Overview
Product Information on Vonage Contact Center
Updated 13th October 2025
What is Vonage Contact Center?
Vonage Contact Center Pricing
Overall experience with Vonage Contact Center
Manager, Customer Service and Support
<50M USD, Healthcare and BiotechFAVORABLE
“Effective Reporting Tools but Technical Support Needs Improvement”
We like using the product. Team is helpful in answering questions and escalating issues when needed.
Director, Sales Operations
50M - 250M USD, Consumer GoodsCRITICAL
“Constant Service Interruptions Despite System Being Easy to Use”
Overall, the system is good and does what we need. But we far too often experience technical issues that prevent our team from taking calls. Multiple restarts just to get it sorted. Not very efficient or a good use of our staffs time. Impacts our KPIs.
About Company
Company Description
Vonage, established in 2001, and later acquired by Ericsson in 2022, specializes in enhancing communications to keep global enterprises competitive. The company's key services include unified communications, contact centers, and programmable communications APIs. All these are built on a highly adaptable cloud communications platform to ensure flexibility, intelligence, and personalization. The organization has its head office located in Holmdel, New Jersey.
Company Details
Company type
Public
Year Founded
2001
Head office location
Holmdel, United States
Number of employees
5001 - 10000
Annual Revenue
30B+ USD
Website
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Vonage Contact Center
Reviewer Insights for: Vonage Contact Center
Deciding Factors: Vonage Contact Center Vs. Market Average
Performance of Vonage Contact Center Across Market Features
Vonage Contact Center Likes & Dislikes
We had an issue with our voicemail box full. Something changed on the backend of the system and we had no idea this would occur. It took several days for this to be fixed. It seemed as the IT Rep we worked with was not knowledgeable in how to fix the problem.
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Vonage Contact Center Reviews and Ratings
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- Manager, Customer Service and Support<50M USDHealthcare and BiotechReview Source
Effective Reporting Tools but Technical Support Needs Improvement
We like using the product. Team is helpful in answering questions and escalating issues when needed. - SVP, Customer Service and Support50M-1B USDBankingReview Source
Effective Product for Business Needs and Customer Satisfaction
Good overall product - meets the needs of our business and customers - Director, Sales Operations50M-1B USDConsumer GoodsReview Source
Constant Service Interruptions Despite System Being Easy to Use
Overall, the system is good and does what we need. But we far too often experience technical issues that prevent our team from taking calls. Multiple restarts just to get it sorted. Not very efficient or a good use of our staffs time. Impacts our KPIs. - Sr. Systems Engineer50M-1B USDServices (non-Government)Review Source
Default Permissions Issue Raises Concerns Despite Strong Admin Console
Simple and straight forward product with a solid Admin console - VP, Operations50M-1B USDReal EstateReview Source
Effortless Integration but Deployment and Reconfigurations Pose Challenges
Flexible system, ease of use for end user, many features and applications available.
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