LiveAgent Alternatives

4.9(10 Ratings)

Customer Relationship Management

Considering alternatives to LiveAgent? See what this market LiveAgent users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how LiveAgent compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. SharePoint Server

4.5

I create templates for everyone to use, therefore having this makes it easy for all to access.Read all insights and reviews for SharePoint Server

Where LiveAgent Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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2. Bloomreach Platform

4.6

When we having issues the customer support response times are really good and find it useful we have response timeframes for the upcoming peak period. As touched on in more detail below, AB testing, insights and slots make us more effective when making decisions in terms of visual merchandising and helps us understand our customers better. However, there are a couple of things which I think could be improved on. For example, having more data & insights on sites where they don't have a lot of volume, sometimes something is better than nothing. Along with be able to recall and block more than 200 products and some user friendly improvements. But overall I find the use of the platform really easy and digestible Read all insights and reviews for Bloomreach Platform

Where LiveAgent Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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3. SAP Fiori

By SAP

4.1

Fiori delivers a fantastic user experience that is intuitive, role based, responsive and standardized UX patterns supporting digital transformation, productivity and strong integration case with S4Core Read all insights and reviews for SAP Fiori

Where LiveAgent Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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4. SAP C/4HANA for CX

By SAP

4.2

SAP C/4 HANA for CX provides best in class customer experience which provides tailored made solution for your customer relationship management (CRM) Read all insights and reviews for SAP C/4HANA for CX

Where LiveAgent Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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5. Esker Customer Service Solution Suite

4.8

The experience is to be considered overall positive. We are currently continuing to work with the Esker team to improve our performance.Read all insights and reviews for Esker Customer Service Solution Suite

Where LiveAgent Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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6. Freshchat

3.6

It is a practical tool for everyday communication which provides me bots and automated messages which help the customer even when I am offline. I can also look over the customer's history for a better chat.Read all insights and reviews for Freshchat

Where LiveAgent Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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7. SAP Cloud Platform Experience Maker

By SAP

4.4

Highly recommendable for most companies as this greatly helped our company's internal processes. Efficiency and speed is there. Very useful for data integration and business processes.Read all insights and reviews for SAP Cloud Platform Experience Maker

Where LiveAgent Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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8. SALESFORCE CRM

4.3

Cloud-based customer relationship platform designed to connect with customers in an efficient way Read all insights and reviews for SALESFORCE CRM

Where LiveAgent Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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