USU is a provider of software and services for IT and customer service management and empowers companies to meet the demands of today’s digital world. Global companies use the solutions to cut costs, drive agility, and reduce risk — with smarter services, streamlined workflows, and improved collaboration. With over 40 years of experience and locations worldwide, the USU team helps customers move into the future.
Do You Manage Peer Insights at USU?
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What I like most is how easy it is to create, organise and update content. The best part of USU is its powerful search and well structured content organisation. I appreciate the reliability of the platform and the responsive support team.
That I am able to customize it in a certain way.
Easy to use, for agents and authors. Lot of possibilities when it comes to documents creation, the quizz tool is great !
What I dislike most is the initial learning curve for new creators.
It is very slow and old fashioned. Overall it's not state of the art and I miss up to date features and functions. We are a multi-language company with different markets. It's not possible to share the same information quickly across all countries without a lot of time and effort.
Because of the version we use (launched in 2017 and not upgraded since), the tool is a bit outdated and not very user friendly. I hope we'll upgrade in the next few months.