The market for social software in the workplace includes software products that support people working together in teams, communities or networks. These products can be tailored to support a variety of collaborative activities. Buyers are looking for virtual environments that can engage participants to create, organize and share information, and encourage them to find, connect and interact with each other. Business use of these products ranges from project coordination within small teams or homogeneous groups, to information exchange between employees across an entire organization.

Social Software in the Workplace

The application development life cycle management (ADLM) tool market focuses on the planning and governance activities of the software development life cycle (SDLC). ADLM products focus on the 'development' portion of an application's life. Key elements of an ADLM solution include: software requirements definition and management, software change and configuration management, software project planning, with a current focus on agile planning, work item management, quality management, including defect management. Other key capabilities include: reporting, workflow, integration to version management, support for wikis and collaboration, strong facilities for integration to other ADLM tools.

Application Development Life Cycle Management

Gartner defines enterprise agile planning (EAP) tools as products that enable organizations to scale their agile practices to support a holistic enterprise view. These tools act as a hub for defining, planning, managing and deploying work. They also serve as an information hub for the disparate islands of metrics from the full life cycle. Just as agile is an evolution of development methodologies, EAP tools are an evolution of project-/team-centric tools. They support a business-outcome-driven approach to managing the full life cycle of agile product delivery at scale.
EAP tools in this market combine data from multiple sources to enable: 
- Monthly, weekly and even daily incremental value delivery based on business outcomes
- Support for enterprise agile frameworks like Scaled Agile Framework (SAFe)
- Product roadmapping
- Management of strategy, investments and objectives
- Increased visibility into the flow of work
- Management of work backlogs
- Collaboration capabilities for individuals and teams
- Management of cross-team dependencies
- Release planning and forecasting
- Visibility into the financial aspects of the work being done

Enterprise Agile Planning Tools

Product roadmapping tools for software engineering have simplified product-related communication and streamlined product management and development efforts. This document profiles selected vendors and tools that can assist with:
Management of software product vision and strategy alignment
Communication of ideas and requirements
Decision making through an understanding of user behavior, data and analytics, priorities, and consequences
Defining software features and business capabilities, and handling backlogs
Planning and tracking software development releases
Financial and budget management
Collaboration on timelines
Communication, negotiation and updates
Integration planning and resource tracking
Report generation and notifications
Managing feedback from developers, teams and users
Support for continuous development and continuous integration

Product Roadmapping Tools for Software Engineering

Gartner defines DevOps platforms as those that provide fully integrated capabilities to enable continuous delivery of software using Agile and DevOps practices. The capabilities span the development and delivery life cycle built around the continuous integration/continuous delivery (CI/CD) pipeline and include aspects such as versioning, testing, security, documentation and compliance. DevOps platforms support team collaboration, consistency, tool simplification and measurement of software delivery metrics.
DevOps platforms simplify the creation, maintenance and management of the components required for the delivery of modern software applications. Platforms create common workflows and data models, simplify user access, and provide a consistent user experience (UX) to reduce cognitive load. They lead to improved visibility, auditability and traceability into the software development value stream. This end-to-end view encourages a systems-thinking mindset and accelerates feedback loops.

DevOps Platforms

Gartner defines the collaborative work management market as products that provide task-driven workspaces to enable end users to plan, coordinate and automate their work. These solutions provide user-friendly capabilities for work planning, in-context collaboration, content creation, workflow and automation, reporting, analytics and dashboards, as well as use-case accelerators on a platform that handles data management and administrative operations. Products in this market are defined by their purpose (work planning and execution), their target users and their broad functionality.

Collaborative Work Management

Resource management software is designed to help businesses efficiently allocate and manage their resources, such as employees, equipment, time, and finances, across various projects and tasks. It enables managers to optimize resource usage, track availability, schedule work, and forecast future resource needs, aiming to improve productivity and reduce costs by avoiding overallocation or underutilization. This software also includes features for planning, reporting, and it integrates with other business tools to provide a comprehensive view of all resources. The typical users are project managers, resource managers, team leaders, and executives across various industries.

Resource Management Software

Gartner defines marketing work management (MWM) platforms as a self-service system of record for marketing projects and productivity. MWM platforms provide stakeholders a holistic view into past, current and planned work that enables management of marketing initiatives and related resources. MWM platforms can offer a range of capabilities such as intake management, resource allocation, project collaboration, workflow automation, template standardization and asset approval. Native or integrated tools may enable varying degrees of strategic and financial planning, budgeting, and talent management

Marketing Work Management Platforms

Atlassian Jira Reviews, Ratings & Features 2024 | Gartner Peer Insights

Evaluation and contract negotiation

Evaluation & Contracting

Ability to understand your organization's needs

Timely and complete response to product questions

Pricing and contract flexibility (pricing and terms)

Integration and deployment

Integration & Deployment

Availability of quality 3rd-party resources (integrators, service providers, etc.)

Ease of integration using standard APIs and tools

Quality and availability of end-user training

Ease of deployment

Service and support

Service & Support

Timeliness of vendor's response

Quality of technical support

Quality of peer user community

Product capabilities

Product Capabilities

Filtering and Analytics

User Experience

Conversations

Create and Share

Administration and Governance

Integration

Additional Context

Office 365 (including SharePoint Online)

Microsoft

Slack

Salesforce (Slack)

Skype for Business

Adobe Acrobat

Adobe

Microsoft 365

Google Workspace

Google

Office 2013 Pro Plus

Exchange

Atlassian Confluence

Atlassian

Jira

<50M USD

50M - 250M USD

1B - 3B USD

3B - 10B USD

500M - 1B USD

250M - 500M USD

10B - 30B USD

30B + USD

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 5,000 - 50,000 Employees

Gov't/PS/ED 50,000 + Employees

TEAM LEAD

 A good pack for collaborative work ,task assignment and for work review system. 

SYSTEMS ADMINISTRATOR

We use Jira as a tool for our BI Team to coordinate and track projects, documentation, etc.  Well designed and simple to use, it has kept us on track and pooled knowledge for the team to gather from.

Other...

Salesforce

Broadcom

Yammer

Zoho

Broadcom (VMware)

Jive Software

Huddle

Zimbra

Liferay

OpenText

Acquia

monday.com

TIBCO Software

Igloo Software

SocialText

Sitrion

Zyncro Tech

Oblong

Jostle

MangoApps

Interact

Inbound Success Coach

The cluttered UI is very confusing and causes friction when trying to communicate with the Support Team.

Sr. Software Engineer

JIRA is a good tool but can be made much better. We use it every day for our daily activities but can be made more user-friendly and convenient  

Senior UX Designer

I know Jira is a very capable piece of software, however being a designer and having to work with it is a bit of a pain. I don't think the fault is all on Atlassian's side, but it sure could be more flexible in some areas.

Data Scientist

I am a data scientist in my company and after my team findings about a subject, we need to use this knowledge in our softwares or create a new software. For planning, creating, testing and deployment of the software application, we use JIRA. With JIRA, I can easily communicate with software developers, and follow project situation.

people operations specialist

we use JIRA to create onboarding flows and tickets for any office related issues and offboarding flows. 

MANAGER, PROJECT MANAGEMENT

Jira software has been a tremendous project planning tool for our organization.  From increased productivity, better visibility for planning and tracking activities, online collaboration, and easy-to-use out of the box templates, Jira is well worth implementing.

TECHNICAL OPERATIONS PROGRAM AND INCIDEN

Jira is a good wholistic tool that allows you to document process, notes and easily tie those back to tickets for organizational tracking.

Sales Engineer

JIRA is great at allocating resources for the team

Active

Find the top Social Networking Software in the Workplace with Gartner. Compare and filter by verified product reviews and choose the software that’s right for your organization.

50M-1B USD

1B-10B USD

10B+ USD

Gov't/PS/Ed

HEAD OF R&D

For the basic function of tracking project tasks, it's great. I think there is still a lot of room for improvement with dashboards.

Software Developer

Rich in features. Great user experience and customizability.

NETWORK OPERATION CENTER

Good software for team work based on the project especially for big scale team 

IT MANAGER

In general, Jira is powerful and smart to track daily requests. 

CONTENT MARKETING INSIGHTS EXECUTIVE

Jira has been a very clean and easy to use platform to manage one's work and collaborate with team members and stakeholders. The board is easy to share accross and can list up tasks on it. we can add timelines and move the tasks from one stage to another. 

SR. CROSS REFERENCE COORDINATOR

Jira is adaptable and very flexible software to maintain the product roadmap & collaborate with the team. The tasks are easy to create ad move them between different stages.
We can assign task to different people in the team & once the tasks are moved It notifies the owner.

City Head

Jira is a powerful tool for ADLM and in general. It plays a vital role in Agile methodologies. Jira helps the user to keep track of every request in the form of a story, which can be logged in by developers or by service provider. These queries can later be viewed by anyone who has access to the particular Jira account. Jira teams usually includes of resolution team, operation people, testers, developers, support team etc.

UI UX Designer

A good initiative for tracking work & allocating work gives you best experience

CONFIGURATION ENGINEER

Excellent overall platform for managing projects and ensuring everything gets done in a timely manner

Ads Campaign Manager

My overall experience using Jira Software is decent. I really liked Jira's features and their customizations. Also, it is really good on the integration and deployment part. We use Jira in a wide capacity and it plays an integral role in our company's tasks management, productivity tracking, and project management.

Atlassian is a company structured around a vast team of more than 7000 individuals who tirelessly work towards developing innovative tools such as Jira, Confluence, Bitbucket, and Trello. The core objective of Atlassian rests in making global teams more agile, inventive, and coordinated by leveraging these tools.