Overview
Product Information on USU Knowledge Management Software
Updated 13th October 2025
What is USU Knowledge Management Software?
USU Knowledge Management Software Pricing
Overall experience with USU Knowledge Management Software
TEAM LEAD-IT
50M - 250M USD, IT ServicesFAVORABLE
“Efficient Content Management Platform Offers Stability and Responsive Support Team”
My overall experience with USU has been excellent.The platform is stable, easy to use and well organised.It helps our team to work more efficiently.There is a slight learning curve for beginners but once trained it makes their life easy.
Customer Service & Support Associate
500M - 1B USD, RetailCRITICAL
“Outdated Design and Slow Performance Limit Efficiency in Multinational Environments”
Unfortunately, my experience is only average because we are working with a very old version. It has a very oldfashioned design ad very long loading times. Still I am satisfied cause we have only this tool to store and share our knowledge and I can adjust and provide our content in a sufficient way.
About Company
Company Description
USU is a provider of software and services for IT and customer service management and empowers companies to meet the demands of today’s digital world. Global companies use the solutions to cut costs, drive agility, and reduce risk — with smarter services, streamlined workflows, and improved collaboration. With over 40 years of experience and locations worldwide, the USU team helps customers move into the future.
Company Details
Company type
Public
Year Founded
1977
Head office location
Germany
Number of employees
501 - 1000
Annual Revenue
50M-250M USD
Website
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- TEAM LEAD-IT50M-1B USDIT ServicesReview Source
Efficient Content Management Platform Offers Stability and Responsive Support Team
My overall experience with USU has been excellent.The platform is stable, easy to use and well organised.It helps our team to work more efficiently.There is a slight learning curve for beginners but once trained it makes their life easy. - Director of Operations50M-1B USDReal EstateReview Source
Supportive Team and Diverse Customers, US Support Desired
Great team, supportive hands-on approach. Only thing that would make it 5 stars would be to have more US support - Operations Associate1B-10B USDServices (non-Government)Review Source
Seamless Integration and Customization Reduce Workload but Support Remains Inconsistent
Overall experience was great. The program had seamless integration all throughout. - Customer Service & Support Associate50M-1B USDRetailReview Source
Outdated Design and Slow Performance Limit Efficiency in Multinational Environments
Unfortunately, my experience is only average because we are working with a very old version. It has a very oldfashioned design ad very long loading times. Still I am satisfied cause we have only this tool to store and share our knowledge and I can adjust and provide our content in a sufficient way. - Customer Service & Support Associate50M-1B USDConsumer GoodsReview Source
Long-Term User Highlights Strengths and Outdated Aspects of Document Tool
I've been using the tool for more than 10 years. I started as a simple user, then became an author with many other responsibilities. The overall experience with the tool is great because I always found everything easy to use, even the creation of complex documents.
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