• Categories

    • Loading categories...

      Loading markets...

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. When I Work
Logo of When I Work

When I Work

byWhen I Work
in Workforce Management Applications
4.4

Overview

Product Information on When I Work

Updated 13th October 2025

What is When I Work?

When I Work is a software designed for employee scheduling and time tracking, aiming to improve workforce management in various business environments. It provides tools for creating and sharing work schedules, tracking attendance, managing shift swaps, and monitoring labor costs. The software includes features such as mobile access, notifications, and integration with payroll systems, allowing users to manage staffing needs and employee availability efficiently. By streamlining the scheduling and attendance process, the software addresses challenges related to shift management, resource allocation, and communication between managers and employees. This helps organizations reduce administrative workload and minimize scheduling conflicts.

When I Work Pricing

When I Work software uses a subscription-based pricing model, typically structured per user per month, with tiered plans offering varying features based on team sizes and scheduling needs. The software provides options for monthly or annual billing and additional charges may apply for premium features or integrations.

Overall experience with When I Work

MANAGER
50M - 250M USD, Healthcare and Biotech
FAVORABLE

“Clinic Staff Finds Scheduling Easier Yet Experiences Support Access and Battery Issues”

4.0
Dec 15, 2025
Has made staff scheduling at the clinic much easier. Having an app staff can use, since they are already on their phones all day, is much easier than having to rely on a paper scheduling system.
Instructional Designer I
Gov't/PS/ED <5,000 Employees, Education
CRITICAL

“Simple time tracking tool ”

3.0
Mar 28, 2022
When I Work offers easy scheduling and flexibility for employees. The time tracker has been widely used by my company and allows employees to integrate schedules and easily schedule breaks and time off. When I Work is a great solution for hourly employees to keep track of hours worked and payroll purposes.

About Company

Company Description

Updated 24th March 2025

When I Work is a company that specializes in shift-based workforce management software, designed to provide an employee-focused interface that encourages fair scheduling and improved work life management. This platform streamlines the process of scheduling, time tracking and communication for shift workers. It aims to increase productivity and satisfaction among team members by making every working hour more valuable and meaningful. The company's primary aim is to simplify operations for small businesses that rely on shift-based workplaces.

Company Details

Updated 29th April 2025
Company type
Private
Year Founded
2010
Head office location
Minneapolis, United States
Number of employees
51 - 200
Website
https://wheniwork.com

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: When I Work
Deciding Factors: When I Work Vs. Market Average
Performance of When I Work Across Market Features

When I Work Likes & Dislikes

Like

Has made scheduling my staff so much simpler. It is nice that there is a chat feature, and that the staff can work shift swaps amongst themselves. The app is also incredibly easy to use and navigate. App could also integrate with ADP, our current payroll system, if we wanted it to.

Read Full Review
Like

When I Work is a flexible system that is easily learned with minimal training. We are always so short-staffed we do not have ample time to use systems that require further and invasive training. When I Work is also 100% remote so you can time track and communicate with everyone at any place or any time. When I Work also works great on any mobile device.

Read Full Review
Like

I like that the app lets you contact coworkers from the workchat screen.

Read Full Review
Dislike

Being a phone based app that runs in the background, it can drain a cell phone battery quickly, basic plans are pretty basic and lack the in-depth reporting. Support can be hard to reach, but haven't had to try and reach out more than once as it is pretty user friendly.

Read Full Review
Dislike

I think the GPS or location services on the app could be updated a bit. It is not always accurate to where it says.

Read Full Review
Dislike

I dislike that the app doesn't let users drop shifts easily.

Read Full Review

Top When I Work Alternatives

Logo of Rippling
1. Rippling
4.8
(918 Ratings)
Logo of ADP Time & Attendance
2. ADP Time & Attendance
4.3
(246 Ratings)
Logo of Zoho People
3. Zoho People
4.4
(213 Ratings)
View All Alternatives

Peer Discussions

When I Work Reviews and Ratings

4.4

(128 Ratings)

Rating Distribution

5 Star
57%
4 Star
41%
3 Star
2%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.6

Service & Support

4.4

Product Capabilities

4.6

Last 12 Months
Filter Reviews
Sort By:
Most helpful
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • MANAGER
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Clinic Staff Finds Scheduling Easier Yet Experiences Support Access and Battery Issues

    4.0
    Dec 15, 2025
    Has made staff scheduling at the clinic much easier. Having an app staff can use, since they are already on their phones all day, is much easier than having to rely on a paper scheduling system.
  • OPERATIONS EHS MANAGER
    1B-10B USD
    Energy and Utilities
    Review Source

    Improving User Experience: A Look at 'When I Work' App

    4.0
    Oct 4, 2024
    When I work is a good app for tracking shifts, but the user experience could be improved.
  • ENGINEER SPECIALIST
    50M-1B USD
    Software
    Review Source

    WIW: Simplifying Employeee Scheduling for Enhanced Workforce Management

    5.0
    Feb 23, 2024
    WIW offered a streamlined and user friendly solution for employee scheduling and time tracking, optimizing workforce and management and productivity
  • MANAGER, HUMAN RESOURCES
    <50M USD
    Miscellaneous
    Review Source

    Hands on review of "When I Work" for seamless workforce management

    5.0
    Jan 31, 2024
    Our experience with "When I Work" was very positive. It met our needs for employee scheduling, time tracking, and team communication seamlessly. We successfully created and managed work schedules, tracked actual work hours for accurate payroll processing, and the in-app messaging and notifications greatly improved communication within our team. Overall, it proved to be a comprehensive workforce management solution tailored to our requirements.
  • TECHNICAL RECRUITER
    10B+ USD
    IT Services
    Review Source

    Best software that I Found to make work schedule very easily. Stress free.

    4.0
    Aug 4, 2022
    I found it very helpful in making our team's work schedule. Saves time, manages shifts easily, headache free.
...
Showing Result 1-5 of 128

Recommended Gartner Research

  • Market Guide for Workforce Management Applications

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.