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  3. Sprinklr Social
Logo of Sprinklr Social

Sprinklr Social

bySprinklr
in Social Marketing Management (Transitioning to Social Media Management and Listening)
4.0

Overview

Product Information on Sprinklr Social

Updated 11th November 2025

What is Sprinklr Social?

Sprinklr Social is a software designed to facilitate social media management across multiple platforms for enterprises. The software enables users to create, schedule, and publish content, monitor engagement, and analyze social media performance at scale. It offers features for customer interaction, sentiment analysis, and automated reporting to help organizations understand audience behavior and optimize communication strategies. By centralizing control of social media channels, the software aims to address business challenges such as brand consistency, audience engagement, and data-driven decision making in digital marketing and customer service operations.

Sprinklr Social Pricing

Sprinklr Social software offers a subscription-based pricing model, where fees are typically determined by the number of users, social media accounts managed, and level of functionality required. The software provides multiple plans, with costs varying according to selected modules and usage volume. Custom enterprise pricing options are available for organizations with larger or specialized requirements.

Overall experience with Sprinklr Social

It Support Associate
500M - 1B USD, Services (non-Government)
FAVORABLE

“Robust Social Engagement with Sprinklr Social Enterprise-Level Abilities ”

5.0
Feb 3, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
It Services Associate
50M - 250M USD, Services (non-Government)
CRITICAL

“Sprinklr Social Offers Seamless Coordination While Presenting Learning Curve Challenges”

3.0
Mar 9, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 7th December 2023

Sprinklr is an enterprise that aims to unify different teams to improve customer satisfaction. Established in 2009, the company initially observed that fragmented software solutions were disrupting the customer experience and stifling growth. To address this, Sprinklr developed a single-code architecture platform to eliminate internal organizational silos. The company has now evolved into a prominent organization delivering a Unified Customer Experience Management platform. This system utilizes Sprinklr AI+ to assist teams across customer service and marketing departments in engaging with and enhancing customer experiences across all modern channels. Sprinklr, while based in New York City, operates in 25 countries, across 24 time zones, and serves numerous notable enterprises.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2009
Head office location
New York, United States
Number of employees
1001 - 5000
Website
https://www.sprinklr.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Sprinklr Social Reviews and Ratings

4.0

(149 Ratings)

Rating Distribution

5 Star
40%
4 Star
45%
3 Star
13%
2 Star
2%
1 Star
0%
Why ratings and reviews count differ?
  • It Support Associate
    50M-1B USD
    Services (non-Government)
    Review Source

    Robust Social Engagement with Sprinklr Social Enterprise-Level Abilities

    5.0
    Feb 3, 2026
    This is a very powerful enterprise grade social platform that highly enhances issue resolution, community engagement and social listening processes. It has supported data driven engagement methods, ensured the maintenance of relations with community and mostly improved the response efficiency. Therefore, this peoduct has enhanced our team and firm interactions with the community members and other stakeholders.
  • It Support Associate
    50M-1B USD
    Services (non-Government)
    Review Source

    Robust Social Engagement with Sprinklr Social Enterprise-Level Abilities

    5.0
    Feb 3, 2026
    This is a very powerful enterprise grade social platform that highly enhances issue resolution, community engagement and social listening processes. It has supported data driven engagement methods, ensured the maintenance of relations with community and mostly improved the response efficiency. Therefore, this peoduct has enhanced our team and firm interactions with the community members and other stakeholders.
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Recommended Gartner Insights

  • Market Guide for Social Marketing Management (Transitioning to Social Media Management and Listening)
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Reviewer Insights for: Sprinklr Social
Deciding Factors: Sprinklr Social Vs. Market Average
Performance of Sprinklr Social Across Market Features

Sprinklr Social Likes & Dislikes

Like

It centralizes different social channels in a single dashboard and this makes it easier to monitor how the community interacts, track engagement performance and respond to public questions effectively. Its analytical and reporting tools provide me with unmatched insights into my audience sentiments and this helps to improve our community outreach methods while measuring our engagement success. Its advanced workflow management and automation features enable the assigning of community issues to the right team, maintaining quick response time and streamlining of ticket routing.

Like

It centralizes different social channels in a single dashboard and this makes it easier to monitor how the community interacts, track engagement performance and respond to public questions effectively. Its analytical and reporting tools provide me with unmatched insights into my audience sentiments and this helps to improve our community outreach methods while measuring our engagement success. Its advanced workflow management and automation features enable the assigning of community issues to the right team, maintaining quick response time and streamlining of ticket routing.

Like

It centralizes different social channels in a single dashboard and this makes it easier to monitor how the community interacts, track engagement performance and respond to public questions effectively. Its analytical and reporting tools provide me with unmatched insights into my audience sentiments and this helps to improve our community outreach methods while measuring our engagement success. Its advanced workflow management and automation features enable the assigning of community issues to the right team, maintaining quick response time and streamlining of ticket routing.

Dislike

The platform can feel a bit complex at first, with so many features that require some patience to master.

Dislike

The platform can feel a bit complex at first, with so many features that require some patience to master.

Dislike

The platform can feel a bit complex at first, with so many features that require some patience to master.