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  3. Zoom Workplace
Logo of Zoom Workplace

Zoom Workplace

byZoom
in
4.5
Market Presence: Unified Communications as a Service, Workplace Experience Applications

Overview

Product Information on Zoom Workplace

Updated 5th May 2026

What is Zoom Workplace?

Zoom Workplace is a software designed to facilitate collaboration and communication among distributed teams within organizations. It integrates video conferencing, team chat, mail, calendar, and scheduling tools to support workflows and streamline daily operations. The software enables users to conduct virtual meetings, send messages, manage schedules, and share files within the same platform. Zoom Workplace aims to improve productivity by centralizing access to essential workplace tools and reducing reliance on multiple separate applications. It offers features such as meeting recording, breakout rooms, whiteboarding, and calendar integration to support various business needs, including remote work, project coordination, and internal communication.

Zoom Workplace Pricing

Zoom Workplace software offers subscription-based pricing models that vary by features and number of users. Plans typically include monthly or annual payment options, with tiers based on meeting duration limits, participant capacity, and access to advanced collaboration tools. Enterprise and business plans provide additional features such as expanded administrative controls and reporting functionalities.

Overall experience with Zoom Workplace

It Services Associate
10B - 30B USD, IT Services
FAVORABLE

“Zoom Facilitates Scheduling, Screen Sharing And Breakout Rooms For Effective Meetings”

5.0
Apr 2, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
It Manager
<50M USD, Real Estate
CRITICAL

“Smooth in meetings and events, but chat and documents are limited.”

3.0
May 17, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Automated Translation from Spanish

About Company

Company Description

Updated 21st January 2025

Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, Whiteboard, and more, in one offering.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2011
Head office location
San Jose, United States
Number of employees
5001 - 10000
Website
https://www.zoom.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Zoom Workplace Reviews and Ratings

4.5

(174 Ratings)

Rating Distribution

5 Star
59%
4 Star
34%
3 Star
6%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?
  • It Manager
    <50M USD
    Real Estate
    Review Source

    Smooth in meetings and events, but chat and documents are limited.

    3.0
    May 17, 2026
    Overall, I'd rate it as average. While it has a solid core of video calls, its expansion into a full-fledged workplace suite still feels immature and lacks cohesion. Audio and video stability, ease of adoption, and the user experience in meetings all work well. However, the integration between the Zoom Chat, Docs, and Whiteboard modules isn't as seamless, which is why we're not entirely convinced.
    Automated Translation from Spanish
  • It Manager
    <50M USD
    Real Estate
    Review Source

    Smooth in meetings and events, but chat and documents are limited.

    3.0
    May 17, 2026
    Overall, I'd rate it as average. While it has a solid core of video calls, its expansion into a full-fledged workplace suite still feels immature and lacks cohesion. Audio and video stability, ease of adoption, and the user experience in meetings all work well. However, the integration between the Zoom Chat, Docs, and Whiteboard modules isn't as seamless, which is why we're not entirely convinced.
    Automated Translation from Spanish
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Recommended Gartner Insights

  • Critical Capabilities for Unified Communications as a Service
  • Magic Quadrant for Unified Communications as a Service
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User Sentiment About Zoom Workplace
Reviewer Insights for: Zoom Workplace
Deciding Factors: Zoom Workplace Vs. Market Average
Performance of Zoom Workplace Across Market Features

Zoom Workplace Likes & Dislikes

Like

It has all the features one would need to have in a video conferencing cum meeting tool. It allows us to schedule virtual meetings in advance with a large group. It has got a screen share option to share our laptop/desktop screen. Also, it has the option to chat in groups and in personal chats. The breakout room feature is one of my favorites, which allows me to send sub-teams into another sub-meeting into which I can join at any time and be a part of the discussion during interview sessions. It has good security features to restrict unwanted participants from joining the meetings. One of the best parts is that it supports call/meeting recording which gets saved to your Zoom account and we can download and share that recording with anyone we want.

Like

It has all the features one would need to have in a video conferencing cum meeting tool. It allows us to schedule virtual meetings in advance with a large group. It has got a screen share option to share our laptop/desktop screen. Also, it has the option to chat in groups and in personal chats. The breakout room feature is one of my favorites, which allows me to send sub-teams into another sub-meeting into which I can join at any time and be a part of the discussion during interview sessions. It has good security features to restrict unwanted participants from joining the meetings. One of the best parts is that it supports call/meeting recording which gets saved to your Zoom account and we can download and share that recording with anyone we want.

Like

It has all the features one would need to have in a video conferencing cum meeting tool. It allows us to schedule virtual meetings in advance with a large group. It has got a screen share option to share our laptop/desktop screen. Also, it has the option to chat in groups and in personal chats. The breakout room feature is one of my favorites, which allows me to send sub-teams into another sub-meeting into which I can join at any time and be a part of the discussion during interview sessions. It has good security features to restrict unwanted participants from joining the meetings. One of the best parts is that it supports call/meeting recording which gets saved to your Zoom account and we can download and share that recording with anyone we want.

Dislike

Zoom Chat lacks features found in Teams or Slack, such as searching historical messages, channel organization, and intuitive conversation threads. Zoom Docs offers limited functionality and capabilities, lacking advanced templates or knowledge management. Pricing was a real ordeal with the company, as it was difficult to negotiate licenses and determine the required license type for employees.

Automated Translation from Spanish
Dislike

Zoom Chat lacks features found in Teams or Slack, such as searching historical messages, channel organization, and intuitive conversation threads. Zoom Docs offers limited functionality and capabilities, lacking advanced templates or knowledge management. Pricing was a real ordeal with the company, as it was difficult to negotiate licenses and determine the required license type for employees.

Automated Translation from Spanish
Dislike

Zoom Chat lacks features found in Teams or Slack, such as searching historical messages, channel organization, and intuitive conversation threads. Zoom Docs offers limited functionality and capabilities, lacking advanced templates or knowledge management. Pricing was a real ordeal with the company, as it was difficult to negotiate licenses and determine the required license type for employees.

Automated Translation from Spanish