Overview
Product Information on Smarsh Enterprise Platform
Updated 13th October 2025
What is Smarsh Enterprise Platform?
Smarsh Enterprise Platform Pricing
Overall experience with Smarsh Enterprise Platform
Directeur
250M - 500M USD, Insurance (except health)FAVORABLE
“My Experience With Smarsh Enterprise Platform - Secure and Reliable ”
The tool makes archiving communication from all our channels easy thus keeping communication data secure. In addition, conducting search, discovery and retrieval of communication data is always easy and this comes in handy when conducting audit trails. It ability to store conversations in its original form is what makes it attractive for business use.
Infrastructure Engineer
500M - 1B USD, Insurance (except health)CRITICAL
“Product Great! Support Needs Help”
The Smarsh Professional archive is great and definitely one of the best in the industry! It's simple for the users that need to review electronic communication. Reviewing is the favorite function of individuals, and the way the data is presented and workflow makes review much easier.
The integrations for different sources are typically easy to enable. The native capture makes review easy.
The operations and IT areas need help and improvement including changes to their model. The Customer Success Managers are frequently unhelpful and are constantly being changed. The operations and IT areas appear to be very separate and do not work together. Technical changes have been made, which are not communicated to the operations first line support where incorrect answers can be given. The IT area appears to not make many changes or improvements to the platform. When those changes are done, many appear to not be fully tested and some defects and bugs have been found by us, the consumer.
About Company
Company Description
Smarsh assists organizations in identifying potential risks in their communication data, hence preventing fines or any negative publicity. The company provides solutions that enable customers to capture, retain, and monitor digital communication across various channels. Primarily, Smarsh serves regulated organizations of different scales by flagging regulatory and reputational risks. Its portfolio includes cloud-native applications explicitly designed for digital communications governance and archiving. The company caters to a wide array of industries globally.
Company Details
Company type
Private
Year Founded
2001
Head office location
Portland, United States
Number of employees
1001 - 5000
Website
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- Directeur50M-1B USDInsurance (except health)Review Source
My Experience With Smarsh Enterprise Platform - Secure and Reliable
The tool makes archiving communication from all our channels easy thus keeping communication data secure. In addition, conducting search, discovery and retrieval of communication data is always easy and this comes in handy when conducting audit trails. It ability to store conversations in its original form is what makes it attractive for business use. - Delivery Manager<50M USDServices (non-Government)Review Source
Strict Regulation Handling Praised but Invoice Clarity and Cost Viewed Negatively
Overall experience with Samrush has been positive. Platform is reliable and requires minimal day to day maintenance. works well for compliance but expensive & complex. - IT Manager10B+ USDBankingReview Source
Smarsh is one of the top archive & regulatory vendors.
Outstanding for regulatory archive, surveillance, eDiscovery, response and customer-focus. - Engineer50M-1B USDBankingReview Source
Excellent Support Services and Rapid Response Times Highlighted
Excellent support services and rapid response times. Clear and articulate instructions on how to solve queries - Communications Associate50M-1B USDBankingReview Source
Dedicated Support Engineers Enhance Customer Experience
Quick Support Very professional product quality is good for Monitoring and Surveillance
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