Overview
Product Information on USU Knowledge Management Software
What is USU Knowledge Management Software?
USU Knowledge Management Software Pricing
Overall experience with USU Knowledge Management Software
“Efficient Content Management Platform Offers Stability and Responsive Support Team”
“Outdated Design and Slow Performance Limit Efficiency in Multinational Environments”
About Company
Company Description
USU is a provider of software and services for IT and customer service management and empowers companies to meet the demands of today’s digital world. Global companies use the solutions to cut costs, drive agility, and reduce risk — with smarter services, streamlined workflows, and improved collaboration. With over 40 years of experience and locations worldwide, the USU team helps customers move into the future.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: USU Knowledge Management Software
Performance of USU Knowledge Management Software Across Market Features
USU Knowledge Management Software Likes & Dislikes
What I like most is how easy it is to create, organise and update content. The best part of USU is its powerful search and well structured content organisation. I appreciate the reliability of the platform and the responsive support team.
That I am able to customize it in a certain way.
- Support features for editors and system administrators - Clear focus on industry trends and their implementation - Easy to use and implement - Variety of modules to enhance the standard software to suit the needs of the companies knowledge management strategy
What I dislike most is the initial learning curve for new creators.
It is very slow and old fashioned. Overall it's not state of the art and I miss up to date features and functions. We are a multi-language company with different markets. It's not possible to share the same information quickly across all countries without a lot of time and effort.
- Technical debt in terms of specific hard coded features
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Peer Discussions
USU Knowledge Management Software Reviews and Ratings
- Customer Service & Support Associate50M-1B USDRetailReview Source
Outdated Design and Slow Performance Limit Efficiency in Multinational Environments
Unfortunately, my experience is only average because we are working with a very old version. It has a very oldfashioned design ad very long loading times. Still I am satisfied cause we have only this tool to store and share our knowledge and I can adjust and provide our content in a sufficient way. - TEAM LEAD-IT50M-1B USDIT ServicesReview Source
Efficient Content Management Platform Offers Stability and Responsive Support Team
My overall experience with USU has been excellent.The platform is stable, easy to use and well organised.It helps our team to work more efficiently.There is a slight learning curve for beginners but once trained it makes their life easy. - GLOBAL KNOWLEDGE MANAGER1B-10B USDManufacturingReview Source
Knowledge Management Solution Adapts To Growth And Industry Paradigm Shifts / Evolution
A very powerful Knowledge Management Solution that provides the necessary features as well as complexity to support a growing global company with more than 15.000 users. - Service Manager<50M USDManufacturingReview Source
Outstanding Support and Customization Capabilities Make It Worth by far the Legacy UI
Although I have worked with other Knowledge Management products in the past, this product has demonstrated functionalities far beyond competitors, as well as a the service provided. We have a really deep customization and this product fulfills all our needs. - Quality ManagerGov't/PS/EdEducationReview Source
Helpful Tool, but Outdated Design and Complexity Challenge Effective Use of its Features
USU is a useful tool, I do however find it not that user friendly and also not very intuitive, a lot of functions you simply have to know or read about, otherwise you will not know or understand them (especially when creating knowledge entries). The design itself also is a little outdated and not that modern, which makes the overall experience not above average for me.