Overview
Product Information on USU Knowledge Management Software
Updated 13th October 2025
What is USU Knowledge Management Software?
USU Knowledge Management Software Pricing
Overall experience with USU Knowledge Management Software
Service Manager
<50M USD, ManufacturingFAVORABLE
“Outstanding Support and Customization Capabilities Make It Worth by far the Legacy UI”
Although I have worked with other Knowledge Management products in the past, this product has demonstrated functionalities far beyond competitors, as well as a the service provided. We have a really deep customization and this product fulfills all our needs.
Customer Service & Support Associate
500M - 1B USD, RetailCRITICAL
“Outdated Design and Slow Performance Limit Efficiency in Multinational Environments”
Unfortunately, my experience is only average because we are working with a very old version. It has a very oldfashioned design ad very long loading times. Still I am satisfied cause we have only this tool to store and share our knowledge and I can adjust and provide our content in a sufficient way.
About Company
Company Description
USU is a provider of software and services for IT and customer service management and empowers companies to meet the demands of today’s digital world. Global companies use the solutions to cut costs, drive agility, and reduce risk — with smarter services, streamlined workflows, and improved collaboration. With over 40 years of experience and locations worldwide, the USU team helps customers move into the future.
Company Details
Company type
Public
Year Founded
1977
Head office location
Germany
Number of employees
501 - 1000
Annual Revenue
50M-250M USD
Website
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User Sentiment About USU Knowledge Management Software
Reviewer Insights for: USU Knowledge Management Software
Performance of USU Knowledge Management Software Across Market Features
USU Knowledge Management Software Likes & Dislikes
- Granular permissions and configuration - Outstanding support - Customization capabilities
That I am able to customize it in a certain way.
It's reliable, it offers several options on how it will be used.
Some custom configurations are hard to migrate to newer versions Tomcat based Default UI appearance is a bit old fashioned
It is very slow and old fashioned. Overall it's not state of the art and I miss up to date features and functions. We are a multi-language company with different markets. It's not possible to share the same information quickly across all countries without a lot of time and effort.
The licensing setup makes it a bit hard sometimes when we want to look at integrations
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USU Knowledge Management Software Reviews and Ratings
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- Customer Service & Support Associate50M-1B USDRetailReview Source
Outdated Design and Slow Performance Limit Efficiency in Multinational Environments
Unfortunately, my experience is only average because we are working with a very old version. It has a very oldfashioned design ad very long loading times. Still I am satisfied cause we have only this tool to store and share our knowledge and I can adjust and provide our content in a sufficient way. - Service Manager<50M USDManufacturingReview Source
Outstanding Support and Customization Capabilities Make It Worth by far the Legacy UI
Although I have worked with other Knowledge Management products in the past, this product has demonstrated functionalities far beyond competitors, as well as a the service provided. We have a really deep customization and this product fulfills all our needs. - Project Manager1B-10B USDServices (non-Government)Review Source
Reliable partner. Product could have been set up better from the start with more global focus.
The collaboration has worked smoothly from the start with a good point of contact as well as technical support. Teh functionality of the product has also never really been an issue. No real down time. - Manager Knowledge Management50M-1B USDIT ServicesReview Source
AI-Supported Features Reduce Workload, But Custom Add-Ons / Developments Can Increase Costs dramatically
Working with the USU consulting team is always a pleasure. They are very professional and almost always find a solution for our requirements. - Customer Service & Support Associate50M-1B USDConsumer GoodsReview Source
Long-Term User Highlights Strengths and Outdated Aspects of Document Tool
I've been using the tool for more than 10 years. I started as a simple user, then became an author with many other responsibilities. The overall experience with the tool is great because I always found everything easy to use, even the creation of complex documents.
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