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  1. Home
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  3. Zoom Workplace
Logo of Zoom Workplace

Zoom Workplace

byZoom
in
4.5
2025
Market Presence: Unified Communications as a Service, Workplace Experience Applications

Overview

Product Information on Zoom Workplace

Updated 13th October 2025

What is Zoom Workplace?

Zoom Workplace is a software designed to facilitate collaboration and communication among distributed teams within organizations. It integrates video conferencing, team chat, mail, calendar, and scheduling tools to support workflows and streamline daily operations. The software enables users to conduct virtual meetings, send messages, manage schedules, and share files within the same platform. Zoom Workplace aims to improve productivity by centralizing access to essential workplace tools and reducing reliance on multiple separate applications. It offers features such as meeting recording, breakout rooms, whiteboarding, and calendar integration to support various business needs, including remote work, project coordination, and internal communication.

Zoom Workplace Pricing

Zoom Workplace software offers subscription-based pricing models that vary by features and number of users. Plans typically include monthly or annual payment options, with tiers based on meeting duration limits, participant capacity, and access to advanced collaboration tools. Enterprise and business plans provide additional features such as expanded administrative controls and reporting functionalities.

Overall experience with Zoom Workplace

Module Lead
1B - 3B USD, Software
FAVORABLE

“Project Communication Enhanced Through Advanced Features in Zoom Workplace Platform”

4.0
Dec 31, 2025
Zoom Workplace helps teams collaborate and be more productive. It also strengthens the customer relationship by enhancing the overall communication in a project's life cycle. Zoom helps to make sure that the meeting, recording and screen sharing is done in real time and stored for future access. It also has high-quality video recording and screen sharing features. The deployment objective was to have a high-end solution in place to tackle daily communication challenges.
It Manager
Gov't/PS/ED <5,000 Employees, Education
CRITICAL

“Reliable Video Conferencing With Minimal Maintenance, But Support Often Falls Short”

3.0
Dec 23, 2025
It's the default video conferencing solution, support is not great most of the time and their documentation is lacking, but the product is generally pretty reliable and low maintenance.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Unified Communications as a Service

About Company

Company Description

Updated 21st January 2025

Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, Whiteboard, and more, in one offering.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2011
Head office location
San Jose, United States
Number of employees
5001 - 10000
Website
https://www.zoom.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Zoom Workplace
Reviewer Insights for: Zoom Workplace
Deciding Factors: Zoom Workplace Vs. Market Average
Performance of Zoom Workplace Across Market Features

Zoom Workplace Likes & Dislikes

Like

Zoom has multiple features, like calling, adding team members to a call, and setting up meetings. Save contacts. Users can also do call park. The screen recording feature is very crisp and clear. The UI for most of the functionalities is very easy and simple to navigate. Users do not need more time to learn and start using it. It also gets integrated with the system calendar and Office 365 tools, this makes it seamlessly usable while scheduling meetings from the System Mail app. This product has helped achieve a lot of goals, notably of having a secure channel to keep all team members connected with efficient security and sharing of videos, along with high-definition recordings of meetings.

Like

Works most of the time with little administrative overhead

Like

Zoom is extremely easy to use, and out of all of the different products we use, it's the most design user friendly. The settings are easy to identify and use. For our quarterly all hands, even though we can't talk, we can still participate by using their tools like polls and reactions. It's great to be able to bring the entire company together in a seamless way.

Dislike

The only con this product might have is the data back up and being a memory heavy software.

Dislike

Support leaves a lot to be desired, I feel like the core product is overpriced, especially as competitors are starting to catch-up

Dislike

I really can't think of any complaints. It keeps our teams working together and it integrates well with our other tools like Microsoft and Outlook. I am interested to see how we start using their new AI tool and if it will integrate with webinars and events.

Top Zoom Workplace Alternatives

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4.5
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Peer Discussions

Zoom Workplace Reviews and Ratings

4.5

(156 Ratings)

Rating Distribution

5 Star
57%
4 Star
36%
3 Star
6%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.5

Service & Support

4.3

Product Capabilities

4.6

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Module Lead
    1B-10B USD
    Software
    Review Source

    Project Communication Enhanced Through Advanced Features in Zoom Workplace Platform

    4.0
    Dec 31, 2025
    Zoom Workplace helps teams collaborate and be more productive. It also strengthens the customer relationship by enhancing the overall communication in a project's life cycle. Zoom helps to make sure that the meeting, recording and screen sharing is done in real time and stored for future access. It also has high-quality video recording and screen sharing features. The deployment objective was to have a high-end solution in place to tackle daily communication challenges.
  • Engineering Manager
    1B-10B USD
    Construction
    Review Source

    Zoom: Optimizing Large-Scale Meetings for Construction Teams

    5.0
    Dec 8, 2025
    Zoom Workplace works wonders for large meetings and keeps our teams engaged. What I appreciate is how user friendly Zoom is to use; we're able to access large meetings like webinars and quarterly company all hands like our Spring Connections with zero issues. It's easy to use and integrates well with our other tools like Outlook. Being in construction means that our day to day can be rough, but Zoom makes these experiences efficient, and we're able to connect with teams that are spread out nationally. I manage a team at one project site while my colleagues manage a team at another project site, and we can connect easily via Zoom.
  • IT Associate
    <50M USD
    Construction
    Review Source

    Collaboration Is Efficient but Feature Overload Can Challenge New Zoom Users

    5.0
    Dec 23, 2025
    Zoom delivers a dependable collaboration platform that makes our day-to-day communication feel effortless. Joining meetings is fast and the audio and video are consistently clear. I really like how the desktop and mobile app both behave the same. My only dislikes are minor, users can be a little overwhelmed with all the features in Zoom. The different licensing add-ons can be a bit confusing. Users have also complained about the notifications when they first begin using Zoom, which is easily fixed.
  • Talent Acquisition & Retention Manager
    1B-10B USD
    Energy and Utilities
    Review Source

    Integrated Meeting and Collaboration Tools Streamline Tasks but Notifications Can Distract

    4.0
    Jan 20, 2026
    Overall my experience with Zoom Workplace has been good. Having meetings, chat and collaboration tools all in one platform makes teamwork smooth and efficient. The video and audio quality are reliable and the AI features save time by summarizing meetings and helping me stay organized. I also appreciate how easy it is to connect with colleagues anywhere which keeps projects moving and makes remote work feel less isolated. It has truly made my daily work faster, more productive and more connected.
  • Engineer
    <50M USD
    IT Services
    Review Source

    Zoom into the future of meeting applications with Zoom Workplace

    5.0
    Dec 19, 2025
    Zoom was a seamless integration into our infrastructure and daily operating procedures. It is very user friendly, provides helpful meeting reminders and daily summaries, and has mobile application functionality for remote workers.
...
Showing Result 1-5 of 160

Recommended Gartner Research

  • Critical Capabilities for Unified Communications as a Service
  • Magic Quadrant for Unified Communications as a Service

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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