Overview
Product Information on Vonage Contact Center
Updated 13th October 2025
What is Vonage Contact Center?
Vonage Contact Center Pricing
Overall experience with Vonage Contact Center
DIRECTOR OF SALES
<50M USD, TelecommunicationFAVORABLE
“Vonage contact center solution has all the functionality we require and it is simple & easy to use”
Simple & easy to use as well as navigating & configuring queues & schedules
Director, Sales Operations
50M - 250M USD, Consumer GoodsCRITICAL
“Constant Service Interruptions Despite System Being Easy to Use”
Overall, the system is good and does what we need. But we far too often experience technical issues that prevent our team from taking calls. Multiple restarts just to get it sorted. Not very efficient or a good use of our staffs time. Impacts our KPIs.
About Company
Company Description
Vonage, established in 2001, and later acquired by Ericsson in 2022, specializes in enhancing communications to keep global enterprises competitive. The company's key services include unified communications, contact centers, and programmable communications APIs. All these are built on a highly adaptable cloud communications platform to ensure flexibility, intelligence, and personalization. The organization has its head office located in Holmdel, New Jersey.
Company Details
Company type
Public
Year Founded
2001
Head office location
Holmdel, United States
Number of employees
5001 - 10000
Annual Revenue
30B+ USD
Website
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User Sentiment About Vonage Contact Center
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Deciding Factors: Vonage Contact Center Vs. Market Average
Performance of Vonage Contact Center Across Market Features
Vonage Contact Center Likes & Dislikes
Many features to choose from including group calling & file sharing making it easy to collaborate with team members
Very easy to use.
stability, call routing and reliability
It has single pane of glass with the UCAAS so navigating between the 2 is simple and was easier to learn. So nothing.
constant service interruption.
initial setup is complex, routing and reporting
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Vonage Contact Center Reviews and Ratings
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- DIRECTOR OF SALES<50M USDTelecommunicationReview Source
Vonage contact center solution has all the functionality we require and it is simple & easy to use
Simple & easy to use as well as navigating & configuring queues & schedules - NETWORK AND SECURITY ENGINEER50M-1B USDIT ServicesReview Source
Cloud-Based Contact Center Solution Gains Praise for Stability and Flexibility
it is a powerful and reliable cloud based contact center solution that delivers excellent flexibility and scalability for modern business - Manager, Customer Service and Support<50M USDHealthcare and BiotechReview Source
Effective Reporting Tools but Technical Support Needs Improvement
We like using the product. Team is helpful in answering questions and escalating issues when needed. - SVP, Customer Service and Support50M-1B USDBankingReview Source
Effective Product for Business Needs and Customer Satisfaction
Good overall product - meets the needs of our business and customers - Director, Sales Operations50M-1B USDConsumer GoodsReview Source
Constant Service Interruptions Despite System Being Easy to Use
Overall, the system is good and does what we need. But we far too often experience technical issues that prevent our team from taking calls. Multiple restarts just to get it sorted. Not very efficient or a good use of our staffs time. Impacts our KPIs.
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