TeamViewer DEX

We have come to rely on the TeamViewer DEX platform on a daily basis. It helps us to not only find the information that we need in a timely manner, but to also take corrective actions to make sure our environment stays updated and safe.

1E/Teamviewer Dex has provided us an automation platform to identify and fix issues across the globe. In cases where further analysis is required post issues identification, the ability to craft log collection for any specific item is key to the resolution process.

The vendor service is stellar. we never feel left out. over the course of years they’ve also trained us to be self sufficient only asking for help when we are out of ideas. response time is quick, we always feel cherrished. as for the product. i have been using 1e/tachyon for over five years. i am confident in saying i have understood its capabilities and value it provides. i have built many self sufficient policies overseeing our 120k machine estate, i have build toast driven notification interactive campaigns, i have saved proxy settings from a failed intune config deployement, build a driver deployment campaign……i have a portfolio of over 50 policies. each special of its own and each seeving a purpose. it is not only about autonomous policies but also adhoc instructions. a swiss knife for ops to have direct and instant touch wirh remote machine wirhou having to ask for elevation. the only limit is that the agent runs locally. so reaching out to services or cloud is not possible withou providing credentials. but that is the design of things. i rarely find situations i cannot solve with 1e / tachyon. also, coding in scale is a breeze so you can basically deploy solutions wirhin minutes.

One of the best recently introduced packs of solutions for enterprises or large organizations with a wide network of environments - helps manage your IT issues effectively and rapidly, the key features this suite holds are real-time visibility on device performance, automated troubleshooting and a great dashboard of insights into the digital work environment - helping out both IT departments and the end-users. Lets you be in total control of what is happening with your devices across the whole business.

The 1E / TeamViewer Platform which we operate via their SaaS offering. The platform is robust, offering capabilities that cover a broad range of our operational requirements including endpoint troubleshooting, application monitoring, device performance / stability and software asset management and reclaim. Many are best of breed and the remainder are very good, making the entire suite a product that allows us to manage our diverse fleet of devices with a tool that is powerful yet flexible.