This is a very powerful enterprise grade social platform that highly enhances issue resolution, community engagement and social listening processes. It has supported data driven engagement methods, ensured the maintenance of relations with community and mostly improved the response efficiency. Therefore, this peoduct has enhanced our team and firm interactions with the community members and other stakeholders.

We have been a Sprinklr customer for 10 years and have witnessed many changes throughout the years. We received stellar customer service and had a wonderful experience for a significant portion of our time with them. However, once they went public everything seemed to go downhill. I am willing to attribute some of this to our own internal changes we were experiencing. Sprinklr is no longer as reliable as it has been in the past. A fair amount of our issues had to do with just how old and bloated our environment was after so many years. As new features and optimizations were added, many of the previous rules and workflows we had built to serve our needs became obsolete or would negatively interact with newer, updated features. At multiple points, I tried to enlist the assistance of Product Specialists and our account reps, but Sprinklr continued to gut these services and I wasn't able to get assistance in updating our systems to work smoothly. I do think a larger company with more dedicated internal resources would have a much better experience with Sprinklr. I know they are currently trying to improve their customer experience, and I hope they succeed.