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Logo of Smarsh Enterprise Platform

Smarsh Enterprise Platform

bySmarsh
in
4.6
Market Presence: Digital Communications Governance and Archiving Solutions, E-Discovery Solutions

Overview

Product Information on Smarsh Enterprise Platform

Updated 13th October 2025

What is Smarsh Enterprise Platform?

Smarsh Enterprise Platform is a software designed to help organizations capture, archive, and manage electronic communications across multiple channels such as email, instant messaging, social media, and mobile communications. The software enables organizations to retain and retrieve communications data to address compliance, legal discovery, and policy monitoring requirements. It provides tools for archiving, search, supervision, and reporting, allowing businesses to efficiently manage large volumes of data and support regulatory obligations. The software also offers integration capabilities with various communication sources and applications, supporting scalability and security for enterprise environments. Smarsh Enterprise Platform is used to facilitate oversight and operational management of digital communications in regulated industries.

Smarsh Enterprise Platform Pricing

The Smarsh Enterprise Platform software offers a pricing model that is typically based on factors such as the number of users, volume of data retained, and the types of communication channels being archived. The software may provide tiered subscription plans, with options for add-ons or integrations depending on organizational requirements. Pricing details are usually determined through direct consultation by the provider, with quotes tailored to meet client needs and compliance requirements.

Overall experience with Smarsh Enterprise Platform

Directeur
250M - 500M USD, Insurance (except health)
FAVORABLE

“My Experience With Smarsh Enterprise Platform - Secure and Reliable ”

5.0
May 28, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Infrastructure Engineer
500M - 1B USD, Insurance (except health)
CRITICAL

“Product Great! Support Needs Help”

3.0
Feb 27, 2020
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 15th August 2024

Smarsh assists organizations in identifying potential risks in their communication data, hence preventing fines or any negative publicity. The company provides solutions that enable customers to capture, retain, and monitor digital communication across various channels. Primarily, Smarsh serves regulated organizations of different scales by flagging regulatory and reputational risks. Its portfolio includes cloud-native applications explicitly designed for digital communications governance and archiving. The company caters to a wide array of industries globally.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2001
Head office location
Portland, United States
Number of employees
1001 - 5000
Website
http://www.smarsh.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Smarsh Enterprise Platform Reviews and Ratings

4.6

(67 Ratings)

Rating Distribution

5 Star
58%
4 Star
37%
3 Star
4%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Directeur
    50M-1B USD
    Insurance (except health)
    Review Source

    My Experience With Smarsh Enterprise Platform - Secure and Reliable

    5.0
    May 28, 2026
    The tool makes archiving communication from all our channels easy thus keeping communication data secure. In addition, conducting search, discovery and retrieval of communication data is always easy and this comes in handy when conducting audit trails. It ability to store conversations in its original form is what makes it attractive for business use.
  • Directeur
    50M-1B USD
    Insurance (except health)
    Review Source

    My Experience With Smarsh Enterprise Platform - Secure and Reliable

    5.0
    May 28, 2026
    The tool makes archiving communication from all our channels easy thus keeping communication data secure. In addition, conducting search, discovery and retrieval of communication data is always easy and this comes in handy when conducting audit trails. It ability to store conversations in its original form is what makes it attractive for business use.
  • Read All 66 Reviews

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Recommended Gartner Insights

  • Critical Capabilities for Digital Communications Governance and Archiving Solutions
  • Magic Quadrant for Digital Communications Governance and Archiving Solutions
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Reviewer Insights for: Smarsh Enterprise Platform
Deciding Factors: Smarsh Enterprise Platform Vs. Market Average
Performance of Smarsh Enterprise Platform Across Market Features

Smarsh Enterprise Platform Likes & Dislikes

Like

I like that archiving conversations is easy - it can handle up to 100 channels. Searching and retrieving conversation data is easy. I like the AI powered monitoring of archived data. It comes with reliable eDiscovery capabilities and the solution is easy to scale too.

Like

I like that archiving conversations is easy - it can handle up to 100 channels. Searching and retrieving conversation data is easy. I like the AI powered monitoring of archived data. It comes with reliable eDiscovery capabilities and the solution is easy to scale too.

Like

I like that archiving conversations is easy - it can handle up to 100 channels. Searching and retrieving conversation data is easy. I like the AI powered monitoring of archived data. It comes with reliable eDiscovery capabilities and the solution is easy to scale too.

Dislike

There are many integration options with different communication sources that make sure the communication is captured and archived. Generally the supervision piece is missed. Some of these communication options are architected in a way that makes sure the supervision policies run on the content. Companies have to make changes to processes in order for supervision to apply.

Dislike

There are many integration options with different communication sources that make sure the communication is captured and archived. Generally the supervision piece is missed. Some of these communication options are architected in a way that makes sure the supervision policies run on the content. Companies have to make changes to processes in order for supervision to apply.

Dislike

There are many integration options with different communication sources that make sure the communication is captured and archived. Generally the supervision piece is missed. Some of these communication options are architected in a way that makes sure the supervision policies run on the content. Companies have to make changes to processes in order for supervision to apply.