• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. storm CONTACT
Logo of storm CONTACT

storm CONTACT

byContent Guru
in
4.8
Market Presence: Contact Center as a Service, Contact Center Workforce Engagement Management (Transitioning to Contact Center as a Service & Contact Center Workforce Management Solutions)

Overview

Product Information on storm CONTACT

Updated 16th October 2025

What is storm CONTACT?

Content Guru is a global provider of enterprise-grade cloud Customer Experiences (CX) and AI provision. Content Guru’s storm platform supports mission-critical CX for the organizations globally in the public and private sectors. storm is trusted by blue-light services, delivering high reliability, scalability and functionality. Through brain, AI services provide automated and human-assist capabilities to bolster CX performance before, during and after an interaction.

storm CONTACT Pricing

Content Guru prices via one-off fees (e.g. professional services) and monthly license fees (either named or concurrent). It also charges for service usage, such as connections into 3rd-party systems, access points and AI tokens. It has a core set of products. E.g. it offers an omni-channel bundle, incl. voice and digital solutions in a single license, along with recording. It also provides full a la carte pricing for customers that want it, such as large enterprises with complex requirements.

Overall experience with storm CONTACT

DIRECTOR OF OPERATIONS
<50M USD, Energy and Utilities
FAVORABLE

“Exceptional stability and smooth onboarding, with outstanding ongoing support”

5.0
Jun 19, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Manager, Customer Service and Support
<50M USD, Banking
CRITICAL

“STORM review ”

3.0
Jan 5, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top storm CONTACT Alternatives

Logo of Genesys Cloud CX
1. Genesys Cloud CX
4.6
(1036 Ratings)
Logo of Five9 Intelligent CX Platform
2. Five9 Intelligent CX Platform
4.5
(869 Ratings)
Logo of Amazon Connect
3. Amazon Connect
4.5
(854 Ratings)
View All Alternatives

About Company

Company Description

Updated 25th July 2024

Through its CCaaS solution, storm, Content Guru supports enterprise-scale customers; from federal government to global insurers. It has offices and availability zones across the Americas, AsiaPac and EMEA, allowing service in over 150 countries. It helps organizations improve their Customer Experience through areas such as digital channel shift, intelligent automation, customer data platforms and digital customers.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2005
Head office location
Bracknell, United Kingdom
Number of employees
201 - 500
Website
http://www.contentguru.com

Do You Manage Peer Insights at Content Guru?

Access Vendor Portal to update and manage your profile.

Peer Discussions

storm CONTACT Reviews and Ratings

4.8

(247 Ratings)

Rating Distribution

5 Star
70%
4 Star
25%
3 Star
5%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • DIRECTOR OF OPERATIONS
    <50M USD
    Energy and Utilities
    Review Source

    Exceptional stability and smooth onboarding, with outstanding ongoing support

    5.0
    Jun 19, 2026
    The STORM platform from Content Guru is the most stable CCaaS solution I have used in the past 10 years. Our agents love how easy it is to use and IT loves how simple it is to manage. My IT team raves about how user-friendly the experience is for managing the call flow. As an operations leader, I love how easy it is to gain insights through their reports and dashboards. CG prioritizes stability while driving their products forward with constant improvement. They are open to feedback and implement positive changes rapidly to support all of their users.
  • DIRECTOR OF OPERATIONS
    <50M USD
    Energy and Utilities
    Review Source

    Exceptional stability and smooth onboarding, with outstanding ongoing support

    5.0
    Jun 19, 2026
    The STORM platform from Content Guru is the most stable CCaaS solution I have used in the past 10 years. Our agents love how easy it is to use and IT loves how simple it is to manage. My IT team raves about how user-friendly the experience is for managing the call flow. As an operations leader, I love how easy it is to gain insights through their reports and dashboards. CG prioritizes stability while driving their products forward with constant improvement. They are open to feedback and implement positive changes rapidly to support all of their users.
  • Read All 247 Reviews

    Get unlimited access to verified peer reviews and insights

    Read unlimited Gartner-vetted product reviews
    View and share valuable product insights
    Download full product profiles
    Review products you use today

Recommended Gartner Insights

  • Critical Capabilities for Contact Center as a Service
  • Magic Quadrant for Contact Center as a Service
Powered by Google TranslateThis service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

User Sentiment About storm CONTACT
Reviewer Insights for: storm CONTACT
Deciding Factors: storm CONTACT Vs. Market Average
Performance of storm CONTACT Across Market Features

storm CONTACT Likes & Dislikes

Like

The Content Guru Team places high value on platform stability. Uptime is paramount in our business and so is a working phone system. The implementation team was incredible! reps are true professionals who helped navigate the implementation process expeditiously. This was the smoothest phone system transition I have ever experienced. Support before, during, and since implementation has been outstanding with daily and weekly calls initially, and now monthly calls to ensure we are getting the most out of the STORM system. Their system upgrade and change management process is great. They fully vet and QA developments before implementing system changes. We get notified when they plan to implement changes and upgrades to the system and are given a window for the work to take place with impact expectations. Full disclosure, these notifications are often multiple times a week because they are constantly improving the system. I have really noticed a passion to implement new capabilities into the platform while insuring ease of integration with various third party tools. At the end of the day, I can confidently say that STORM is the most stable CCaaS solution I have ever used. Since they are on a private cloud, the buck stops with them.

Like

The Content Guru Team places high value on platform stability. Uptime is paramount in our business and so is a working phone system. The implementation team was incredible! reps are true professionals who helped navigate the implementation process expeditiously. This was the smoothest phone system transition I have ever experienced. Support before, during, and since implementation has been outstanding with daily and weekly calls initially, and now monthly calls to ensure we are getting the most out of the STORM system. Their system upgrade and change management process is great. They fully vet and QA developments before implementing system changes. We get notified when they plan to implement changes and upgrades to the system and are given a window for the work to take place with impact expectations. Full disclosure, these notifications are often multiple times a week because they are constantly improving the system. I have really noticed a passion to implement new capabilities into the platform while insuring ease of integration with various third party tools. At the end of the day, I can confidently say that STORM is the most stable CCaaS solution I have ever used. Since they are on a private cloud, the buck stops with them.

Like

The Content Guru Team places high value on platform stability. Uptime is paramount in our business and so is a working phone system. The implementation team was incredible! reps are true professionals who helped navigate the implementation process expeditiously. This was the smoothest phone system transition I have ever experienced. Support before, during, and since implementation has been outstanding with daily and weekly calls initially, and now monthly calls to ensure we are getting the most out of the STORM system. Their system upgrade and change management process is great. They fully vet and QA developments before implementing system changes. We get notified when they plan to implement changes and upgrades to the system and are given a window for the work to take place with impact expectations. Full disclosure, these notifications are often multiple times a week because they are constantly improving the system. I have really noticed a passion to implement new capabilities into the platform while insuring ease of integration with various third party tools. At the end of the day, I can confidently say that STORM is the most stable CCaaS solution I have ever used. Since they are on a private cloud, the buck stops with them.

Dislike

some delay in response to queries and minimal real time support- this would assist fixing issues/troubleshooting rather than providing examples that then becomes unable to replicate

Dislike

some delay in response to queries and minimal real time support- this would assist fixing issues/troubleshooting rather than providing examples that then becomes unable to replicate

Dislike

some delay in response to queries and minimal real time support- this would assist fixing issues/troubleshooting rather than providing examples that then becomes unable to replicate