Overview
Product Information on Simplify360
Updated 13th October 2025
What is Simplify360?
Simplify360 Pricing
Overall experience with Simplify360
ACCOUNT MANAGER
50M - 250M USD, MediaFAVORABLE
“One of the great tools for ORM, Social Listening and Customer Service”
Overall experience was great, now comes with AI integration
Executive Analytics
<50M USD, MediaCRITICAL
“A Year's Experience with Simplify: Analyzing Response Management”
Overall i have used simplify for more than a year for response management as weel for social analytics, the inegration as well as service support is good
About Company
Company Description
Simplify360 is a pioneering Digital Customer Experience Platform. The company aims to enhance digital customer experiences and generate valuable insights from data and analytics. Using an advanced AI-driven conversation cloud, digital media command center, and real-time dashboards, it equips users with an improved control over their digital presence. While sitting in India and the US, its product has a global presence, effortlessly reaching over 100 countries.
Company Details
Company type
Private
Year Founded
2012
Head office location
Bengaluru, India
Number of employees
51 - 200
Website
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- Executive Analytics<50M USDMediaReview Source
A Year's Experience with Simplify: Analyzing Response Management
Overall i have used simplify for more than a year for response management as weel for social analytics, the inegration as well as service support is good - ACCOUNT MANAGER50M-1B USDMediaReview Source
One of the great tools for ORM, Social Listening and Customer Service
Overall experience was great, now comes with AI integration - Team Lead50M-1B USDIT ServicesReview Source
One stop solution for Test Management and Automation - Simplify360
Simplify 360's QA tool which is helps our QA team to use the tool for multi purpose such as Automation tool, Test management tool and Test tracking tool. This has helped in resolving multiple problems with a one stop solution by Simplify QA. - Operations Director50M-1B USDBankingReview Source
Simplify360 Is Simply Amazing
With Simplify360, we can easily measure and analyze social interactions and make them monetizable. It is very easy to extract data and convert to excel format with Simplify360. It gives us actionable insights from multiple streams of conversation platforms. We are also able to perform profile comparison to improve our customer retention activities - Assistant Manager1B-10B USDTransportationReview Source
Easy to implement tool, but need few more analytics/features to make it complete product
Our product requirement was to get visibility on social media mentions for the brand/response time/issue categories/improvement on user experience. We tried using different tools and our search ended with integrating the social support on Simplify360. Its been a journey of 3+ years with them and the early tool implementation was pretty smooth. From there on we had gone through multiple changes on tool layout, new features to make it more user-friendly. We started getting visibility on total social media mentions, sentiment details, tracking our first response % and improving it from no data to 100% as per defined SLA, visibility on agent level data and productivity, integrating different social media profiles for different geographies. There are few roadblocks when it came to adding new social media channels (Instagram, LinkedIn, Appstore reviews) due to non-availability of API.
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