuitive. Difficult to get help from the system itself. To many choices and pitfalls to get in to. It's easy to do things wrong.
Read Full ReviewThe setup is complex, and I believe it requires technical expertise to properly connect and unify data sources. Another thing I would say is that its high cost pricing can be steep for small and medium-sized businesses, and sometimes the performance lags with large data sets, making processing slow.
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Peer Discussions
Microsoft Dynamics 365 Customer Insights Reviews and Ratings
- DRILLING SOLUTIONS ENGINEER50M-1B USDEnergy and UtilitiesReview Source
Detailed Analytics Dashboards Enable Personalized Decision Making for Customer Insights
I am impressed by how easy it is to get insights for customers and the multitude of ideas to personalize the approach for future decision making. All in one, you have analytics dashboards and very detailed information. - PROJECT LEAD<50M USDServices (non-Government)Review Source
Integration With Power BI and Azure Effective, Yet High Cost Limits Accessibility
I've been using Microsoft Dynamics 365 customer insights to analyze and unify customer data across various touchpoints, and it's been a game changer for understanding customer behavior and improving personalization. - ACCOUNT EXECUTIVE1B-10B USDInsurance (except health)Review Source
Turning data into connection: A powerful, people centered platform that helps you understand and serve smarter
It's been both empowering and eye-opening. It's given me more of a deeper understanding of customer behavior, allowing me to connect data points -about relationships, preferences and opportunities to serve people better. - CUSTOMER SUPPORT REPRESENTATIVE50M-1B USDServices (non-Government)Review Source
Comprehensive Customer Data Insights but Potential Lag with Large Databases
Microsoft Dynamics 365 Customer Insights provides me with a complete picture of customer data in a single place. I can create specific segments which I can use for targeted marketing. Real-time data helps me make decisions more accurately. - DATA ANALYSTGov't/PS/EdEducationReview Source
Free Trial Highlights Capabilities While Pricing Remains a Notable Barrier
Consolidates data from many different systems, however the pricing is pretty steep. You have a 30 day free trial before making any commitments which really gives you an idea of the capabilities it has.