Eloqua provides a strong, enterprise level marketing function, but it comes with a very steep learning curve. As a first time marketing automation platform it can be pretty intimidating, but once you understand the setup, the features are extensive.

The technical team is fantastic. The customer success team has shown a significant decline over the last few years. We are a large account and with the constant re-org that occurs, we've lost the "white gloves" we have had for the last 12 years and have seen engagement only to "buy this, or that, or upgrade to this" but consistent unresponsiveness to our daily needs. The tool it'self works well for our needs but the CSM experience will result in us looking for alternative vendors before our next renewal period.