Name: Stonly
Rating: 4.8 (92 reviews)

Overview

Product Information on Stonly

Updated 13th October 2025

What is Stonly?

Stonly is a software designed to facilitate interactive guides, onboarding solutions, and knowledge management for businesses. The software enables organizations to create step-by-step tutorials, FAQs, and support documentation that can be embedded within websites, applications, and support channels. Stonly allows customization of content, integration with customer support platforms, and the delivery of targeted guides based on user behavior. The software supports features such as decision trees, multimedia elements, and analytics to optimize user engagement and self-service effectiveness. It addresses common business challenges related to customer support efficiency, reducing manual assistance, and improving user understanding of products or services.

Overall experience with Stonly

MANAGER, CUSTOMER SERVICE AND SUPPORT

<50M USD, Software

FAVORABLE

“Stonly Simplifies Guided Experiences”

4.0

Nov 14, 2025

Great experience! I was the initial driver at my previous role to have Stonly replace our current support center and system, and from Sales to Implementation it was very positive.

There are no reviews in this category.

CRITICAL

About Company

Company Description

Stonly is the modern knowledge platform for customer service. Drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Using Stonly, your company's critical knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate with tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes: Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more.

Company Details

Company type

Private

Year Founded

2018

Head office location

Paris, France

Number of employees

51 - 200

Website

https://stonly.com

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Stonly Likes & Dislikes

I appreciate how intuitive and flexible Stonly is for building guided, step-by-step esperience without requiring any engineering support. The interface makes complex workflows easy to use and implement, and analytics were insightful to help us find blind spots in our documentation.

A fantastic support service, very responsive and helpful

Easy to use. Easy to set up Interface with Zendesk Help Center

The biggest challenge I faced when implementing Stonly was that it can feel rigid at times when trying to create more advanced or customized experiences. Some design elements and layout options are limited, which can make it difficult to match brand guidelines at times.

some bugs exist

Nothing to be honest

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<50M USD

Software

Review Source

Stonly Simplifies Guided Experiences

CUSTOMER SUCCESS MANAGER

Construction

Great no-code tool !

Nov 17, 2025

Very practical and easy to use tool with a very responsive support service.

SERVICE DESK TECHNICIAN

1B-10B USD

Manufacturing

Simple Setup Facilitates Decision Tree Creation for Agents and End Users

5.0

Oct 27, 2025

Really easy to use and set up You can create decision tree very easily for end users or agents

Senior Software Architect

Great tool to create reliable tooltips to facilitate immediate UI updates visualization

Mar 27, 2025

It makes it easy to quickly create product tours and walkthroughs which has been greatly helpful to my fast-paced team that ships new product features constantly.

Senior Cloud Engineer

Straightforward to implement and use to add effective tooltips and in-app disclaimers

Mar 4, 2025

It was one of the most seamless integrations I have experienced and the no-code builder made the task of designing tours much more intuitive than I anticipated.

Overview

Product Information on Stonly

What is Stonly?

Stonly Pricing

Overall experience with Stonly

“Stonly Simplifies Guided Experiences”