Overview
Product Information on ServiceDesk Plus
Updated 13th October 2025
What is ServiceDesk Plus?
ServiceDesk Plus Pricing
Overall experience with ServiceDesk Plus
It Services Associate
50M - 250M USD, BankingFAVORABLE
“Centralización y Métricas Mejoran la Resolución de Problemas Técnicos en la Institución”
El uso de esta plataforma ha permitido establecer un contacto excelente con el personal de la institución, permitiendo al equipo de IT brindar un buen servicio a los colaboradores al momento que presentan algun problema o suceso con sus equipos o cualquier sistema utilizado, permitiendo la eficiencia del negocio.
IT
<50M USD, IT ServicesCRITICAL
“ServiceDesk Plus Offers Comprehensive Features With Steep Learning Curve After Updates”
ServiceDesk Plus overall works well. But nothing more I can add. Typical software for helpdesk.
About Company
Company Description
As the enterprise IT management division of Zoho Corp., ManageEngine empowers you to take control of your IT, from your security, networks, and servers to your applications, service desk, Active Directory, desktops, and mobile devices.
Company Details
Year Founded
2002
Head office location
Del Valle, United States
Number of employees
5001 - 10000
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About ServiceDesk Plus
Reviewer Insights for: ServiceDesk Plus
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ServiceDesk Plus Likes & Dislikes
Lo que mas destaco de esta herramienta es que mejora los tiempos de solucionar algun problema presentado para algun usuario en la institución, ya que todo se encuentra centralizado para el area de Soporte Tecnico. Además destaco la funcion de medicion de metricas, asi permite evaluar a los técnicos del área y mejorar procesos internos.
Read Full ReviewThis is a very comprehensive helpdesk tool that allows for invertory and problem logging
Read Full Review
No veo problemas en la funcionalidad de este servicio, lo que puedo mencionar es que la interfaz puede verse para el usuario un poco simple o anticuada, pero esto no afecta en los resultados de la plaforma, solamente es de forma visual.
Read Full ReviewWhile ManageEngine ServiceDesk Plus delivers great value, the user interface feels dated and can be unintuitive for the new users. Navigation through some modules like assets or CMDB requires more clicks than necessary. Also mobile app features are limited especially for technicians on the move
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- It Services Associate50M-1B USDBankingReview Source
Centralización y Métricas Mejoran la Resolución de Problemas Técnicos en la Institución
El uso de esta plataforma ha permitido establecer un contacto excelente con el personal de la institución, permitiendo al equipo de IT brindar un buen servicio a los colaboradores al momento que presentan algun problema o suceso con sus equipos o cualquier sistema utilizado, permitiendo la eficiencia del negocio. - Desktop Support Technician 250M-1B USDSoftwareReview Source
Robust and cos effective ITSM Platform with room for UI modernization
It is superb tool to use as it has all the functionality that is needed for ticketing, triaging, AI features for Chat bots and many more - Customer Service & Support Associate50M-1B USDBankingReview Source
Efficient Service Desk Platform Hampered by Outdated Interface and Support Delays
Easy to implement and use, highly customizable, and manages all aspects of IT service management in one place. Occasional issues with support and advanced reporting, but overall a reliable ticketing solution - It Services Associate50M-1B USDBankingReview Source
Comunicación ágil gracias a integración con correos pese a velocidad inconsistente
Mi experiencia ha sido positiva en general, el sistema es fácil de usar y permite gestionar los tickets de manera ordenada, la interfaz es intuitiva y las notificaciones ayudan a dar seguimiento oportuno. - IT MANAGER<50M USDServices (non-Government)Review Source
Effective IT Helpdesk Solution With Smooth Setup and Customizable Enterprise Features
The platform on initial glance seems quite huge and spread out. Once we take time to look into the featues in detail we appreciate the depth and breadth of the components in Service Desk Plus. This meets our requirements regarding Helpdesk, asset management, problem management etc. There were a couple of features that we were looking into that is currently missing (like Gatepass management).
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