Overview
Product Information on SAP Sales Cloud
What is SAP Sales Cloud?
SAP Sales Cloud Pricing
Overall experience with SAP Sales Cloud
“Predictable data, cleaner pipelines”
“Standardized Processes Prioritized Over Flexibility and Accessibility in Workflow Design”
About Company
Company Description
SAP was founded in 1972 and is headquartered in Walldorf, Germany. The company employs over 105,000 people globally and develops software solutions for enterprise resource planning (ERP) and related business functions. SAP’s early products, SAP R/2 and SAP R/3, were widely adopted for managing core business processes. Its current ERP platform, SAP S/4HANA, uses in-memory computing to support data-intensive operations and integrates capabilities such as artificial intelligence and machine learning. SAP offers a portfolio of software applications that support various business functions across industries. These applications are designed to operate on a unified digital platform. As of 2025, SAP reports over 230 million cloud users and provides more than 100 solutions. The company’s offerings are used by organizations to manage finance, human resources, procurement, supply chain, and other operational areas.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About SAP Sales Cloud
Reviewer Insights for: SAP Sales Cloud
Deciding Factors: SAP Sales Cloud Vs. Market Average
Performance of SAP Sales Cloud Across Market Features
SAP Sales Cloud Likes & Dislikes
Stable, well-types APIs for test orchestration. The OData endpoints make it easy to seed Accounts/Contacts/Opportunities, push stage changes and assert server-side rules. $filter, $expand and upserts keep my setup/teardown tight, so CI jobs are deterministic instead of flaky. Key user tools that don't break tests. Adding a custom field(KUT) to Opportunities shows up in metadata and forms without me wiring five different layers. My page-object locators stay stable, and the same field flows into exports and APIs, less glue code, fewer surprises.
Read Full ReviewSAP Sales Cloud offers good access for a sales employee to their own content and to collaboration opportunities with colleagues. All objects are delivered with My xxx views which focus the user on objects they are most likely to want to interact with, reducing search times and visual noise. When following preset processes, users are quickly onboarded and have access to a lot of connected content. The solution provides good support for users with low to moderate technical abilities.
Read Full ReviewIn general, the exchange is very open, and the service continues to maintain a high standard. The response in critical cases is particularly good, ensuring a high level of reliability.
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Bulk jobs can be slow/noisy. Large Data Workbench imports occasionally queue, and error messages aren't as pinpointed as I'd like when a transform fails. Versioning feels half-in, half-out. KUT/config changes aren't reviewed like code, diff and PR-style approvals are clunky to simulate.
Read Full ReviewProcess deviations are not well supported. Processes that fall outside of traditional sales pipeline management require some creative thinking during initial setup and implementation. Quote management is not optimised within the solution; an additional tool is required (at additional cost) for robust quote management, and for any quote management that involves variant configuration. The license model is confusing, and certain functionality is only available as part of add-on packages which are separately licensed.
Read Full ReviewCustomer are faced with big challenges in follow up the unclearly structured product strategy of buying, building and depreciating and at the same time no cost-side takeovers.
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Peer Discussions
SAP Sales Cloud Reviews and Ratings
- BUSINESS INTELLIGENCE ARCHITECT50M-1B USDManufacturingReview Source
Standardized Processes Prioritized Over Flexibility and Accessibility in Workflow Design
Interactions and workflows are geared very much for pre-assumed standard processes. Often a danger of focusing on technical implementation over human enablement: deviations from predetermined process flows require third-party support and/or workarounds which can prevent future development. UI delivery is rarely optimised for quick understanding and efficient working; even 'modern' UI designs require the user to parse a lot of similar-looking visual content which cannot be modified. Solutions are often not suitable for users with accessibility needs. - Software Developer50M-1B USDEnergy and UtilitiesReview Source
Predictable data, cleaner pipelines
Deterministic E2E data setup. A pipeline step seeds Accounts -> Opportunities -> Quotes, applies discounts, triggers approval and asserts stage transitions via API. Our "green path" went from ~40-50 min and flaky to ~18-22 min and repeatable. Shift-left validation of sales rules. I can codify discount caps, territory assignments and visibility rules in tests that run per PR. Bad config is caught before it lands in a sales rep's hands. Less UI brittleness, more signal. Because fields and layouts are modeled centrally, my selectors change less often. Failures now point to logic/regression issues rather than "element not found" noise. - CRM Manager50M-1B USDManufacturingReview Source
High Service Standards Offset by Lack of Community Involvement and Clarity
The experience has been in general very good, but could be improved, especially in terms of adapting to feedback. Far too often, the company doesn't engage with the customer community, but instead tries to influence customer expectations rather than the product. 'Topics like "Keep your core clean" don't resonate well, and many open topics and issues remain unsolved for a very long time, and the company works on topics that seem difficult to understand why this has priority. - Customer Service & Support Associate50M-1B USDIT ServicesReview Source
SAP Sales Cloud Integration Delivers Real-Time Data and Unified Customer Journey
Overall, SAP cloud offers a powerful and integrated sales solution that enhances visibility and efficiency across the customer journey. Its seamless connection with the SAP ecosystem ensures data consistency and smarter decision making. The platform delivers a scalable, customizable, and future-ready foundation for modern sales orgnization - Business Development Associate<50M USDSoftwareReview Source
Centralized Client Management Benefits Offset by Limited Educational Resources
My experience using this software was really useful specially with the fact was really easy for me tracking my clients and with AI get recommendations to improve with them.