Overview
Product Information on Sprinklr Social
Updated 11th November 2025
What is Sprinklr Social?
Sprinklr Social Pricing
Overall experience with Sprinklr Social
It Support Associate
500M - 1B USD, Services (non-Government)FAVORABLE
“Robust Social Engagement with Sprinklr Social Enterprise-Level Abilities ”
This is a very powerful enterprise grade social platform that highly enhances issue resolution, community engagement and social listening processes. It has supported data driven engagement methods, ensured the maintenance of relations with community and mostly improved the response efficiency. Therefore, this peoduct has enhanced our team and firm interactions with the community members and other stakeholders.
SOCIAL MEDIA MANAGER
10B - 30B USD, HardwareCRITICAL
“Sprinklr Backend Complexity and Lack of Support Hinder Small Teams”
We have been a Sprinklr customer for 10 years and have witnessed many changes throughout the years. We received stellar customer service and had a wonderful experience for a significant portion of our time with them. However, once they went public everything seemed to go downhill. I am willing to attribute some of this to our own internal changes we were experiencing. Sprinklr is no longer as reliable as it has been in the past. A fair amount of our issues had to do with just how old and bloated our environment was after so many years. As new features and optimizations were added, many of the previous rules and workflows we had built to serve our needs became obsolete or would negatively interact with newer, updated features. At multiple points, I tried to enlist the assistance of Product Specialists and our account reps, but Sprinklr continued to gut these services and I wasn't able to get assistance in updating our systems to work smoothly. I do think a larger company with more dedicated internal resources would have a much better experience with Sprinklr. I know they are currently trying to improve their customer experience, and I hope they succeed.
About Company
Company Description
Sprinklr is an enterprise that aims to unify different teams to improve customer satisfaction. Established in 2009, the company initially observed that fragmented software solutions were disrupting the customer experience and stifling growth. To address this, Sprinklr developed a single-code architecture platform to eliminate internal organizational silos. The company has now evolved into a prominent organization delivering a Unified Customer Experience Management platform. This system utilizes Sprinklr AI+ to assist teams across customer service and marketing departments in engaging with and enhancing customer experiences across all modern channels. Sprinklr, while based in New York City, operates in 25 countries, across 24 time zones, and serves numerous notable enterprises.
Company Details
Company type
Public
Year Founded
2009
Head office location
New York, United States
Number of employees
1001 - 5000
Website
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- SOCIAL MEDIA MANAGER10B+ USDHardwareReview Source
Sprinklr Backend Complexity and Lack of Support Hinder Small Teams
We have been a Sprinklr customer for 10 years and have witnessed many changes throughout the years. We received stellar customer service and had a wonderful experience for a significant portion of our time with them. However, once they went public everything seemed to go downhill. I am willing to attribute some of this to our own internal changes we were experiencing. Sprinklr is no longer as reliable as it has been in the past. A fair amount of our issues had to do with just how old and bloated our environment was after so many years. As new features and optimizations were added, many of the previous rules and workflows we had built to serve our needs became obsolete or would negatively interact with newer, updated features. At multiple points, I tried to enlist the assistance of Product Specialists and our account reps, but Sprinklr continued to gut these services and I wasn't able to get assistance in updating our systems to work smoothly. I do think a larger company with more dedicated internal resources would have a much better experience with Sprinklr. I know they are currently trying to improve their customer experience, and I hope they succeed. - It Support Associate50M-1B USDServices (non-Government)Review Source
Robust Social Engagement with Sprinklr Social Enterprise-Level Abilities
This is a very powerful enterprise grade social platform that highly enhances issue resolution, community engagement and social listening processes. It has supported data driven engagement methods, ensured the maintenance of relations with community and mostly improved the response efficiency. Therefore, this peoduct has enhanced our team and firm interactions with the community members and other stakeholders. - Marketing AssociateGov't/PS/EdGovernmentReview Source
Improved Customer Support Restores Satisfaction With Sprinklr After Renewal
Since renewing our contract, I've been really happy with Sprinklr. At the end of our previous contract, I was losing faith in the product due to customer service being lacking, but since the renewal and I shared my problems, they have done a lot to bring everything back up to standard service wise and I'm very happy at this point. - COMMUNICATIONS MANAGER50M-1B USDHardwareReview Source
Platform Offers Simple Access But Lacks Comprehensive Regional Data Tools
In general, it is a good, and friendly user experience using the platform. - It Programming Manager1B-10B USDIT ServicesReview Source
Brand Voice Consistency Achieved Amid Complex Feature Offerings in Sprinklr Social
I can confidently say that working with Sprinklr Social is a delightful experience because it makes multi-platform management easy and ensures consistency in our brand voice.
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