Overview
Product Information on Stonly
What is Stonly?
Stonly Pricing
Overall experience with Stonly
“Stonly Simplifies Guided Experiences”
About Company
Company Description
Stonly is the modern knowledge platform for customer service. Drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Using Stonly, your company's critical knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate with tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes: Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more.
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Stonly Likes & Dislikes
I appreciate how intuitive and flexible Stonly is for building guided, step-by-step esperience without requiring any engineering support. The interface makes complex workflows easy to use and implement, and analytics were insightful to help us find blind spots in our documentation.
Easy to use. Easy to set up Interface with Zendesk Help Center
A fantastic support service, very responsive and helpful
The biggest challenge I faced when implementing Stonly was that it can feel rigid at times when trying to create more advanced or customized experiences. Some design elements and layout options are limited, which can make it difficult to match brand guidelines at times.
Nothing to be honest
some bugs exist
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Stonly Reviews and Ratings
- MANAGER, CUSTOMER SERVICE AND SUPPORT<50M USDSoftwareReview Source
Stonly Simplifies Guided Experiences
Great experience! I was the initial driver at my previous role to have Stonly replace our current support center and system, and from Sales to Implementation it was very positive. - SERVICE DESK TECHNICIAN1B-10B USDManufacturingReview Source
Simple Setup Facilitates Decision Tree Creation for Agents and End Users
Really easy to use and set up You can create decision tree very easily for end users or agents - CUSTOMER SUCCESS MANAGER<50M USDConstructionReview Source
Great no-code tool !
Very practical and easy to use tool with a very responsive support service. - Senior Software Architect1B-10B USDManufacturingReview Source
Great tool to create reliable tooltips to facilitate immediate UI updates visualization
It makes it easy to quickly create product tours and walkthroughs which has been greatly helpful to my fast-paced team that ships new product features constantly. - Senior Cloud Engineer1B-10B USDManufacturingReview Source
Straightforward to implement and use to add effective tooltips and in-app disclaimers
It was one of the most seamless integrations I have experienced and the no-code builder made the task of designing tours much more intuitive than I anticipated.