Overview
Product Information on SAP Commerce Cloud
What is SAP Commerce Cloud?
SAP Commerce Cloud Pricing
Overall experience with SAP Commerce Cloud
“Assortment Logic and Assisted Sales Manager Enhance SAP Commerce Cloud Experience”
“eCommerce at SAP Shows Limited Focus on Non Top Tier Customer Needs”
About Company
Company Description
SAP was founded in 1972 and is headquartered in Walldorf, Germany. The company employs over 105,000 people globally and develops software solutions for enterprise resource planning (ERP) and related business functions. SAP’s early products, SAP R/2 and SAP R/3, were widely adopted for managing core business processes. Its current ERP platform, SAP S/4HANA, uses in-memory computing to support data-intensive operations and integrates capabilities such as artificial intelligence and machine learning. SAP offers a portfolio of software applications that support various business functions across industries. These applications are designed to operate on a unified digital platform. As of 2025, SAP reports over 230 million cloud users and provides more than 100 solutions. The company’s offerings are used by organizations to manage finance, human resources, procurement, supply chain, and other operational areas.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About SAP Commerce Cloud
Reviewer Insights for: SAP Commerce Cloud
Performance of SAP Commerce Cloud Across Market Features
SAP Commerce Cloud Likes & Dislikes
We are using the assortment logic which makes it possible to tailor each customers portfolio in an easy way. We like the assisted sales manager which helps our sales team to work in a transparent way with our customer Since we are using SAP as our ERP, it also comes with a lot of OOTB integrations towards our existing landscape
Read Full ReviewGood cloud offering with stable operations. Customizable where needed. Community exchanges. SAP trying to be more flexible and more composable.
Read Full ReviewRobust case and contact management capabilities. Seamless integration with SAP CDC and CPI, ensuring consistent consumer data. Reliable performance with minimal disruption in production environments.
Read Full Review
A bit poor when it comes to maintaining product prices in an easy way directly in the application/backoffice
Read Full ReviewSAP Commerce is not fully integrated with SAP internal solutions like S4 and CPQ. Needed storefront migration is way too costly. Best practices sharing is not really there. Something like the well-architected framework that other vendors are having would be nice.
Read Full ReviewCustomization often requires technical intervention rather than simple configuration. Analytics could be more user-friendly for non-technical business users.
Read Full ReviewTop SAP Commerce Cloud Alternatives
Peer Discussions
SAP Commerce Cloud Reviews and Ratings
- IT MANAGER50M-1B USDTelecommunicationReview Source
Assortment Logic and Assisted Sales Manager Enhance SAP Commerce Cloud Experience
SAP Commerce Cloud is a very good product for us from 2 dimensions. It comes with a long list of good features/capabilities which suits our business and when the out of the box solution is not supporting our needs it is allowing the possibility to enhance/customize it in an easy way - DIRECTOR OF CUSTOMER SERVICE AND SUPPORT10B+ USDConsumer GoodsReview Source
Stable Performance and Reliable Consumer Interaction Defined by SAP C4C CRM Platform
As the Head of Support responsible for our B2C applications, I value SAP C4C as a stable and reliable CRM platform that supports our global consumer interaction process. It has proven effective in managing large volumes of service requests and maintaining a consistent consumer experience across regions. - Director IT Products Digital Commerce1B-10B USDConsumer GoodsReview Source
eCommerce framework product that supports a composable architecture
Exhaustive framework that allows for highly customized scenarios, but also requires a certain skills and resources to operate and further develop it. - Software Development Manager50M-1B USDManufacturingReview Source
Solid eCommerce Solution
Implementation was straight forward. Support from SAP is fast and professional - IT Manager<50M USDRetailReview Source
Centralized Unique Support and Up To Date Systems with SAP Commerce Cloud
We have worked with SAP team during the project phase and go live process. They were very helpful throughout the process. We had a successful transition and generally we haven't experienced any major problems with the system since then.