Salesforce Experience Cloud

bySalesforce
in
4.3
Market Presence: Digital Experience Platforms, Social Software in the Workplace

Overview

Product Information on Salesforce Experience Cloud

Updated 13th October 2025

What is Salesforce Experience Cloud?

Salesforce Experience Cloud is a software designed to facilitate the creation and management of digital experiences for various audiences, including customers, partners, and employees. The software enables organizations to build branded portals, forums, and websites that integrate with core business data and processes. Experience Cloud provides tools for content management, collaboration, and personalization, aiming to streamline communication and engagement across different groups. The software offers features such as community management, access control, analytics, and integration with Salesforce’s suite of customer relationship management solutions. By leveraging these capabilities, organizations can address business needs related to customer support, partner enablement, and self-service, while maintaining secure access to relevant information and resources.

Overall experience with Salesforce Experience Cloud

Senior Cloud Engineer
50M - 250M USD, Transportation
FAVORABLE

“Excellent key webpages interaction tracking and conversion optimization tool”

5.0
Apr 17, 2025
Its genuinely insightful to be able to see what visitors are scrolling past and its our primary source of reporting for behavior on key webpages.
ECOMMERCE MANAGER
50M - 250M USD, Manufacturing
CRITICAL

“Powerful tool but with extremely limited customization capabilities”

3.0
Jun 21, 2023
Poweful tool but personalization capabilities are extremely limited

About Company

Company Description

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

Company Details

Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Salesforce Experience Cloud
Deciding Factors: Salesforce Experience Cloud Vs. Market Average
Performance of Salesforce Experience Cloud Across Market Features

Salesforce Experience Cloud Likes & Dislikes

Top Salesforce Experience Cloud Alternatives

1. Adobe Experience Manager
4.4
(512 Ratings)
2. Progress Sitefinity
4.4
(275 Ratings)
3. Liferay Digital Experience Platform
4.5
(219 Ratings)
View All Alternatives

Peer Discussions

Salesforce Experience Cloud Reviews and Ratings

Showing data for 190 ratings and reviews for Digital Experience Platforms market. View all 350 ratings and reviews across markets for a complete picture.

4.3

(190 Ratings)

Rating Distribution

5 Star
45%
4 Star
47%
3 Star
8%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.4

Service & Support

4.4

Product Capabilities

4.5

Last 12 Months
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  • Senior Cloud Engineer
    50M-1B USD
    Transportation
    Review Source

    Excellent key webpages interaction tracking and conversion optimization tool

    5.0
    Apr 17, 2025
    Its genuinely insightful to be able to see what visitors are scrolling past and its our primary source of reporting for behavior on key webpages.
  • Finance Associate
    1B-10B USD
    Software
    Review Source

    Reliable System with User-Friendly Interface: Insights and Challenges

    4.0
    Dec 25, 2024
    System reliable and easy interface to use. One issue it allows users to input bad data which results in issues later in the pipeline.
  • UX DESIGNER
    <50M USD
    IT Services
    Review Source

    Get business data into the hands of partners and users, but note OOTB limitations.

    4.0
    Jun 30, 2023
    Salesforce Experience Cloud (Digital Experiences) is the most direct way to extend the functionality of our Salesforce CRM into an external end user-facing experience. The product is built with that purpose in mind, and is set up for Salesforce administrators to implement relatively easily. Like the Salesforce core platform, additional custom features can be built by a development team. Unfortunately, as a pure website builder, anyone that uses consumer-level drag-and-drop builders will be disappointed by the built-in design capabilities.
  • PROJECT MANAGER
    50M-1B USD
    Telecommunication
    Review Source

    Personalized Customer Engagement with Customization Challenges.

    5.0
    Jun 27, 2023
    My overall experience with Salesforce Experience Cloud has been highly positive. It has proven to be a valuable tool for enhancing customer engagement and streamlining collaboration within our organization.
  • MARKETING MANAGER
    <50M USD
    Manufacturing
    Review Source

    A Powerful Digital Experience Platform

    5.0
    Jun 2, 2023
    Overall, Salesforce Experience Cloud is a comprehensive and feature-rich digital experience platform that empowers businesses to create personalized and engaging experiences for their customers, partners, and employees. However, organizations should carefully consider their specific needs, resources, and budget constraints before committing to the platform.
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Showing Result 1-5 of 197

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